Michele Angela Daedone

**** *** ******

Sacramento, CA 95818

Cell: 916-***-****

SUMMARY

Customer oriented individual with attention to detail and a positive attitude. Offering ability to handle high volume calls, active listening skills, critical reasoning abilities to identify and assess customers need to achieve satisfaction. and coming with 1 plus year experience.

EDUCATION

Bachelor of Arts Degree, May 1992 California State University at Sacramento

Graduated with Magna Cum Laude Honors

Associate of Arts Degree, June 1989 American River College, Sacramento

Graduated with High Honors, GPA: 3.86

Real Estate Sales License, December 2004

California Department of Real Estate, Sacramento

Bartending College Certificate, July 2006

Sacramento, CA

WORK HISTORY

02/2018– Current Delivery Driver Airspace, Shipt, Uber, and Uber Eats Sacramento,CA

Following the best practices for safety.

Communicating with dispatchers, drivers and other team members to make deliveries. Meeting delivery deadlines.\

Obtaining client or customer signatures when needed

Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction

Maintained complete records regarding the invoices, orders, and special instructions regarding orders.

Operate delivery vehicle in a safe and efficient manner.

Present customers with order information and answer basic customer service questions.

*TEMP POSITION

*11/20 – 02/21 Service Center Representative Covered California Sacramento, ca

Provides efficient and effective service to customers and prospects on all patron based service to a

variety of inquiries and customer needs.

Understands customers needs, determines the appropriate course of action to meet those needs and

Completes or initiates the transaction.

Maintains sincere interest in providing Stellar customer care.

Exercises independent thinking in meeting customer expectations.

Combines knowledge of product, good work ethic, effective time management skills, and human relations

Skills too meet performance standards and positively influence the clients image.

Ability to process information quickly and accurately.

*TEMP POSITION

*08/20 – 11/20 Contact Tracer/Customer Sevice Nelnet Lincoln, NE.

Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary.

Provide first class customer service at all times.

Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.

Verify the contact’s identity during initial communications and prior to disclosing confidential information.

Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health.

09/15 – 06/18 Virtual Accounting Assistant/Bookeerper Intimate Tickles Sacramento, CA

Produce a variety of documents, including letters, memoranda, reports, spreadsheets and lists.

Assist with accounts receivables.

Prepare and answer email.

Handle misc. duties as needed.

12/11 – 06/15 Accounting Assistant/Clerk to Resident Manager Collins

Commercial Sacramento, CA

Provided a variety of accounting services as a Accounting Assistant/Clerk at multiple apartment complexes managed by Collins Commercial property management company.

Working with spreadsheets, reports, ledgers and documents.

Calculating and checking to make sure payments, amounts and records are correct. Reconciling finance accounts and direct debits Controlling credit and chasing debt.

Sorting out incoming and outgoing daily post and answering any queries.

09/07 – 11/07 Server Black Angus Roseville, CA

Provide food and Bar service to customers in restaurant.

Provide food service to customers and educate them about the menu and wine varieties. Assist in all area of restaurant when needed to ensure all jobs are covered.

Provided excellent customer service at all time.

01/07 – 09/07 Bartender/Server Pizza Antica Granite Bay

Provide bartending service to food servers and customers in restaurant.

Learn and know menu additions and changes at all times

Provide food service to customers and educate them about the menu and wine varieties.

Responsible for learning and knowing over 50 wines and their characteristics.

Open and close the bar on bartending shifts.

Assist in all area of restaurant when needed to ensure all jobs are covered. Provided excellent customer service at all time.

4/07 – 07/08 Bookkeeper Solar Pro Granite Bay, CA

Process and collection of Accounts Receivables.

Process Accounts Payables.

Handle all business banking transaction.

Maintain and update vendor files and accounts.

Interface daily with vendors and customers.

Misc. projects as needed.

Provide excellent customer service at all times.

07/05 – 04/07 Accounting Specialist Western Area Power Administration Folsom, CA

Provide accounting services to the Settlements Department.

Convert CAISO text files into the Discover database (Oracle).

Prepare daily Winzip files for Schedule Coordinators (WRDG, WEPA, WPWR) and email them.

Prepare Preliminary and Final invoices for all schedule coordinators.

Store text file in appropriate Schedule Coordinators.

Allocate and process Estimates, Preliminary, and Final invoices via Market.

Setup and create monthly spreadsheets, files, and folders.

Analyze and resolve issues with invoices and compare information against CAISO invoices. Provide assistance on a variety of projects as needed in the Settlements Department.

01/05 – 07/05 Real Estate Agent Pfingst Realty Sacramento, CA

12/03 – 12/04 Customer Service Representative Progressive Insurance Rancho Cordova, CA Handle customer service inquiries and problems via the telephone.

Provide appropriate and professional phone delivery skills to direct customers and insurance agents.

Process customer requests to endorse or cancel policies.

Demonstrate knowledge necessary to apply problem-solving skills.

Apply effective time management skills to successfully achieve team objectives. Demonstrate excellent verbal and written communication skills daily.

References upon request.

Contact this candidate