SUMMARY

A customer-focused leader experienced in the software development and maintenance of applications and network services. Provides a leadership role in a matrixed-organization to provide planning and scheduling for network projects and deployments, including development, testing, trial and full roll-out. Identifies project team and impacted groups and invites them and their group to learn what is changing about the project; manages off-site / off-shore teams. Manages stakeholder relationships. Identifies changing items and provides demonstrations or access to new capability in Dev or QA environments. Schedules vendors or subject matter experts to demonstrate or teach technical staff about the new capability. Schedules trials and deployments based on feedback from regional-level or market-level management.

●Facilitates daily calls, sprint planning, retrospectives and demos.

●Tracks sprint metrics, including velocity, sprint report, cycle time, throughput.

●Tracks tasks outside the development window, demo, UAT, production validation.

●Knowledge of desktop tools includes Jira, Confluence, Teams, MS Office, Libre and Google Tools.

●Team player, engaged tester supports continuous integration, assists in producing team artifacts such as team rules charters, roadmaps, iteration and release planning, story estimation, prioritization, retrospectives.

●Active listener supporting Agile values and principles, incorporating existing client and management values into agile team projects.

●Agile skills, including creation and on-going grooming of backlog of user stories, acceptance criteria/definition of done, product roadmap, story maps, wireframes, personas, behavior models, business process models and state charts and other UML models. Used Rally and Jira tools to track sprint progress.

●Agile Proxy for product owner; quickly gathers/documents requirements that will bring most value to customer; uses collaboration, negotiation to get agreement or resolution to move project forward, uses NPV, ROI and compliance, relative sizing to determine story points/ranking prioritizing projects/backlog items, presents/owns escaped defects.

●Produce written documentation for development organizations using UML modeling including use cases, activity diagrams, interaction diagrams, state charts, business object models to describe business object behavior and wire frames to provide screen samples to gain consensus between client organization and development/technical organizations. Responsible for updating road maps, production releases, subscriber migrations, scrubs; prototyped applications.

●RFP preparation including requirements/model elicitation, cost-model comparisons and vendor demonstrations.

●Familiar with Card and ACH payments and networks.

●Defined and provided strategic direction working with enterprise model group to have sub-system tactical models reflect strategic architecture; created logical data models.

●Quality Assurance, creating processes and reports to ensure accurateness of data; allowing the ability to track and account for production problems, including; volume reports on good and bad records.

●Created automated test sets for telephone CLASS feature testing for continuous integration.

●Full understanding of subscriber provisioning for Voice Service Delivery activities including back-office messaging from 3rd party interfaces, including Neustar/LRN, PSAPs/MSAGs/NENA, CNAM Caller-ID, Pub/Non-publishing in white pages, Voice Mail, Caller-ID to TV.

●Develops complex technical documentation, including entity-relationship diagrams, data dictionaries, approach diagrams, process flows, specifications, holds Demos/walk throughs, interface agreements, meeting minutes, test plans.

●Knowledge of GAAP accounting principles including necessary functions to create an income statement and balance sheet; knowledge of job costing, activity-based accounting, AP/AR

Silver-Matlan, at Bank of America, Jersey City, NJ/Charlotte, NC July 2020 – March 2022

Scrum Master/SAFe SSM/Project Manager

Scrum master for three teams involving Enterprise Independent Testing, including off-shore teams. Coached/trained teams on agile process and tools to ensure correct use of scrum processes and agile workflow. As the Accountable person for every monthly release, attested to all documentation as “overall test approver” for QA environment and UAT environment. Enabled agile ceremonies including Daily Stand-up, Sprint Planning Meeting, Demo and Retrospective. Removed impediments. Supported Program Increment planning and reporting. ROAMed risks. Partnered with Product Owner to aid in backlog refinement; established use of context diagrams and process flows diagrams during business analysis/requirements gathering phase. Provided teams with project related metrics. Monitored daily progress of Stories and Tasks. Managed integration of automated unit and regression testing and CI/CD tools. Coordinated releases with DevOPS and Production Support groups. Participated in quarterly Program Increment; attended SoS. Provided Peer Review feedback to teams after taking bi-annual Maturity Model assessment, recommended Growth Areas. Provided Jira administration including configuring team boards. Helped perform user acceptance testing. Jira, Confluence, Webex, SonarQube, Tosca, Bitbucket.

Diversant at Bed, Bath & Beyond, Union, NJ February 2020 – April 2020

Scrum Master

Scrum Master providing telecommunication upgrades in retail stores. Held sprint planning, daily stand ups, demos, retrospectives. Enacted scrum values and practices with goal to keep team focused on delivering primary priorities. Reviewed all technology activity/changes to the retail stores with accounting department; saved $147,000 in challenging vendor’s cancellation fees. Reviewed all technology activity/changes with back off to update OSS/Network/Performance Model. Managed project issues to resolution. Reported project status and provided timely maintenance of project documentation. Microsoft Teams.

