Ayodele Adeleke

917-***-****

adquyk@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Responding to Difficult Customers

Multitasking and Prioritization

Upbeat and Positive Personality

Data Entry and Maintenance

Issue and Complaint Resolution

Creative Problem Solving

Office Administration

Inventory Management

Understanding Customer Needs

Customer Data Confidentiality

De-escalation Techniques

Calm and Professional Under Pressure

Verbal and Written Communication

Effective Time Management

Work History

02/2018 to Current

Customer Service Representative

EllaMary Services – Brownsburg, IN

Primarily focused on proactively resolving issues and concerns as they arise by directing capacity for prompt resolution.

Guiding inquiries by providing and explaining answers via telephone calls or e-mails

Actively engaging with colleagues to create a remarkable customer experience for clients by seamlessly resolving potential issues.

Excelling at listening to customer inquiries, issues, or complaints in providing value to customers

Providing professional and reliable service with minimal supervision.

Delivers excellent customer service, resulting in a consistently high and positive customer satisfaction rating.

Provides primary customer support to internal and external customers

Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Responds to customer requests for products, services, and company information

Answers constant flow of customer calls with minimal wait times

Collects customer feedback and made process changes to exceed customer satisfaction goals

Develops community reputation through commitment to customer satisfaction and strong client relationships.

Excellent verbal and written English communication skills and active listening skills.

Education

09/2008

Bachelor of Science: Agric Economics

Federal University of Agriculture - Abeokuta, Ogun State, Nigeria.

05/2013 Masters: Managerial Psychology

University of Ibadan – Ibadan, Oyo State, Nigeria.

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