Customer Service Research Technician

BW Blakely N West

Beaumont, TX ***** 409-***-****

**********@*****.***

PROFESSIONAL

SUMMARY

Experienced and motivated Department Supervisor with [Number]-year background independently managing production departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

SKILLS Growth Planning

Stock Management

Technical Proficiency

Employee Coaching and

Motivation

Computer Proficiency

Flexible Work Schedule

Health and Safety Procedures

Performance Tracking and

Evaluations

Administration and Reporting

Delegation and Supervision

Performance Management

Process and Procedure

Development

Coaching and Mentoring

WORK HISTORY BLEND DEPARTMENT SUPERVISOR 02/2015 to 07/2021 Aurora Plastics LLC Pasadena, TX

Maintained stock of items, cleanliness, organization and provided excellent customer service.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Trained new employees on overall company and department specific policies and procedures.

Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.

LEAD INSPECTOR 08/2012 to 01/2015

Amspec Services LLC Port Arthur, TX

Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.

Prepared reports detailing findings of inspections, investigations, and tests.

Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.

Completed documentation and updated tracking spreadsheets each day.

Collected samples and tested system components.

Supervised 9-person Sampling and Inspection team.

Maximized new employee performance and satisfaction through proper training.

Performed inspections of vehicles, containers, and equipment to check for compliance, safety, tampering and evidence of illegal activities.

Collected Product and Vessel samples for testing to accurately compute findings.

Stamped materials and containers to denote size and grade information.

Upheld codes and regulations governing materials, processes, and procedures.

LUBE EXPRESS TECHNICIAN 04/2010 to 01/2012

P&M Texaco Beaumont, TX

Kept shop areas neat, clean and free of safety hazards. Topped off fluids in vehicle engines to lubricate, protect and cool engine.

Conducted safety checks for leaks to repair damage on undercarriage of vehicles.

Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Greeted customers and answered questions about oil changes and other services.

Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.

Checked fluids, tires, brakes and other systems as part of 37-point inspection.

RESEARCH TECHNICIAN 04/2007 to 03/2010

Agrilife Research Beaumont, TX

Kept work areas extremely clean and sanitized properly to avoid errors in research.

Reduced operational roadblocks and solved product and process issues to optimize efficiency.

Operated all field equipment needing in planting and harvesting crops

Performed all equipment preventative maintenance and minor repairs

Performed all laboratory and clerical duties required to collect and record department research Data

Eliminated procedure gaps by effectively guiding and teaching Technicians on operations of machinery, inspection protocols and processes

Inputted and edited computer entries from generated research using [Software].

Reduced project discrepancies by optimizing quality control standards.

Coordinated with research and development team to support production and boost efficiency.

Handled all troubleshooting tasks on malfunctioning lab equipment working with manufacturers to resolve problems.

Followed research protocols when gathering data and performing lab experiments.

EDUCATION Bachelor of Science Health And Physical Education 05/2005 Arkansas Tech University, Russellville, AR

High School Diploma 05/1999

Hardin Jefferson High School, Sour Lake, TX

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