Active Directory Services Corp

KENNETH E. MENDOZA

Yorba Linda, CA *****

E-mail: *******.********@*****.***

Summary of Qualifications

For 13 years my passion has always been “bring people and technologies together” and direction!

10 years providing solutions which initially was hardware solutions and have blended my abilities to deliver computer and servers hardware and operating systems imaging, deployment, and data migration on physical servers using remote and onsite methods.

7 years experienced working with the following Microsoft Operating Systems: Windows 10, Windows Server 2019, Server 2008R2, 2012/R2, and 2016/DC physical and virtual servers.

Other abilities and tasks utilized: Azure Connect, Azure Active Directory, MS/InTune, MS/Exchange Online for Office365 Outlook Tenants and recently Microsoft365 account migration, setup, provisioning, and management for Outlook mailboxes.

Mobile Device Management Platform to administer iPhone & Android Smart Phones I used

Meraki/Mobile Device Manager, MS/SCCM2016, MobileIron, and Sys-Aide. I have recently added more skills covering: Deployment & Migration of MacOS-X El Capitan, Mojave, and Catalina and administered using Jamf, Apple Business, and Apple OS X Server. and Catalina,

SFTP file share, Home Worker Apple VPN. I am not as strong administering Linux OS distros

but can handle deploying and configuring Ubuntu 14.4, and CentOS.

With so many companies adopting Cloud Security I too have grown in this area and tested & validating data, and uploaded data to Banking customer’s Cloud container hosting their application environment on Amazon EC2, AWS Bean Stalking, MySQL. Customers also needed Networking skills where I provide the necessary skills to install, configure pre-ordered switches & routers from Cisco Meraki, Cradle-Point, VeloCloud SD-WAN, Cisco SonicWall, and Fortinet Fortigate at local Banking Institution such as Chase Bank deploying replacement servers, upgrade aging storage chassis, and other tasks assignments to me per buyer’s instructions.

Accomplishments & Successes:

Northrop Grumman Corporation

PC Network Support Specialist

Dec 2020 to Present

Hired during the Covid pandemic as an essential worker providing IT Services for the Aerospace sector, Space sector, and corporate sector workers.

• Windows 10 Deployment and Imaging

• Application Support

• Data Migration, Transfer, and Recovery

• Asset Management & Provisioning vFire

• Support Ticketing utilizing ServiceNow

• SCCM/2019 Asset Management & Remote Monitoring and Remote Connection

• Active Directory Domain Users and Computer Administration

IT Administrator/Reliability & Infrastructure & Project Administrator

Fisher Printing Inc.

Orange, CA

Mar 2019 to Oct 2019 (Oct 2019 to Present working independently)

• Mac MacOS-X OS’s Catalina, Mojave, High Sierra, Hardware, Network: IPv4, DHCP, and DNS Windows 10 1909

• Barracuda Mail Gateway server Administration, Migration to Essentials, SSL Certificate Installations

• Windows Server 2016 Std, Active Directory Domain Services, Windows Server 2016 based App-Server, Windows

• IT Security SonicWall Security Firewall, Barracuda Cloud Essentials Mail Gateway, Windows Server 2008, 2012, 2016 Server Administration & Registrar Mgmt., Production’s PressApp Webserver, Windows Security Patching

• Apple Server Array troubleshooting High Sierra, and Managed (1) Promise Pegasus 16TB R6 RAID File Server

• Network Operations, TCP/IP, Cisco 2951 Managed Switches, SonicWall NSA3600 Firewall & Router

• Apple AFP, Windows SMB, FTP file transfer and sharing protocol, Apple Mail and Outlook 2016/2019 Mail Group

Network Operations Engineer

Residential Design Services

Anaheim, CA

Oct 2018 to Nov 2018

• Custom Configured (4) SuperMicro Blade Servers with RAID50 for their Mesa Arizona location with 8 x 24TB Sat 3.0 drives and Windows 2016 DC, Server Manager Roles & Features, Windows security updates and patching tasks, Group Policy per Profile Manager, and install Multi Domain SSL wild card certificates.

• Managed daily their cloud-based application software OneDrive for Business, SysAid, TrendMicro, Azure AD, Exchange Online for their hybrid-cloud environment.

• Microsoft Azure AD handled the SSO and 2Factor Authentication and Active Directory Domain Services as the identity management foundation.

• Azure VMs on Windows 10 were utilized but my part only covered a small task of restarting a virtual machine.

