Business Data Analyst
email@example.com. 919-***-**** Raleigh NC
Data analyst with over 2 years working experience in analyzing, reporting, data validation and customer services for Fortune 500 companies across healthcare, charity, and food service industry. Analyzed over 4,000,000 rows of customer database and built data driven reports for management.
Oracle Applications ERP • Technical Setup and Configuration • System Administration Setups • Order Management • Account Receivables • Account Payables Procure to Pay • Order to Cash • Purchasing • Payments • Inventory • PLSQL • Agile • SDLC • CRM (JIRA, Salesforce) • Microsoft suite (Power Point, Outlook) • Excel (Vlookup, Pivot Tables)
Delta State University – B.S. in Physical and Health Education 2005
Data Camp – Introduction to SQL 201
GenSpark Oracle Apps SCM (O2C, P2P) Certification Nov 2021
Pyramid Consulting Inc Sept 2021 – Present Business Data Analyst
Well verse with SDLC and Agile methodology covering Requirement Analysis, Process Mapping, GAP Analysis, Setups, Functional Configurations and Specification for Customizations, Testing, User Training, CRP, Go-live and Post Implementation support.
Completed assignments on different modules of Oracle Applications R12 i.e., System Administration Setups, Order Management, Account Receivables, Account Payables, Purchasing, Inventory.
Oracle e - Business Suite Modules with in-depth knowledge of SCM - Supply Chain Management.
Hands on experience in Oracle Apps R12.
Well conversant with Procure to Pay and Order to cash cycle
Participated in peer-to-Peer discussion and reviews on implementation and support related topics of Oracle Apps
Experience in working with PL/SQL
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Ability to communicate and collaborate in person, via email, and on the phone
Conduent Dec 2019 – Sep 2021 Customer Data Analyst
Processed claims and benefits using salesforce and other systems and tools within stipulated time metrics.
Analyzed, write and complete cases within defined time frames based on issues and resolutions provided simultaneously over the phone using salesforce.
Performed password resets, access real-time account balances, research and resolve card issues for customers using proprietary tools.
Resolved complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
Performed billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies, and taking care of product exchanges with designated tools.
Provided customers with insight and knowledge of various products benefits, coverage periods and important timelines and assist with online account registration and access.
Updated customer databases, including contact details, past complaints and resolutions as well as provide status report and billing information.
Met weekly goals for call volume, customer satisfaction and rapid response times with one-time resolution.
Effectively worked with team members, supervisor and complied to management guidelines to meet client’s expectations and provide customer with the perfect experience.
McDonald’s Jul 2019– Dec 2019
Customer Service Representative
Created a welcoming experience by greeting each customer on entrance into the restaurant.
Provided assistance to guest who prefer to use the kiosk to make their order.
Worked efficiently to minimize customer wait time while maintaining guest service with accuracy. Accurately operated cash register over the counter and drive thru using computers and earphone as duty demands.
Worked with team members to deliver easy and seamless service to all Dine -in, Order Pick Up and Drive Thru.
Believers Loveworld Inc. Feb 2010 – Jul 2017
Business Data Analyst
Eliminated delays and late submission of reports by generating weekly, monthly, quarterly, and annual reports from data collected during week service days, projects, and special campaigns.
Streamlined management decision making using pivot tables, Vlookup and other Advance Excel functions for data analysis and manipulation. Hence, abolished the need for expensive software saving cost by over 100%
Initiated and introduced simple but concise data gathering tools for effective collation, processing, and maintenance of data for 9 departments.
Increased data visualization, spontaneity and interactivity scaling 5, employing Microsoft Power points for data analysis, presentations, and reports with excellent delivery.
Improved data validation by updating, editing, processing, and storing data faster, easy retrieval proficiently with Microsoft Word.