MELISSA WATERS

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PROFESSIONAL SUMMARY

Career Objectives Professional Profile: Motivated individual with a passionate outlook for learning and helping others, is pursuing a career preferably with in a supportive human services team environment to incorporate previous experiences and acclaimed knowledge to benefit the organization's mission. Principle oriented and on-going determination coupled with core competencies that have nurtured professionally. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very passionate for helping others in need or less fortunate than others.

ACCOMPLISHMENTS

ALL CARES TRAININGS

Certified in eLearning CARES Incident Training

Certified Adult and Pediatric First Aid/CPR/AED

Certified Mandated Reporter

SKILLS

Money management

Strong communication and team building

skills

Customer Service oriented

Self-motivated

Community conscious

Proficient in Microsoft word 365

Patient Rapport

MANDATED REPORTER

FIRST AID/CPR/AED FOR ADULT AND

PEDIATRIC

CARES INCIDENT REPORTING TRAINING

ALL CARES TRAINING

Documenting behaviors

Responding to emergencies

Privacy and confidentiality

Meal Preparation

WORK HISTORY

05/2022 - 07/2022

Residential Aide

The Baxter/ Goddard Riverside Community Center

DUTIES/RESPONSIBILITIES:

Performed Hourly facility rounds checking every dorm, bathroom, recreation room, rec yard, laundry room, cafeteria and all doors to make sure all was safe, secure and smoke free. Queens, NY 11373 929-***-**** adr3tw@r.postjobfree.com Provide clients with orientation of facility and conduct proper intake packet with new intake and make sure new intake is aware of rules and regulation of facility. Complete Shift reports for each shift, update all master logs, complete all new intakes, update CARES database as needed, complete daily census and send out at set times. Performed daily room and bed inspections

Escort client to appointments

Assisted in resident's daily independent living skills Provide resident welcome kits and toiletry items

Perform nightly bed counts @ 10:00pm daily.

Heat and serve meals for breakfast, lunch and dinner Conflict resolution between residents

Manage operations desk

Answer phones when necessary

Help maintain cleanliness of Facility.

Monitor common areas to ensure proper usage

Work collaboratively with building staff to assist tenants and ensure tenant safety. 01/2022 - 04/2022

Program Aide

BRC HOPE.HEALTH.HOME

DUTIES/RESPONSIBILITIES:

Assist in monitoring this residential program for individuals experiencing homelessness, with focus on maintaining an safe environment.

Be part of team with commitment to engaging individuals in approachable and empathetic manner while performing rounds and addressing varied needs of individuals experiencing homelessness.

Manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience. Be responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed.

Assist with inspections and audits.

Escort clients and serve meals as needed.

Help maintain an orderly and clean facility.

Related duties as assigned.

12/2020 - 12/2021

Residential Aide

Bronx Parent Housing Network

DUTIES/RESPONSIBILITIES:

Monitor the security of the entire facility implementing the surveillance system and rounds Ensure the safety of all residents and staff

Document all residents, staff and visitors entering and exiting the building; complete census forms, report all incidents, and log all events in the Facility Log Book. Facilitate resident new admissions and move outs.

Record all daily census reports in the Cares system. Generate and submit nightly rosters and file all paper work relating to shift coverage. Provide a professional greeting to all visitors and callers. Generate and submit all incident reports, which include detailed information of the incident and names of the first responders ( police, ambulance, fire department, ACS, political parties, news). Ensure the lobby and front of the building are cleared at all times. Prevent loitering in all areas within and surrounding the building. Assist with fire drills/emergency evacuations.

Assist custodial and security staff with the maintenance and security of the facility. Distribute mail to staff and clients.

Enforce the curfew regulation and facilitate room check and hourly rounds. Facilitate the food distribution process including receiving food delivery, light food preparation (no cooking), serving food, and disposal of trash. Implement all programmatic needs as necessary and outlined by the director.

Responsible for partial intake assessment including but not limited to; client 05/2016 - 01/2018

Front line cashier

McDonald's

DUTIES/RESPONSIBILITIES:

Waited on customers in a timely manner

Made sure the customer was always satisfied with their experience Bag the customers orders

Make sure that my area and surrounding areas were always clean. Helped customers complete purchases, locate items and join reward programs. Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.

Monitored self-checkout systems and provided help in resolving complex problems. Greeted customers and responded to requests for information. Worked closely with shift manager to solve problems and handle customer concerns. Approached every question or concern with calm and level-headed approach. Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

Informed front end manager of equipment repair and replacement needs to maintain operations. Called for back up cashiers during peak times to minimize wait time for customers. Mentored new team members on sales software system operation. Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

01/2016 - 05/2016

Fruit Preparer

Pathmark

DUTIES/RESPONSIBILITIES:

Make sure the fresh fruit bar had the right amount of fruit bowls and a large variety. Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Pushed, pulled and transported large loads and objects. Reduced kitchen accidents by maintaining high standards of cleanliness and organization. Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Maintained effective supply levels by monitoring and reordering food stock and dry goods. Lifted and carried heavy materials.