• Provided weekly Office 365 support for Windows 7 dell 7250 laptops, solved Active Sync issues with Outlook 2016

• Windows 10 Deployment using Smart-Deploy (not SCCM) to imaged PC’s and servers.

• Troubleshoot Network connectivity on TCP/IP setting for HP and SuperMicro Servers, Laptop, Desktops, and WiFi

• Network cable management, cable termination, patch panel cabling replacement

Windows IT Systems Administrator, Hosted Application Support

Golden State Foods

Irvine, CA

Jan 2018 to Sept 2018

• Exchange 2010 On-premise to Office365 Migration. E-mail Post support and utilized PowerShell for Exchange to automate the process and migrate, restore and delete a Mailbox.

• Utilized ServiceNow to created RITM’s/INC’s, Assign Support Tickets

• Provided Helpdesk Services internally and external end users from Starbucks, Chick-Filet, Chipotle, Wendy’s, Del Taco

• IT System Administrator and IT Project Reliability serving as internal and external “point of contact” for several departments. project installations at. Assigned as Quality Custom Distribution’s QCD-Fontana a new location I managed to assure hardware deployed stability as well as working with teams to completion.

• Resolve common Office365 for OKTA “MFA” multifactor-authentication to the intranet and or Outlook client.

• Windows 7 or Windows 10 deployment and imaging as well as Autopilot setup to automate MDM for their new and existing Lenovo T460s/T450/T440/T430 laptops and OptiPlex 980, and Lenovo M710q mini.

• Manage Multi Domain 1500 Active Directory Users and Computers accounts, new user created, security group moves, account access termination, distribution group adds, alias accounts, account unlocks & password retention policy

• Resolve Cloud hosted applications issues with: ServiceNow, Cisco WebEx, UltiPro-HCM, Microsoft SharePoint, Microsoft Power-BI, Cisco Jabber 9.3.1 IM and Desktop Agent.

• Other applications supported based on AS400 JD-Edwards 9.1/9.3, Lawson, Prism, and Power Warehouse.

• Remote support tools via: Radmin3 Viewer, MS/Remote-Desktop-Connection, TeamViewer for network operations requiring TCP/IP support, Cisco WAP, and Cisco 2951 Switch and Router hardware.

• Outlook2016 for iPhone, Outlook for Samsung Android, Outlook for Samsung Note8 setup and configuration

Corporate IT Systems Administrator

First American Insurance

Santa Ana, CA

Dec 2017 to Jan 2018

• Duties consisted of coordinated with server owners, application owners, product vendors and product vendors to schedule HP and Dell Service Tech Maintenance Visits. Following ITIL process and procedures, utilize SaaS ServiceNow for ticketing, customer orders and change management updates for server activities in the CMDB. Other ServiceNow related task included heavy data entry of SREQ, INC, RITMS, and CMDB case numbers as well.

• Working knowledge of TCP/IP was required as well their subnetting.

• Primarily remotely accessing Jump-Drives and for HP ProLiant ML380 Gen 9 blade servers, Dell EMC2 VMX “All-Flash” servers, and Pure Storage Servers and scheduling Dell Maintenance Technician Directory for maintenance.

• As a Liaison to the Server Owner and Application Owner I provided information needed remotely and server health via “iLO” for hundreds of servers. SolarWinds was used to obtain server information from physical and virtual servers based in our Data Center requiring repairs, maintenance, and or configuration management to be applied performed on the life cycle of aging ProLiant Blade BL460c chassis some running VMware, Windows Server, MS/IIS web services.

• ServiceNow Technician Pre-Scheduling as well as Server Owner/Server Owner coordinated efforts for shutdown for Dell UCS Servers running critical services on VMX and VNX servers.

• Worked on short listing a group of (33) in the data center to be decommissioned somehow were in the system reactivated without out proper permission, not updated ServiceNow.

• Accessed multiple Azure VMs running Server 2012R2 or 2008R2 OS, monitor servers via SolarWinds “Orion”.

Network Operations Analyst

Residential Design Services

Anaheim, CA

Oct 2017 to Nov 2017

• Worked and resolve issues in a Windows 10 and Windows 7 environment.

• Handled and troubleshot application such as OneDrive, Skype, and Outlook software as well as built servers for their hybrid-cloud environment

• Active Directory Federated Service for single sign-on.

• Monitor and Restart Azure VMs for Windows 7 and Windows 10.

• Built & Configured (3) Dell PowerEdge r710’s and (3) Supermicro server chassis with 12 4TB drives in a RAID50 configuration received Windows Server Data Center edition

• Provided Support for Office 365 on Windows 7 clients, Outlook Active Sync troubleshoot mail sync issues.

