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CONTACT

Agra, India ******

Mobile: +919*********

adqopq@r.postjobfree.com

LINKEDIN

linkedin.com/in/himanshu-

kumar-rai-1a041374

EDUCATION

September 2011

Bachelor of Science: Hotel

Management

Punjab Technical University, Agra

LANGUAGES

Hindi: Native language

English:

Advanced

HIMANSHU KUMAR RAI

PROFESSIONAL SUMMARY

Front Office Manager with strong leadership and team management abilities focused on delivering unparalleled support to staff and guest. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well- organized leader with in-depth understanding of financial and operational processes.

SKILLS

Guest Relations

Loyalty Champion

Maximize revenue

Complaint Management.

Policy and Procedure

Modification

Team Building

Performance Management

Training and Development

Staff Management

Relationship building

Presentation design

WORK HISTORY

September 2019 - Current

Assistant Front Office Manager, Radisson Hotel, Agra, India

Awarded for EMM (Every Moment Matter) “We believe anything is possible” for year of 2021

Awarded as " Best leader of the year 2021".

Played key role and steered team of 15 people ensuring all safety and security measures are followed along with team engagement activity and took care of hotel asset during lockdown 2020 October 2017 - September 2019

Duty Manager, Holiday Inn New Delhi International

Airport, New Delhi, India

Accomplished Loyalty Champion Platinum Level in April 2019.

Bestowed with Bronze Level for in Winning Ways Trailblazer Program in Jan- 2019.

Recognized as Manager of the Quarter for Q-4, 2017.

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October 2016 - September 2017

Front Office Executive, Holiday Inn New Delhi

International Airport, New Delhi, India

Assigned as Loyalty Champion of Property.

Known as the brand Hearted Hero, the Success story was published in the “IHG SWA Coffee Table Book” for the year 2017.

Certified IHG Departmental Trainer for Front Office Department.

Completed Leading Other Training Program.

October 2015 - September 2016

Front Office Team Leader, Holiday Inn New Delhi

International Airport, New Delhi, India

Designated as Employee of the year for 2016 at Holiday Inn New Delhi Int'l Airport.

Achieved the highest check-in, and loyalty recognition score and served as a top performer of the department for the year of 2016.

Dexterously carried out the highest enrollment in the year of 2016

Served as a Second top performer for the IHG Accelerate campaign in AMEA in July 2016 by registering 481 IHG Rewards Club members in this campaign.

Awarded as Winning Ways Champion for the month of July-2016 at Holiday Inn New Delhi Int'l Airport

January 2014 - August 2015

Front Office Team Leader, Hyatt Hotel, Amritsar, India

Joined the property as Front Office Associate in January 2014 and promoted as Team Leader in April 2015.

September 2011 - January 2014

Front Office Associate, Radisson Blu Taj East Gate Road, Agra, India

Accredited as “Employee of the Month” once in 2.3 years in Radisson Blu Taj East Gate Road Agra.

April 2009 - September 2009

Industrial Trainee, Jaypee Palace Hotel & Convention Centre, Agra, India

HOBBIES

Spending time with Pets.

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