Software Engineering Technical Writer

Jay Elkes

Columbus, OH *****

614-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Software Engineering manager with a focus on developing integrated systems. Expert in data management and leveraging data to improve processes for organizations, individuals, and systems. History in organizational consulting and a wide array of software development support services.

SKILLS

Software Engineering

Systems Analysis

Project Management

Requirements Development

Database Administration

Engineering Standards

Visual Basic

Programming Languages

SQL

Software Documentation

Advanced Microsoft Office

Project Planning

WORK HISTORY

FREELANCE CONSULTANT 05/2006 to Current

Life-Spark, LLC And Other Clients - Columbus, OH

Freelance consulting, sharing a systemic approach to the human side of the human machine interface

Helping clients move data from data silos into more flexible and modern tools and training them to manage their own data

Writing, editing, and technical support for small businesses developing a web presence for their business

BUSINESS ANALYST 03/2017 to 03/2022

Teleperformance USA

Designed, built and applied analytical models to address business problems using Microsoft Excel and VBA, Analyzed results and present conclusions to account manager, workforce management, and client management

Develop and deliver expense reports and management summaries to project and client management.

Analyze and clean up data to support decision making.

Communicated with clients and management to determine and implement requirements

Developed group standards and standard operating procedures on analysis models and documentation of them, Trained staff members to serve as backups

PRINCIPAL RESEARCH SCIENTIST 01/1987 to 04/2006

Battelle Memorial Institute

Developed software management information systems, utilities, and embedded software projects. Responsibilities included detailed design, verification against requirements, coding, debugging, and performance analysis

Implemented Software in batch, online, client-server, database, and web environments. Primary languages included C and COBOL

Member of in-house Software Engineering Process Group leading organization process improvement using Capability Maturity Model Integration (CMMI) v1.1 level 3

Member of SCAMPI Class A appraisal team for level 2 appraisal

Database administration in support of software development projects using SQL and other support tools

Oracle DBA on UNIX system for a commercial client

Database administration for the development phase of the US Air Force IRPIMS application

Designed, implemented, and executed standard processes for project development teams in various roles as needed, including Quality Assurance, IV&V, Configuration Management, technical writing, proposal development, and RFP analysis

RESEARCH SCIENTIST 01/1984 to 01/1987

Battelle Memorial Institute

Member of a development team for a client/server database information system (MSIS) to track vessel safety worldwide for the United States Coast Guard

Developed and implemented improvements to the support libraries and databases to create functionality needed by MSIS

Enhanced TPL, the proprietary language in which MSIS was written, to improve performance and reliability

MSIS used Online Transaction Processing (OLTP) to connect networked terminals at Coast Guard stations with remote client-server minicomputers, allowing it to manage Logical Units of Work (LUW)

Redesigned middleware components, reducing server by up to 90% work without impacting the application code layer. These changes added 3-5 years to system life

Implemented COBOLINC batch support package (see below) as part of United States Air Force Central Procurement Accounting System

Technical lead for CPAS batch programming team

LEAD PROGRAMMER 01/1976 to 01/1984

Public Utilities Commission of Ohio

Led four-person team in developing and maintaining mainframe applications in COBOL and FORTRAN, running on IBM mainframe hardware in a JCL / VSAM environment. Languages used included PL/1 and Mark IV

Designed and developed a COBOL program shell, copy library., and code generator (COBOLINC) that standardized products, reduced development time and maintenance requirements, and simplified testing

PROGRAMMER ANALYST 01/1973 to 01/1976

State of Ohio Data Center

Software development team member building COBOL applications on IBM mainframe, with JCL and VSAM

SDC developed information systems for State agencies that did not have their own software development staff

EDUCATION

University of Toledo - Toledo, OH BBA

Operations Analysis

AFFILIATIONS

Professional Associations

Member and past chairman of Central Ohio Chapter of Association for Computing Machinery (COCACM).

CERTIFICATIONS

CDP (Certified Data Professional)

Institute for Certification of Computer Professionals

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