• iPhone and Samsung S10 Mobile Device Deployment for 45 Cell Phones

• Deployed & Deployed Windows 10 Images on Dell 7250 laptops as part of Corporate’s Window 10 Rollout.

• Hands-on experience using Smart-Deploy (an Open-Source alternative to SCCM) delivered images to client PC’s.

Windows 7 Migration Engineer, AWS Application UAT

ALLY Financial (formerly GMAC)

Aliso Viejo, CA

April 2017 to May 2017

Prepped & Prepared a User Acceptance Environment so User and Staff could Test Logon Access for 1500 Users. URL access testing, for 1500 end users. Tested Docker and S3 AWS Containers, Tested Along with Developers Team their Elastic Beanstalk web applications hosted on Apache servers. Tested MySQL Authentication SSO Databases.

• G-Suite Administration, permissions elevated, device provisioning, and access control.

• Setup (4) dedicated Dell 7040 desktops to run their URL validate, hosted application access.

• Applications tested: “Clear-Lane”, “Blue Harbor”, “8x8” some built on AWS Elastic Beanstalk, updating revision to GitHub. Managed Google Cloud “G-Suite” (G-Suite-Google’s Cloud Access Platform) from the Admin Console, provide mobile device management, allocate g-mail, google docs, google drive, permissions GPO, and access.

• Exchange 2013 for MacOS X Office 2013, Mac Outlook, and Office 2011 problem resolution support.

BitLocker Encryption Administrator/Windows OS Build Project Admin

Defense Contract Management Agency “DCMA”

Carson, CA

July 2016 to Dec 2016 (12/2016 to 4/2017 working independently)

Contracted to Lockheed Martin Army Division who owned the contract originally now contract owner is Leidos IT. Originally, I was their Encryption Specialist, but my role was shifted to do system administrator & L2 tasks responding to end users and supporting Government server operations with regards to migration and PowerShell scripts modifications on Dell laptops. Utilized external secure boot “eDrive” to carry out the MDT2013 Windows 10 testing, migration deployment.

• BitLocker, Secure-Boot, Device Guard, TPM configuration management in a Secure Host Based secure Windows distributed data processing environment using DISA/Government IT Agency image.

• Active Directory Services and Remote Desktops services was most of my duties since we were understaffed.

• PowerShell script testing to automate Windows 10 to include 3 partition, auto-domain joins, and move clients to the MBAM Windows 10 deployment OU.

• MDT Server configured Initially by our Sr. Designer, I prepped his working image on MDT2013 and used OSD Workbench and used MS/Autopilot for automated deployment and some for use with Intune devices for in house Deployment Team to test, add OOBE reconfigured, customize task sequence process in OSD Workbench

• Briefly exposure troubleshooting VM’s, Start/Stop, Snapshot recovery steps using vSphere, vCenter- Administration-Console, and monitoring Windows 7 virtual machines

• Participated as Guest Speaker at the DCMA Colleague talking about USMT 2017 uses at the DCMA “IT Symposium 2016” in Sterling, VA on Aug 2016

Information Systems Support Specialist

Space Exploration Technologies (SpaceX)

Hawthorne, CA

Sept 2015 to Nov 2015 (11/2015 to 7/2016 workman’s comp disability)

As a Subcontracted I covered a variety of task duties even though I was put on this assignment by accident.

• Windows 10, Windows 8, Windows Server, SQL Server, Ubuntu, MacOS Tier I/II support for Dell Notebooks, Tablets, Workstations, Desktops, in a production environment that used iOS Phones, Tablets, and Scanners.

• Engineering and Corporate custom hardware builds to improve Desktops, Laptops, and Servers performance

• Mobile Device Management for Apple: iPad mini, iPhone5, iPhone scanners. Other mobile devices: HP EliteBook 9470 Folio Notebook, Z820/620/420 workstations used by Structural Engineers, Project Managers.

• Deployed Operating Systems: Windows: 8.1, Windows 10, Server OS’: Ubuntu/CentOS, and MAC OS X.

• Deploying 30% of my time iPhones, iPads, iMacs, MacBook Pro computers running OS X

• Managed BitLocker encryption keys on clients, encryption keys retrieval, lockouts, and TPM configuration

• Utilized Microsoft Azure to manage and create virtual machine servers based on Engineering requirements.

