NAKESHIA LATTA

Charlotte, NC ■ 708-***-****)■ adrh5u@r.postjobfree.com

CAREER SUMMARY

An upcoming customer service representative seeking employment with a company that will allow me to utilize the skills developed through previous employment. My dynamic and motivated personality will help me to contribute my effort as a customer service representative. PROFESSIONAL EXPERIENCE

Customer service

● Proficiently and professionally responded to customer and sales representatives’ questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

● Adapted to constant change, i.e. program offerings, computer tools, process changes

● Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.

● Reconciled a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Communication

● Initiated a polite and professional manner

● Resolved customer needs with integrity and empathy in one transaction

● Improved customers relationship with the company

● 40+ WPM

Sales

● Develop reputation for prompt, efficient service with high level of accuracy

● Received payments by cash, card, and checks. Issue receipts, refunds, and credits.

● Responsible for solving customer complaints and providing information regarding products

● Calculate total payments received during a time period, and reconcile this with total sales

● Handled an average of 100+ customers per shift

WORK HISTORY

Buffalo Wild Wings

January 23, 2013- September 18, 2017

Kfc/ Taco Bell

November 12, 2017 - October 23, 2019

Papa johns

January 12, 2019 - present

EDUCATION & SPECIALIZED TRAINING

The Graduate College, North Carolina A&T State Unviersity Address: Gibbs Hall, 120, 1601 E Market St, Greensboro, NC 27411 Virginia College

TRAINING:

ServeSafe

Microcell

Charlotte, NC

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