Used manual or electric appliances to clean, peel, slice and trim foods. Adhered to procedures in preparing food items.

Maintained composure and work quality while under stress. Maintained high personal grooming standards and uniform presentation. Offered friendly and efficient service to customers, handled challenging situations with ease. Used coordination and planning skills to achieve results according to schedule. Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Prepared variety of different written communications, reports and documents. Used Microsoft Word and other software tools to create documents and other communications. Onboarded new temps by entering employee information into systems. 07/2015 - 01/2016

Front End Cashier

ShopRite Of Brookdale

DUTIES/RESPONSIBILITIES:

Helped customers complete purchases, locate items and join reward programs. Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.

Monitored self-checkout systems and provided help in resolving complex problems. Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.

Reconciled daily totals to maintain balanced and compliant ledgers. Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Operated register system to process new purchases, item returns and merchandise exchanges. Informed front end manager of equipment repair and replacement needs to maintain operations. Processed credit card, EBT and gift certificate payments with electronic computer system. Approached every question or concern with calm and level-headed approach. Called for back up cashiers during peak times to minimize wait time for customers. Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

Maintained organized and orderly front end and removed carts, baskets and debris. Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

Answered questions about store policies and addressed customer concerns. Learned duties for various positions and provided backup at key times. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Performed cash, card and check transactions to complete customer purchases. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Maintained current knowledge of store promotions and highlighted sales to customers. Operated cash register to record transactions accurately and efficiently. Checked personal identifications during alcohol and tobacco sales. Set up new sales displays each week.

Used POS system to enter orders, process payments and issue receipts. 08/2007 - 07/2015

Cashier Manager

Travel Store

DUTIES/RESPONSIBILITIES:

To do all necessary paperwork and end of shift reports Had to make sure that all the employees were always dressed according to company dress code To always ensure that the customers needs were met accordingly Cleaning, stocking, inventory and ordering the appropriate merchandise Checking all vendors in and making sure they sign in and out of the vendors log in book. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Established objectives to offer team members clear roadmap to help company achieve overall goals.

Built positive relationships with customers to increase repeat business. Analyzed data and profit and loss statements to compose store budget. Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Created employee schedules to align coverage with forecasted demands. Kept orderly and accurate accounting records by monitoring sales documentation. Quickly and accurately counted drawers at start and end of each shift. Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance. Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Mentored team members to enhance professional development and accountability in workplace. Monitored areas for security issues and safety hazards. Reduced workflow inconsistencies by recruiting and hiring capable staff members. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assisted in organizing and overseeing assignments to drive operational excellence. Defined clear targets and objectives and communicated to other team members. Established team priorities, maintained schedules and monitored performance. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Supervised site investigations, reported issues and escalated those that required further assistance.

Evaluated employee performance and conveyed constructive feedback to improve skills. Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

05/2005 - 03/2007

Nursing Assistant

Autumn Field Nursing Home

DUTIES/RESPONSIBILITIES:

Serve meals, make beds and keep rooms clean

Set up medical equipment and assist with some medical procedures Observe changes in a patient's condition or behavior. Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms. Helped patients effectively manage routine bathing, grooming and other hygiene needs. Documented care actions by completing records and logs in medical software system. Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Obtained biological specimens for ordered tests and prepared for laboratory transport. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Supported ambulation and physical therapy needs by conducting planned exercise routines. Identified and reported unsafe situations to maintain adherence to safety protocols. Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.

Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

EDUCATION

11/2005

Certifications: Nursing

Beaufort County Community College - Washington, NC Continuing education in Nursing Assistant 1 and 2

05/2005

GED

Beaufort County Community College - Washington, NC Received GED

CERTIFICATIONS

Certified in eLearning CARES Incident Training -New York State Office Of Children and Family Services/Department Of Homeless Services- 02/06/2021 Certified Adult and Pediatric First Aid/CPR/AED, American Red Cross- 6/30/2021 Certified Mandated Reporter (Identifying and Reporting Child Abuse and Maltreatment),New York State Office Of Children and Family Services - 02/06/2021 REFERENCES

Tistana Evans-Employed with Baxter Safe Haven as a Senior Residential Aide, Phone # 929-***-****, Email: adr3tw@r.postjobfree.com

Antonio Spencer-Employed with Feinstein's/ 54 Below as a Cheif, Phone # 929-***-****, Email: adr3tw@r.postjobfree.com

Tamara Smith-Employed with the Department Of Homeless Servies (DHS) as the Case Manager, Phone # 347-***-****

Samantha Lopez-Employed by Allied Security Company as a Security Officer, Phone # 646-***-****

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