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Customer Service Community Manager

Washington, DC
August 16, 2022

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Danang S. Clarke

*** ********* ***** **, #*, Washington,DC 20032

Phone: 202-***-****


• Strong ability to effectively multi-task in a fast-paced environment

• Motivated towards achieving set goals and deadlines in a timely manner

• Professional and energetic work attitude

• Strong communications skill


• Microsoft Suites

• Great customer service/Patient care


Elks Lodge Waitress/hostess 1/2016 - 07/2019

• Take food and drink orders from customers in or other type of dining business

• Serve food and beverages according to customer requests/order

• Ensure customers have everything they need for an enjoyable meal.

• At the end of the meal, the server presents the bill to the customer, collects money or credit card and returns with receipt to sign or change.

• Welcome customers and distribute menus if not on the table

• Describe any daily specials or explain any changes to the menu (opportunity to up-sell)

• Take drink orders to prepare while customers take time to review menu

• Deliver drinks to table and take customer orders

• Give customer orders to kitchen

• Retrieve order from kitchen and deliver to customers

• Check if anything else is needed before moving to next customer

Park Southern Apartments Leasing Agent/Concierge 4/2014 – 12/2015

• Accepted rental payments and give immediately to Assistant Community Manager.

• Typed lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

• Maintained and record daily inspections for the community.

• Distributed all company or community-issued notices.

• Maintained accurate monthly commission records on leases and renewals for bonus purposes.

• Greeted prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

• Recorded all telephone and in-person visits on appropriate reports.

• Updated availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

• Ensured apartment is ready for resident to move-in on agreed date.

T.U.A.C Aftercare Ministry Teacher’s Assistant 4/2011- 3/12/2014

• Assist youth in homework /learning books of the bible

• Assist in weekly reports

• Serve snacks and supper for youth on day to day basis

• Assist on field trips

• Prepared weekly classroom assignments

Behavioral Research Associates (B.R.A) Counselor 6/2010 – 4/2011

• Maintain a warm, normalized, homelike environment

• Perform Personal care routines such as Feeding, grooming, Toileting, dressing and utilization of adaptive device(wheelchairs) in accordance with directions given

• Observe and report immediately the signs and symptoms of illness, accidents, injury, medication effects, or any unusual incidents affecting the customers health and welfare to the appropriate designed authority

• Supervise customer’s activities on an assigned shift.

• Report all allegations of abuse and specified in policy and procedures

• Assess customers abilities to perform daily living activities

• Feed, bathe provide self-care/grooming for the customers or assist in the training of each customer as indicated in the active treatment plan and IPP

• Implement each customers active treatment plan on a daily basis and accurately document IPP’s

• Maintain a positive, cooperative work attitude and harmonious relationships with all staff members participate in job related training and staff meetings

• Perform all duties as assigned

Charles Young Elementary School (DCPS) Educational Aide 8/1999 -6/2007

• Responsible for the Supervision and safety of youth

• Assisted with Planning and Implementation of activities to student’s curriculum requirements.

• Assisted on Lunch duties, playground and field trips

• Assisted with homework and classwork daily

• Other duties assign


Frank W. Ballou Senior High School, Washington, D.C – High School Diploma

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