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Clinical Pharmacist Customer Care

Location:
Hialeah, FL
Posted:
March 14, 2022

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Resume:

Hoang (Henry) Nguyen Phone: 1-213-***-****

***** ********** ** #*** *****:adqhbh@r.postjobfree.com

Pembroke Pines, FL 33025

OBJECTIVE: Obtain off-site Healthcare Leadership with Management and Clinical Operations Experience.

EDUCATION: Creighton University School of Medicine and Management, NE

Fellowship in Executive Healthcare Management (December 2020)

California Board of Pharmacy

Advanced Clinical Pharmacist Practice (December 2017)

American Pharmacist Association (APhA) Delivering Medication Therapy Management (MTM) Recognition

Temple University School of Pharmacy, Philadelphia, PA

Bachelor of Science in Pharmacy (May 2000)

Clinical Course Completed:

*Neuro Pharmacology I &II *Systemic Pharmacology/Therapeutic I&II

*Endocrine Pharmacology *Basic Anesthesia and Recovery

*Drug Discovery/Devept *Advanced Physiology/Biochemistry

*Antibiotics Clinical App *General and Elective Surgery Clerkship *Pediatrics Clerkship *Clinical &Ana Patho

*Hematol/Oncology *Nephrology*Psychiatry

*Pharmacy Management in Retail/Hospital

HONORS: American Pharmaceutical Association

American Physician Association

SPECIALTIES: Big-Picture, Strategic Leadership; Start-Up & Turnaround Leadership; Business Acumen; Cost Reduction & Avoidance; Health & Wellness Industry Knowledge; P&L/Budgeting; Process Improvement; Quality Assurance Standards; strategic Planning; Hospital Laws & Regulations; Talent Development.

LICENSE: Pharmacist License in California (License#53354)

Advanced Clinical Pharmacist Practice (APH#10527)

EXPERIENCE: Tennyson Therapeutic Pharmaceutical, Global Wide, Switzerland

Position: Chief Scientific Officer (CSO) (2019-now)

Duties: Oversaw all pharmaceutical manufacturing, clinical operations across internationally with the headquarter in Switzerland, and local office at Tampa, Florida, with $40M in average annual sales. Supervised team of 55 scientist with 200 hourly team members and ensure full compliance with international and state regulations. Oversaw all inventory, managing loss prevention, risk control, pricing, and quality assurance procedures. Monitored projected sales and budgets, evaluating profitability.

*Oversaw the manufacturing and lab protocols, times lines and costs to build sites to scale in South-East Asia countries.

*Oversaw and in-charged of all the distribution/license models to target current legal markets to generate revenue as well as test our formulations.

Developed and implemented direct manufacturing strategies as well as clinical quality process. Ensured continuous quality improvement in patient care and clinical services through instruction on best practices. Among my accomplishments:

*Met and exceed all financial goals for sales, profits.

*Developed and mentored multiple scientists,

*Provide expertise, resources, and support to scientist and clinician and field leadership regarding Standard Operating Procedures (SOPs), regulatory compliance, clinical services, and financial performance.

Nova Southeastern University, College of Osteopathic Medicine

Davies, Florida

Position: Assistant Professor of Business of Medicine (2019-Now)

Assistant Professor of Physiology and Pharmacology

Duties: Prepare and deliver lectures for first and 2nd year medical students. Prepare medical students for both COMLEX and USMLE part 1 and 2.

Rite Aid Pharmacy, Angels Camp, California

Position: Director of Pharmacy Operation (2017-2019)

Duties: Background in overseeing multiple locations, a staff of over 350, and core performance goals. My track record of success includes increasing sales and profits, developing top-performing staff, expanding services, and leading turnarounds.

Operations & Staff Management

Have full P&L experience in directing the entire market operations, from HR and talent development to quality assurance and regulatory compliance. I am accustomed to handling complex sets of duties.

Patient/Customer Care

I prioritize patient/customer care as the #1 area of focus in every position and organization. I instill the importance of customer care in all staff members and establish quality as the prime basis for all key decisions.

Creative Solutions

Thrive on transforming complex situations into opportunities for improved efficiency and profitability. I have success in advanced problem-solving including turnaround for under-performing location.

Collaborative Environments

Highly skilled in working with physicians, pharmacists, and other healthcare professionals to achieve mutually beneficial objectives. I build trusting relationships within surrounding communities.

NORWEIGAN Hospital Medical Center, Chicago, Illinois

Position: Clinical Pharmacist/Assistant Professor of Pharmacy Practice (2008-2017)

Duties: Responsibilities include dispensing drugs and intravenous solution. Involment in unit dose, IV admixture, TPN, heparin, warfarin, lovonox, antibiotics dosing per pharmacy protocol. Also dispensing meds for pediatric patients, OB patients, ICU patients, sub acute patients. Daily pharmacy drug intervention includes Adverse Drug Reactions, medication error reports. Effective communicate with all healthcare professionals. Filling orders off of the patient’s chart. Maintain patient/resident database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication. Makes recommendations for therapy changes to the physician and facility staff as appropriate. Teach residents, fellows, medical and pharmacy students on pharmacy practice.

Rite Aid Pharmacy, Bakersfield, California

Position: Pharmacy Manager (2002-2008)

Duties: Manage Clinical Care Services for 10+ Rite Aid Pharmacies. Support, teach, and train staff over 40 including pharmacy managers, staff pharmacists, and support personnel, and performance goals. Provide patient care services to meet the needs of patients and the local community including, but not limited to, medication therapy management (MTM), chronic condition management, immunization, medication administration, and biometric screening. Identify and prep CMR opportunities for all assigned pharmacy locations to assist with execution of the service at store level. Partner and collaborate with the Division Pharmacy Manager (DPM), and Patient Care Services Manager to ensure continuous ongoing training and support in improving quality improvement in patient care and clinical services.

California Department of Health Services, Los Angeles, California

Position: Clinical Formulary/Prior Authorization Pharmacist (2000-2002)

Duties: Maintenance and update the trust formulary. Involved at every stage of formulary development, from conception to publication and distribution. Reviewed above 28% of expected cases per hour for specialty and standard drugs of multiple therapeutic areas for Commercial and Medicaid cases while maintaining an accuracy rating above 98%. Consulted cross-functionally with healthcare providers and clinical staff members to interpret and gather clinical information ensuring accurate information. Coordinated with other team members such as pharmacy technicians, pharmacist, and customer support representatives to ensure prior authorization requests were reviewed within expected times and accuracy. Conducted clinical literature searches through DRUGDEX, AHFS DI, and NCCN among other medical data sources to support coverage determination. Reviewed prescription drug cases to support safe, efficacious, and cost-effective drug use. Reviewed cases with guidelines for prior authorization, step therapy, non-formulary, off-label, and high cost/claim dollar.

Hard-Working, Self-Motivated, US Citizen, Responsible, and Willing to learn



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