Data Inc., at Bank of America, Jersey City, NJ/Charlotte, NC August 2018 – February 2020

Scrum Master/SAFe SSM

Scrum master for three teams involving Economic Sanctions, including off-shore teams. Coached/trained teams on agile process and tools to ensure correct use of scrum processes and agile workflow. Enabled agile ceremonies including Daily Stand-up, Sprint Planning Meeting, Demo and Retrospective. Removed impediments. Supported Program Increment planning and reporting. Partnered with TDM to ensure required evidences were created and attached to the story. ROAMed risks. Partnered with Product Owner to aid in grooming the backlog; sprint prioritization and capacity. Partnered with developers to slice stories. Provided teams with project related metrics. Monitored and communicated daily progress of Stories and Tasks to assess. Managed integration of automated testing and CI/CD tools. Coordinated release with DevOPS and Production Support groups. Participated in quarterly Program Increment; attended SoS. Provided Peer Review feedback to teams after taking bi-annual Maturity Model assessment, recommended Growth Areas. Provided Jira administration including configuring team boards. Helped perform user acceptance testing. Jira, Confluence, Webex.

Seagra Technology, Inc., Irvine, CA January 2015 – April 2018

Scrum Master

Responsible for product delivery of audio-visual and cloud-based solutions. Introduced and educated staff to Agile methodologies, including story writing, backlog grooming/prioritization, point assignment. Assisted team making appropriate commitments through story selection and task definition. Conducted daily stand up meetings; owned any blocking issues; recorded issues and risks, suggested action plans. Supported stakeholder compliance. Compiled lists of risks. Provided analysis over time of team’s velocity over sprints/releases/epics of stories/bugs. Supported product owner by documenting outputs from planning meetings and acting as proxy. Created context diagrams, roadmaps and wireframes. Organized retrospective meetings. Google Docs.

RadGov, Inc at State of NJ, DHS, Office of Info. Systems, PMO, Trenton, NJ May 2013 – June 2014

Project Manager/Business Analyst, UIRMS, EEO applications

Unusual Incident Management subject area; responsible for Business Requirements and RFP preparation to capture system requirements; redesigned customer facing process flow to allow service providers to create incidents; duties include creating project scope, scheduling stakeholder interviews, elicitation of 'As Is' and “To Be' process flows, definitions, interfacing systems, templates of questions. Responsible for agenda, minutes, roadmaps, time line, narratives. Responsible for use cases, creating wireframes and business process documents. Responsible for achieving stakeholder/developer consensus. Designed, developed and implemented user acceptance testing as the final phase of application development. Evaluated cloud-based SaaS applications.

Comcast Cable, NETO, Product Engineering, Strategic Product Planning, Philadelphia, PA December 2006-April 2013

Scrum Master-Xfinity Video, Voice HSD, OSS, Security, Back-Office

Facilitated teams’ learning of agile concepts, development practices, including ‘inspect and adapt. Helped team to establish ground rules, define iteration length and time/location of daily stand-up. Facilitated Release Planning, Sprint Planning, Daily Stand-up and Retrospective meetings. Used Rally and Jira tools to prioritize user stories and high-level estimates for complexity and size based on business drivers. Assigned stories to a high-level release creating a road-map for the product defining product increments. Created trade-off matrixes to define scope, schedule and if resources are firm, fixed or flexible. Maintained planning tools, using Jira and Rally, charts, back logs, story boards. Helped development team estimate effort to complete in the upcoming sprint. Assisted development team with making appropriate commitments through story selection and task definition. Supported product owner/proxy by documenting outputs and comments from the sprint planning meetings. Provided analysis of team's velocity over completed sprints. Reviewed development teams' tasks for each story; reviews estimated story points. Recorded issues and risks and suggested an action plans. Provided risk management by creating risk boards.

Education: Rutgers University, New Brunswick, NJ BA, English

Project Mgt Institute, since 2015, member in good standing. PMI-ACP #1813024 certification from 2015-2021, currently getting PDUs.

Certified SAFe® 4 Scrum Master, February 2020-February 2021

Northampton Community College, Easton, PA, Diploma in Multimedia Production (Adobe After Effects)

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AGILE SUMMARY

A customer-focused leader experienced in the development and maintenance of customer applications and network products and services. Experienced in both consumer and business markets, assumes leadership role to provide an end-to-end solution for any given business need. Succeeds within structured or unstructured environments. Forms continual, productive working relationships with internal and external customers and suppliers to enhance job effectiveness and performance. Anticipates client requests by meeting with them often and discussing project status and testing results. Performs complex work requiring broad and deep technical knowledge; ability to integrate across disciplines and link subject areas together identifying business life cycle. Experienced in full system development life cycle, including creation of development artifacts, creation of manual and automated test cases, comprehensive test plans/suites and timely test results, creation of trial plan used on production network.