• Active Directory Domain Services, domain join, modify/update OU and Object, Elevate privileges, GPO’s

Enterprise PC Support II Specialist

Northrop Grumman Corporation

Redondo Beach, CA

Feb 2014 to Aug 2015

A contractor from Acro Services Corp. assignments to Northrop Space Park worked from Altiris 6.0 Tickets.

• Symantec Endpoint Encryption support, Sophos SSL Security certificate resolution, rogue device blocking.

• Imaging 750 computers with my team using Altiris 6 as the OS deployment and application push platform.

• MS/SCCM2012 was rolled out 6 months later enabling ESS Team to migrate another 750 Windows 7, also deploying using MDT2013 external drive method, In-Place migrations via PXE Boot network migrations.

• Active Directory Domain Services and account lock outs, password resets, application not able to authenticate user login, and moving a computer into the right “OU” in Active Directory, and modification to AD objects attributes. Another large part of my day was walking to user’s location or desk.

• Application configuration management, licensing, SCCMA software store, CM Logs, and Advertisement for MATLAB, AutoCAD, Nastran, CAPE, NX 3D, Teamcenter, Oracle, SolidWorks, SAP Business Warehouse, Citrix Receiver

MS/Exchange Migration Engineer

Toshiba American Medical Systems

Tustin, CA

Sep 2013 to Oct 2013 (10/2013 to 2/2014 working independently)

Exchange Migration Engineer migrating 1,487 users from Lotus Notes 8.3.1 to Office365.

• Migrated On-Promise Exchange Server 2010 to Office365 and provisioned Mailboxes on (2) HP ProLiant DL360e Blade Servers.

• Utilized Dell/Quest (QMM) Quest Migration Manager and, Dell/Quest (QCM) Quest Co-Existence

• Active Directory verifying user object in Active Directory, IBM Encryption Endpoint Security

• Utilizing the .csv spreadsheet method imported End Users from AD to migrate from Lotus to O365 Exchange.

• Utilized Azure Active Directory to manage End Users migrated into Exchange Management Console setup SSO.

• Identity Management and Security of EU’s credentials after migration

• Exchange Management Console was used to troubleshoot mailboxes and what not.

• Cisco Meraki mobile deployment tasks included security and wipe and recovery testing for iPhones, Windows phone, and Android phones and Tablets.

Windows 7 Migration/Imaging/Deployment Specialist

Disneyland

Anaheim, CA.

July 2013 to Aug 2013

Deployment and Migrated Windows 7, managing a few switches and routers network connectivity throughout this theme park for vendors providing smooth access to Citrix Receiver Applications within California's largest theme park Disneyland located in Anaheim, CA working with Xerox IT and CNS Service.

• Ran Windows In-Place Migrations to migrated Windows XP to Windows 7 and used USMT to migrate profiles, as well post computer configuring as needed.

• HP and Dell Windows Deployment method used MDT2010 ZTI process utilizing an external SSD drive.

• MobileIron and Intune mobile device management and troubleshot iPhone and Android mobile phone

• Windows Server 2012 and Active Directory permissions unlock and elevations.

• Outlook 2010 mail SMTP/POP/IMAP configuration issues.

• Corrected network connectivity to SAP Business Warehouse.

• Deploy and configure VM’s some departments were Azure based, but a larger amount were Citrix XenApp and Receiver based VM environments for Windows 7. Corrected configuration on Vendor’s Client accessing their products and time sheet Azure and other times it was wireless connectivity issues.

Hardware & Software Contractor – Server Storage, Network Appliances, and Computers Break-Fix

Barrister Global Services Network

Hammond, LA

(All worked done in California):

Clients: The Paper Company, Hertz LAX, HP, University California State Santa Barbara/DMV, California Highway Patrol, EDD, Metropolitan Life Insurance, and QBE

Hammond, LA.

April 2013 to June 2013

Traveling IT Break-Fix Managed Services, and PC/Network Server Software and Hardware Management

Worked as a Managed Service Field Engineer as an independent (travel locally) drove my own vehicle to customer’s onsite service provider introductions and meetings primarily in the Southern California area

• Provided onsite IT professional services for high-end customers needing: PC, Laptop, Server, and Printer Break-Fix, hardware replacement, general error codes solutions, OS patching, and complicated firmware upgrades over the network.

• Deploy Dell Power-Edge 2950 blade servers, update server role, added servers to existing Forrest, added Roles & Features, assign Security Groups, install the corporate Group Policy to Server Manager.

