Tanqueray Shaw

Collection Specialist Rep

Columbus, Ohio, United States

+1-614-***-****

ad338s@r.postjobfree.com

SUMMARY

I am a motivated productive individual with extensive experience. Strengths included but not limited to: Resourceful, goal oriented, personable, excellent communication skills, excels with person to person, problem solving. A hard worker with strong work ethics, a team player, One who is able to work under pressure with little too no supervision. WORK EXPERIENCE

April 2021-Current

Loan officer assistant

Keller Mortgage

Columbus, Ohio, United States

Generating leads, requesting documents needed for pre approval. On contracts following up with buyers for paperwork requested from underwriter. Summit documents to ensure we meet requirements. Constant contact with Title Company, reviewing appraisal and credit reports.

March 2019-April 2020

Loan Processor

Secure Lending Inc

Cleveland, Ohio, United States

Processing Duties included bit not limited to: Overseeing all loan documents, Contacting customers and obtaining all necessary documents to insure a speedy closing. Verifying all documents and scheduling closing. Constant contact with Title Company, approving HUD-1 and making necessary changes if needed, reviewing appraisal and credit report. Obtaining Approval from DU or LP. Familiar with FHA, Freddie, Fannie and Harp, Purchase, Reverse M0rtgages and VA IRRL

April 2017-April 2019

Collection Specialist Rep

Arcadia Recovery Bureau

Columbus, Ohio, United States

Duties: Taking inbound calls, discussing payment arrangements with consumers and securing payments over the phone by check, debit or credit card. Helping the consumer find other means to pay delinquent Medical Bills. Making Outbound calls for broken promises and declined payments. Documenting all conversations and attempts, updating all location and contact info as well as financial situations of the consumers. Overcoming a Budget every month to ensure a Bonus Check. February 2016-March 2017

Medical Biller

Kellison & Company

Cleveland, Ohio, United States

Duties: Answering Telephones Incoming and making out-going calls. Contact insurance Companies to check patient's eligibility. Sending out appeals on denied claims. Billing patients, taking payments over the phone. October 2014-March 2016

JR Loan Processor

Secure Lending Mortgage

Cleveland, Ohio, United States

Duties: obtain and analyze information necessary to process mortgage applications, including credit reports, income documentation, assets, title work, appraisals' and any other pertinent information effectively. Communicating with processor, underwriter, post closer and other internal departments to ensure loan is summited properly in a timely manner. While managing client relationship and meeting deadlines. October 2014-January 2016

Customer Service Rep

Progressive Insurance Casualty

Cleveland, Ohio, United States

Duties: Multi-tasking Answering phones. Addressing Customers' needs and concerns about their insurance policies. Upselling insurance, taking payments over the phone, setting up payment arrangements. De-escalating service calls June 2013-September 2014

Credit Card Specialist

Huntington National Bank

Columbus, Ohio, United States

Duties: Multi-tasking answering phones servicing credit cards. Working hand and hand with the under writer for decision making.

Reason for Leaving: I am in the process of moving to Cleveland to be closer to my mother. June 2010-January 2013

Universal Collector

United Collection Bureau

Columbus, Ohio, United States

Duties: West VA, Medical Bill Portfolio. I worked with insurance companies for payment, Attorney's for payment, Probate lawyers as well as uninsured patients for payment options. Also worked a small portfolio for The Attorney General Office for uncollectable debit. Reason for Leaving: To explore different job opportunities 2008-2010

Mortgage Consultant

Wells Fargo

Columbia, Maryland, United States

Duties: Including but not limited to: Speaking with borrower and obtaining necessary documents to proceed with their Housing Loan. Preparing payment options for borrowers who are in foreclosure. Working With barrows with past due mortgage payments and foreclosure's to get approve for several loan modification's programs including HAMP. (The Obama Program) Overseeing all loan documents, Contacting customers and obtaining all necessary documents to insure a speedy closing. Verifying all documents and scheduling closing. Constant contact with Title Company, approving HUD-1 and making necessary changes if needed, reviewing appraisal and credit report. Uploading files on desktop underwriting. Familiar with Prime, Sub-Prime Loans including FHA Reason for Leaving: Relocated to Columbus, Ohio

2006-2008

Collection Specialist

Universal Fidelity

Dublin, Ohio, United States

Duties: Maintained a portfolio of 1400 accounts that includes credit card, (Macy's, GE Capital Finance, HSBC, Shamrock, etc.) Student loans, Car repossession, Payday loans, Scottrade stocks, Taking inbound calls and making outbound calls setting up payment plans. (Bif, Sif, PPA)

Reason for leaving: Company went bankrupt

EDUCATION

-Current

Associates Degree

Franklin University

United States

Franklin UniversityAssociates Degree in Progress

Business Administrator

• Business Administrator

-Current

Diploma

Chesapeake High School

United States

Chesapeake High SchoolDiploma

SKILLS

Claims Payments Budget Loan Processor Credit Card Credit Cards Closing FHA HUD HUD-1 Loans Mortgage Underwriting Collection Closer Finance SUB-Prime Lending Processor Foreclosure Documentation Documenting Outbound Calls Customer Service General Office Billing Answering Phones Customer Service Oriented Telephones Desktop Underwriting Goal-Oriented Goal Oriented Team Player Excellent Communication Skills Progress Appraisal Problem Solving Scheduling Retail Sales

LANGUAGES

English - Intermediate

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