Customer Service Package Handler

Lee Bradford

*** ***** ********, **** **

Green Bay, WI 54303

T: 920-***-****

E: ***************@******.***

SUMMARY

* *****' experience training and development focused on adult learning, interpreting government policy, eligibility and customer service. Demonstrated track record of successful, confident workers that have been promoted to state and federal organizations.

QUALIFICATIONS

Positive work ethic - Motivational Skills - A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. - Known for a fun interactive teaching style that encourages student participation and enthusiasm while facilitating learning. - Over eight (8) years experience with Federal and State Policies for multiple entitlement programs. - Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic - Proficiency in Microsoft Office Programs, email, social networks, web advertising, & sales applications. - Ability to listen

EXPERIENCE

Tasting Associate/Customer Service Representative (4/2018 – 11/2019)

Captain’s Walk Winery/ von Stiehl

●Educate customers on wine processing and selection

●Process payments

●Facilitate winery tours

Customer Care Representative (7/2017- 3/2018)

Cellcom/NSight - DePere, WI

●Answer incoming customer calls

●Process payments

●Troubleshoot phone and service issues with customers

Package Handler (11/2016 -6/2017)

FedEx Ground - DePere, WI

●Sort packages for delivery 3 dedicated routes.

●Evaluate packages for damage and quality standards.

●Load sorted packages on designated delivery truck.

●Repackage and redistribute package to correct route.

Learning & Development Specialist (07/2013 - 08/2015)

Xerox Business Solutions, HEAplus CSC - Tempe, AZ

●Developed training material for HEAplus Project for AZ DES .

●Evaluate training and update material as needed.

●Evaluate material for adherence to federal policy for government assistance programs.

●Supervise and mentor 15-30 new employees.

●Facilitate 3-4 week New Employee training.

Lee Bradford

409 North Broadway, Unit 22

Green Bay, WI 54303

T: 920-***-****

E: ***************@******.***

Learning & Development Specialist, Eligibility Specialist (06/2007 - 07/2013)

Xerox Business Solutions, Indiana Eligibility Project - New Castle, Evansville, Indianapolis, & Petersburg, IN

●Review applications, case information, interview clients to assist in determining eligibility for Food Stamps, Medicaid, and/or TANF programs.

●Assist customers with identifying and gathering information needed to determine eligibility for the assistance applied for.

●Create training material for current employees & new employees.

●Review cases and identify errors and training opportunities

Customer Service Representative (01/2005 - 11/2006)

Kelly Services @ Vectren - Evansville, IN

●Answer Incoming customer service calls.

●Process Emergency Gas Leak Calls.

●Verify and update customer account information.

●Process payments (check,e-check, credit cards, debit cards, & vouchers)

●Review accounts for quality adherences.

Administrative Assistant/Office Manager (03/2002 - 09/2004)

Bearing Headquarters, Inc - Green Bay, WI

●Accounts Payable/Accounts Receivable

●Inventory Control

●Shipping/Receiving

●Inside Sales

●Customer Service

Customer Service Representative/Consignee Representative (06/1998 - 06/2002)

Schneider National - Green Bay, WI

●Organized a proven method of tracking accessorial charges and fees.

●Investigate delivery delays and coordinated plan of action including rescheduling delivery appointments & updating customers on progress.

●Collaborate with drivers, managers, clients logistic departments.

EDUCATION/ACCOMPLISHMENTS

High School Diploma Bloom Trail High School, Chicago Heights, IL (1991)

Xerox Hustle Award 2011

Xerox Hustle Award 2012

Xerox Star Award 2013

Certified State of Indiana Worker Trainer

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