• Deployed: 1) HP ProLiant blade servers, 2) HP ProLiant standalone servers

Windows 7 Migration Lead, Office365 Onboarding

Experian

Irvine, CA

Jan 2013 to Mar 2013

Windows 7 Migration Lead for Dell Corp. at Experian Costa Mesa along with 30 migration contractors. As part of a group effort migrate 1,750+ computers from Windows XP to Windows 7.

• Imaged Dell computers using SCCM/2017, Dell Optimized Tools, Symantec Orchestrator, and USMT.

• SCCM/2007 successfully performed in an “In-Place” upgrade of Windows 7 via Western Digital 1TB external drive, and custom configured with MDT/2010 and USMT to use a portable device to execute imaging and migrations using the ZTI zero touch plan.

• User data profile migration was a challenge and time consuming due to volumes of sensitive data to be moved without a network did take time but successful.

• Symantec Orchestrator provided an extra level of security and authentication worked 99% of the time and other times we needed to troubleshoot.

• Pilot Program End Users were onboarded by me which I coordinated a feasible schedule with them to be sure they were ready to upgrade to Office 2010.

• Experian end user also needed Post Exchange support and even some mailbox creation duties unfinished I resolved through going into the Exchange Admin Console and getting this done.

Windows 7 Imaging and Migration Specialist

Bio-Rad Laboratories

Irvine, CA

Oct 2012 to Dec 2012

Responsible included in-place migrations of 350+ Dell Latitude laptops and Desktops as part of a Corporate “Refresh” project. Working with 2 other contractors upgraded every machine with Windows 7

Deployment lasted only 7 weeks. Customer was an 100% DELL shop with: 745s, 755s, 960s, 980s, and 990's.

• SCCM/2007 trained on their imaging by customer, pushed applications, remote desktop support.

• Utilized 1/TB Western Digital external drives to deploy the operating system on each computer.

• SCCM/2007 Task-Sequence to accommodate customer schedule and client data backup.

was smooth but too longer so split the team up to save times and focused on Face-to-Face Support.

• Upgraded computer from Office 2007 Pro Plus to Office Pro 2010 and license recapture.

Desktop Support L1/L2, Windows 7 Migration Specialist

The Capital Group

Irvine, CA

Sept 2012 to Sep 2012

• Responsible for migrating 1,200 EU’s Lenovo laptops from Windows XP to Windows 7 Enterprise as part of a large I.T. project team performing: OS imaging, user data migrations, and software packaging utilizing Altiris 6.0 and MIST which I pushed remotely and onsite end user software applications using Advertisement method deployment, hardware break-fix for Lenovo’s “T” laptops, and HP 7000 desktops.

• Other duties included deploying and troubleshoot Operating System images which included Lotus Notes 8.5.3 having Domino Certificates issues and occasionally resolve Lotus/Sametime IM application bugs. I utilized Altiris 6.0 pushed applications & operating system In-Place deployments

• Provided support for: Executives, Managers, Sales Staff, Contractors, and Programmers who frequently visited and used our conference rooms. Workload occasionally shifted to doing Network tasks assigning static IP Addresses, subnet, and gateway, provided basic Active Directory support consisting of user account unlocks, permissions elevated, domain and DNS changes to security groups.

• Mist 6.0 was used exclusively as the Enterprise hardware asset inventory, tracking, and provisioning.

Robert Half - IT Services Division – Campus IT Projects Administrator, MAC Support, VMWare ESXi 5.1 Server VM Support

Chadwick Schools

Los Angeles, CA

Feb 2012 to Aug 2012

Clients Assigned

• 1.Chadwick’s Schools, I researched and evaluated IT products and Services for the school requiring me to setup meetings with vendors to get the real benefits or a ROI strategy that won’t impact their budget.

• Virtual Server management of VMware vSphere on ESXi 5.1 hosts on HP Integrity RX 2660 blade servers as well as (7) Gobo NAS drives at Chadwick.

• Chadwick schools was a 100% MAC environment I utilized “JAMF” or MobileIron to administer their campus MacBook Pro laptops, iPhones 4.0, iPads, and a few HP Notebooks. MDM Management using JAMF was a breeze while MobileIron was on its way out. Other accomplishment: Upgraded to new (9) Canon Business Class Enterprise printers.

• 2.Peoples Bank and QBE Financial performed migrations of Windows XP to Windows 7 Enterprise working on various Dell models: Optiplex780, 760, 210, 510 desktops, HP laptop, and Lenovo laptops. At Peoples Bank I performed network configuration for Cisco 2950 Catalyst switches, 2911 routers, and Cisco PXE 1500 series firewalls while serving as a Temp-IT-Manager. I gained real world experience as mentioned but also worked their Microsoft security platform MS/Forefront, and Symantec End- Point Encryption

• 3.Hispanic Society of Engineers. Duties included migrating SBS2003/Exchange to SMB2010/Exchange 2010.

