Victoria Gray

** ******** ****** *********, ** 01606 C 774-***-**** adrw02@r.postjobfree.com

OBJECTIVE

Experienced customer service & customer care professional with over 7 years experience providing excellent services to customer in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills. Confident and energetic customer service representative that is passionate about serving customers.

EDUCATION

High School Diploma

Doherty Memorial High School, Worcester, MA June 2013

Associates Degree, Criminal Justice December 2018

Quinsigamond College, Worcester, MA

PROFESSIONAL EXPERIENCE

Customer Service Representative

E-Z Pass

Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction

An effective communicator who understands the importance of listening and being empathetic

Ability to work and grow in a fast-paced, high-volume call center environment

Willingness to learn new skills and ability to adjust to changes quickly

Open to feedback and development

Solid computer and multi-tasking skills

Customer Service Representative March 2021-February 2022

TLC The Lawn Company

Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction

An effective communicator who understands the importance of listening and being empathetic

Ability to work and grow in a fast-paced, high-volume call center environment

Willingness to learn new skills and ability to adjust to changes quickly

Open to feedback to support your performance and development

Solid computer and multi-tasking skills

Direct Care Professional September 2017-February 2022

Seven Hills Foundation, Grafton, MA

●Distributed medication as directed.

●Assisted individuals with daily living tasks, safety and comfort.

●Provided assistance to clients with basic tasks such as dressing, grooming and eating.

●Helped with home management tasks such as preparing meals, grocery shopping and daily chores.

●Developed a healthy relationship in order to build trust and execute developmental activities.

●Analyzed overall client performance and recommended the reassessment of specific plan goals.

●Restrained disruptive clients to prevent injury to themselves and others, using prescribed methods.

Residential Counselor February 2015-August 2017

Devereux Foundation, Rutland, MA

●Provided support and guidance for adolescents living in both group homes and/or assisted living facilities.

●Maintained order and discipline within the facility by setting behavioral expectations.

●While many of these individuals dealt with mental illness and/or trauma, I provided day-to-day support for various behaviors by suggesting alternative coping mechanisms, as well as socializing.

●Provided social support and opportunities for the clients to interact by organizing group events and community meetings.

●Ensured resident safety by monitoring key issues and determining safety measures throughout the facility.

● Kept record of details, such as behavioral and social issues and other vital information pertaining to the client.

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