Joy L. Dillard
To obtain a long term position with an organization that allows for productive growth, professional development, opportunities for advancement, and maintains support to the overall mission of the company.
HIGH SCHOOL DIPLOMA EAST HIGH SCHOOL
·Minor: College Prep
CUYAHOGA COMMUNITY COLLEGE PARMA HEIGHTS
·Major: Registered Nurse-Completed three and half years towards my R.N
BROWN MACKIE COLLEGE 2015 ATLANTA
·Major: Medical Assistant-Graduated and was on Deans List
·Associate of Science
Skills & Abilities
·I have strong interpersonal skills, along with networking capabilities. I offer insight and foresight in areas that others may not. I have experience with supervision of two hundred plus employees, along with training of employees. I have been responsible for cash transactions along with daily deposits. I excel in customer service and management qualities. I currently understand and work with general office equipment including but not limited to; computer software, medical programs, fax machines, and copiers.
·I am a strong team player, a self-starter, skilled multi-tasker, detailed oriented, deadline driver, strong communicator, and exceptional problem solver.
ADMINISTRATION OFFICE/LEAD MANAGER B&M RESTAURANT (OH) DEC 2018 - NOV 2020
·Key responsibilities include: Was in charge of payroll, scheduling, training cashiers and managers, paying vendors, organized catering orders, and balancing cash drawers.
CERTIFIED NURSING ASSITANT WESTWOOD MANOR NURSING HOME (OH) DEC 2017 – DEC 2018
·Key responsibilities include: Cared for 10 residents. This consisted of checking vitals, bathing and dressing residents, feeding residents, and light house duty.
NURSING ASSISTANT RESCUE HOME HEALTHCARE (GA) JAN 2020-AUG 2021
·Key responsibilities include: Maintaining proper healthcare for ten patients on my current caseload. This includes blood pressures, insulin checks, bathing, and light house duty, daily care of needs for each client.
CALL CENTER UNITED HEALTH CARE (GA) JAN 2015- SEPT 2016
·Key responsibilities include: Field incoming calls for consumers, override prescription difficulties for customers, handled customer complaints and offered appropriate services for those complaints. Was responsible for payments from consumers.
PROPERTY MANAGER PUBLIC STORAGE (GA) JAN 2013 - JAN 2016
·Key responsibilities include: Supervision of over three hundred units, customer service, accounts receivable along with daily deposits, daily unit inspections, maintain and secure units for proper availability, sales and property maintenance.
NURSE TECHNICIAN NORTH OAKS HOSPITAL (LA) JULY 2008 - OCT 2010
·Key responsibilities include: Recording vital signs, assist with hygiene, bedpans, feeding, bathing, Foley catheters, and IV’s. This position also required physical strength as well as emotional. It was imperative that I have compassion, empathy, understanding, bedside manners, and compassion for family members of each patient, along with strong written and verbal communication.
GENERAL MANAGER B & M RESTURANTS (OH) JAN 2005- DEC 2013
·Key responsibilities include: Oversite of six restaurants along with daily operations, worked closely with each manager, assistant manager to ensure operations of facility was in compliance with health codes and cleanliness, fielded customer complaints to ensure customer satisfaction, worked with all employees from hiring to training along with discharge if necessary.
ASSISTANT MANAGER CHARTER ONE BANK (OH) MARCH 1994 – JULY 2008
·Key responsibilities include: Supervision of six staff members daily, customer service that included open and closing accounts, became responsible for all audits, ordering of funds for vault, balancing of ATM daily, and ran branch when management was in and out of the office.
Currently certified in CPR Instructor
Available upon request