Explains core principles of collaboration, prioritization, team accountability, visibility. Mentors team members to differences of Agile to Waterfall frameworks; mentor-ship by walking around. Soft skills include ability to moderate a business or technical discussion, ability to facilitate agile ceremonies and archive artifacts, ability to resolve conflicts. Explains project team roles and responsibilities and ceremonies. Facilitates teams' learning of agile concepts, scrum vocabulary/measures, events, information radiators. Identifies and corrects anti-patterns. Shares and compiles agile process documentation, process/games and agile tools and techniques such as time-boxing. Drafts team rules concerning integration, processes, iteration length, estimation, attendance and gains consensus. Knows when to select agile over waterfall.

Motivates and coaches team members whether distributed or collocated teams in agile development practices. Encourages team empowerment and self-organization. Implements best practices of introducing and establishing team rules, team roles, responsibilities, ceremonies and artifacts of Agile best practices. Employs active listening. Facilitates consensus of development team to record team ground rules, such as defining code integration rules, defining iteration length and time/location of daily stand-up; posts/updates rules in common area. Provides varied techniques/games for estimating, gaining team consensus and other methods to move the project forward. Explains 'continuous integration', 'inspect and adapt' and 'test driven development.' Removes impediments, politics, interruptions to help team stay motivated, focused on the sprint tasks and happy doing their work.

Hosts Product Owner or proxy through agile framework. Conducts stakeholder analysis. Promotes visibility by meeting with management or stakeholders to provide project information; guards team from distractions. Worked with stakeholders to create census to understand each stakeholder's key objectives for the project. Envisions the future to support product owner's vision.

Participates and supports or organizes and facilitates, agile development related activities, events and ceremonies. Supports product owner/proxy by participating in strategy planning; helps to draft and gain consensus on artifacts including agenda/set time box, product vision statement, goals, project charter, implementation strategy and funding approval artifacts. Support product owner by documenting all outputs and comments from the strategy session. Helped draft team rules including attendance, integration, sprint length, estimation, user story/task stylized lanage/template. Participates proactively in developing and maintaining team standards, tools and best practices.

Supports product owner/proxy by participating in release planning by preparing planning materials (stickys, index cards, pins, painter's tape, flip charts, markers), by reviewing project drivers such as key business dates and milestones, by working with team to form a high level, prioritized list of epic user stories and high-level estimates for complexity and size based on business drivers. Determines default iteration length and suggested release themes. Reviewed prioritized epic stories and identifies potential sprint boundaries. Assigned to a high-level release creating a road-map for the product defining product increments. Creates trade-off matrixes to define if scope, schedule, resources are fixed, firm or flexible. Confirms stakeholder consensus. Prepares and educates team for variance and trend analysis using metrics Planned Value, Earned Value and Actual Cost; ability to calculate Schedule Variance and Cost Variance.

Supports product owner and development team by participating in sprint planning to help development team identify tasks needed to write or split user stories, define validations, priority and definition of done and acceptance criteria. Provides planning materials (stickys, index cards, etc.). Helps to maintain planning tools, charts, backlogs, storyboards. Helps development team estimate effort to complete in the upcoming sprint. Assists development team with making appropriate commitments through story selection and task definition. Supports product owner/proxy by documenting outputs and comments from the sprint planning meetings. Provides analysis of team's velocity over completed sprints. Offers different approaches or solutions. Reviews development teams' tasks for each story; reviews estimated story points. Suggests sprint themes. If necessary, supports compliance and provides overt risk management by creating risk boards, risk based spikes and risk burn down charts, risk audits. Records issues and risks and suggests an action plan.

Supports development team by participating in daily scrum meetings by stating completed work, future work and progress on owned blocking issues or parking lot items; supports by assigning or taking ownership of unowned issues or roadblocks. Helps to post or cast information radiators such as status of key servers, status of automated test cases, stories in the current sprint, current work assignments. Reminds team to update the tasks percentage complete daily. Protects team from distractions and keeps them focused. Tracks and communicates sprint velocity and sprint/release progress. Maintains relevant metrics to show management how Development Teams are progressing. Works with team to remove roadblocks or when to refactor technical debt. Supports product owner/proxy and development team by preparing sprint summaries of done/undone stories for sprint review to demonstrate the shippable binaries to the customers. Identifies completed/tested sprint backlog stories. Schedules and facilitates demonstration meetings to product owner, customers and stakeholders.

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