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Freelance Writer

Location:
Houston, TX
Posted:
July 01, 2022

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Resume:

M O N I Q U E C. H E N D R I X

W O R K E X P E R I E N C E

Freelance Content Writer

T h e H O T H / J u n e 2021 – P R E S E N T

• Writes and edits content for high profile clients to improve the quality of their website pages.

• Collaborates with SEO analysts and other creative team members to elevate the quality of content.

• Utilizes exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

• Completes thorough research into assigned topics.

• Writes between 12,000 to 20,000 words a week on average to meet client demands.

• Manages overlapping deadlines.

Freelance Ghostwriter

U N D E V I A T I N G A U T E U R / M A Y 2 0 1 5 - D E C 2 0 2 1

• Successfully managed multiple clients timely and continually via Upwork.

• Worked to deliver interesting and innovative blog content on a weekly basis.

• Performed interviews and compiled data in an organized way.

• Experience writing SEO-optimized content for multiple clients.

• Conceptualized, outlined, drafted, and revised multiple urban romances and mysteries each containing just over 35,000 words.

• Wrote full narrative from outlines, sketches, and discussed ideas.

• Took orders for books and working remotely to completely various word counts in a specific timeline.

Bachelor's Degree

M A J O R : F i l m a n d M e d i a S t u d i e s

M I N O R : P s y c h o l o g y

Arizona State University

Exp Grad: 2024

• Documentation

• Problem Solving

• Project Management Software

(Trello)

• Microsoft Office (PowerPoint, Excel,

Project)

• Data Analysis

• SEO optimization

• Agile Methodologies

• A/B Testing and Experimentation

• Team Management

• Leadership

• Effective written and verbal

communication

E D U C A T I O N

S K I L L S

C O N T A C T

346-***-****

adrk6j@r.postjobfree.com

Certified Associate in Project

Management

P r o j e c t M a n a g e m e n t I n s t i t u t e C r e d e n t i a l N u m b e r : 2 9 8 0 6 9 8

February 2021

P R O F E S S I O N A L

D E V E L O P M E N T

P R O F E S S I O N A L W R I T E R

Results-driven freelance writer offering 7+ years of client focused service, project management, and business-generating content production. Skilled in content writing, leadership, and goal alignment across teams and external agencies. Delivers projects that exceed company expectations on budget and on time. Proficient at cultivating and retaining key client relationships and business partnerships

Seeking a new challenge with greater responsibility as a writer. Preferably, a position that has opportunities for advancement with demonstrated excellence. P R O F E S S I O N A L

O B J E C T I V E

Product Management Certification

Applied Scrum for Agile Project

Management

U n i v e r s i t y o f M a r y l a n d

December 2020

Claims Analyst Lead/Project Manager

A L L S T A T E / A U G 2 0 1 9 – D E C 2 0 2 1

• Maintained a 30% comparative negligence monthly average for over a year, saving the company an average of $50,000 a month.

• From October 2019 to October 2020, lead as the main project manager for the Houston MCO (Market Claim Office) for the Digital Claim Payment (DCP) Project.

• Increased the Houston office’s DCP percentage from a 40% average to an 80% average in less than four months by implementing change management and acknowledging what was causing the set back and changing the adjuster’s approach to digital claim payments.

• Prepared SWOT analysis for the Texas Claims Service Area, proposed plans, and corrective actions to the senior leadership team to ensure implementation.

• From November 2019-August 2020, assisted the project team associated with the UAT (User Acceptance Testing) for the company’s NextGen project. Managed data and assisted in implementing changes for UI/UX concerns and complaints from customers about the new digital card payment system.

• Coordinated with the claims department to support in fulfilling corporate objectives as well as departmental objectives.

• Embraced chance, maintaining an open mind and adaptability in the face of ambiguity and change as the auto insurance industry is ever changing.

• Lead, developed, and motivated team members to reach ultimate performance, and achieve Department and Corporate objectives.

• Met 100% of deadlines and project goals, and as a result, received a promotion upon the successful completion of the DCP project. Telephone Claims Representative

G E I C O / J A N 2 0 1 6 – A U G 2 0 1 9

• Conducted thorough investigations to identify and classify general and special damages for customer claims with injuries.

• Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

• Maintained a 20% comparative negligence monthly average for over a year, saving the company an average of $35,000 a month.

• Investigated claims, analyzed product records, prepared reports, negotiated and authorized settlement payments

• Provided daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Freelance Writer/ Project Manager

L A K E W O O D C H U R C H / A U G 2015– J A N 2016

• Worked on staff as the primary writer and project manager to assist in the corrections and project goals for the new curriculum for the Lakewood Church Kid’s Life Ministry

• Successfully led and developed Lakewood Children’s Ministry’s agenda for their new and improved eight-lesson curriculum for 1st through 4th grade children ahead of the proposed project end date.

• Managed communication across volunteer and staff departments to plan and schedule bi-weekly meetings to ensure the team bought into the overall company mission and projects.

Douglas Becker

A L L S T A T E I N S U R A N C E

Claims Service Manager/Lead

T: 281-***-****

E: adrk6j@r.postjobfree.com

Christopher White

A L L S T A T E I N S U R A N C E

Property Adjuster Team Lead

T: 540-***-****

E: adrk6j@r.postjobfree.com

R E F E R E N C E S

M O N I Q U E C. H E N D R I X

C E R T I F I E D A S S O C I A T E P R O J E C T M A N A G E R W O R K E X P E R I E N C E C O N T I N U E D



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