Service Representative Customer
Resume:
Crystal Clark
customer service representative
Greensboro, NC 28214
*********@*****.***
crystal clark is a call center representative versed incustomer support high call volume environments. superior computer skills and telephone etiquette. i am also qualified in building relationships with customers with 20+ years in fast paced customer service call center environments. stays professional under pressure. I am driven to exceed sales goals and build long-term relationships with customers. delivers positive experience through high quality customer care. skilled in training staff and establishing rapport with clients. self motivated with exceptional communication sand computer capabilities.
skills:
creative problem solver
exceptional communication skills
MS windows proficient
quick learner
strong client relationships
training development aptitude
proficient in cash management
credit card processing
multi-line phone efficient
proficient in shipping and receiving
Willing to relocate: Anywhere
Work Experience
Chart Retrieval Specialist
Change Healthcare - Greensboro, NC
December 2021 to Present
Make outbound calls to hospitals, nursing homes, urgent care and Doctor offices to retrieve medical charts for a medical record review for risk adjustment or Heidi’s review. Schedule appointments to retrieve charts. Leave messages for chart retrieval.notate the account on actions taken regarding chart retrieval process.
Customer Service Representative
Adecco/ Ralph Lauren - High Point, NC
October 2020 to April 2021
• Customer service representative. Provide customers with knowledge of there orders. Place orders for customers .
Customer Service Representative
Conduit Global - McLeansville, NC
August 2019 to June 2020
Telephone sales representative
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Explained products and benefits
• Resolved payment and order disputes
• Provided excellent technical support
• Maintained up-to-date knowledge of customer accounts Customer Service Representative
Alorica - Greensboro, NC
February 2019 to July 2019
i talk to customers about their phone bill and worked as a cooperative member of a call center . i made sure that i was closing out the conversation by repeating aback everything we went over in our conversation and advised customers on purchases and promotions
.
Customer Service Representative/Call Center
bishops transit service - Greensboro, NC
July 2017 to February 2019
i was ofice manager and dispatcher, i dispatched calls to and from locations, gave out eta's on arrival of deliveries or transportaion, general office duties Sales Associate
north american insights - Durham, NC
January 2014 to July 2017
communicate with customers and ask them to try new merchandise. made sure to let them know all the different options we had on merchandise. implemented marketing strategies, which resulted in 100% growth of customer base.
Customer Service Representative
Amazon Fulfillment Associates - Durham, NC
March 2010 to January 2014
i take boxes that are coming in from trucks. i scan them into the pallet it goes to and scan another box to make sure it’s in the right pallet.
Cashier/Customer Service
KFC - Ellicott City, MD
August 2009 to December 2009
take customers orders and prepare them. prep foods . make sure dining area stay clean, handle cash Education
High school or equivalent
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Phone Etiquette
• Telemarketing
• Computer Skills
• Typing
• Cash Handling
• Technical Support
• Administrative Experience
• Communication Skills
• Cold Calling
• Help Desk
• Data Entry
• Sales
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