• 4.CMIT I migrated Windows Small Business Server 2003/R2 to SBS R2/2011 Standard edition and migrated SBS/Exchange 20003 to SBS/Exchange2010.

Windows 7 Deployment & Configuration Break-Fix Specialist

Barrister Global Services Network/Social Security Administration

Los Angeles, CA

Sept 2011 to Dec 2011

• Primary focus local business HP Pos Computer Break-Fix or Maintenance calls, swap-out failing internal components.

• Secondary focus: Provide technical maintenance for: failed Dell PowerEdge 2950 SCCI, SAS or SATA drives, motherboard replacements, CPU Fan swap-outs.

• Disaster Recovery Backup Unit replace of Dell Power-Vault 114T tape drives with internal errors.

• Co-ordinated with Corporate I.T. Support or External MSP and Regional MIS/Managers.

Cellular Provider Store/Inventory & Stock Auditing

Field Nation LLC/T-Mobile

Mission Viejo, CA

Dec 2010 to Aug 2011

Traveled to multiple Orange County locations to document, photograph and upload reports to T-Mobile Corporate tracking each store’s inventory & display promo of products for Holiday sales or promotions.

• Performed detailed reports and updated T-Mobile Corporate's store product inventory and its availability, and if the required display signage was used. Provide accurate documentation of "stock-on -hand", orders, and display compliance. Provide any positive or negative points against store keeping a low profile to not impact store customers or Manager. Photograph storefront condition and details.

Windows 7 Deployment & Server & PC Configuration Specialist

Barrister Global Services Network/Ricoh, United Postal Service

Irvine, CA

May 2010 to Nov 2010

As a Field Contractor for Barrister Global I was a West Coast Region/IT Contractor Resources who supported high end customers and businesses. Provided supported a variety of machines needing immediate attention.

• Break-Fix Services HP ProLiant and HP Integrity Servers and IBM X series and iSeries servers.

• Performed advanced motherboard replacements, printer firmware updates, break-fix for: HP, Dell, Canon.

Dell Laptop Maintenance Specialist

Unisys Corporation

Costa Mesa, CA

Jan 2011 to Apr 2011

• Dell hardware software troubleshooting, BIOS reconfiguration for Dell Business laptop

• Replace broken LCD Screens

• Windows OS Imaging

• Hardware installation and configuration

• Hard-drive failure, and RAID configuration

Windows 7 Deployment & Configuration Break-Fix Specialist

Barrister Global Services

J.P. Morgan, CHP, USD, First Republic Bank

Santa Ana, CA

Sept 2009 to Dec 2010

Independent Contractor specializing in Windows 7 Client/Windows Server hardware & software, configuration management, and migration & imaging services. Covering Southern California.

• Primary focus: desktops, workstations, notebooks, and printer field service.

• Secondary focus: providing onsite hardware installations for: HP ProLiant DL350, Dell Power Edge 2950 servers. Migrated 200e to Small Business Server 2010, Deployed OS’s: Windows Server 2008 R2 or SQL Server 2008. Added new storage servers to an Existing Domain or Forest, build server chassis with provided parts, setup server cages, mount data center servers rack, install switches & routers.

• Provided expert level electronic component testing, installations, and custom integration & configuration of system-boards, hard-drives, NIC cards, AMD/INTEL/CELERON processors, heat-sinks, external hard-drives, optical drives. I/O: keyboards, mouse, Monitors. As one of their more experienced II/III Field Engineer

• Network “Cut-Over” for Cisco 2800, Catalyst 2950 catalyst, Cisco 1600 and occasional consumer grade

Net- Gear, and D-Link routers.

• Deep dive hardware repairs for HP, Dell, Lexmark, Canon, Xerox, Konica MFP Printers, and Plotters.

Technical Support II/Phone Support

Western Digital Corporation

Lake Forest, CA

Jun 2009 to Aug 2009

Handling approx. 75 inbound calls per day and respond to online customer orders.

• SATA/EIDE/SSD hard-drive setup, configuration, and installations help

• BIOS and Jumper Setting, NAS setup for Barracuda, Caviar Blue, and Scorpio SATA2 drives.

• RAID Hard Drives configuration setup, formatting and partitioning

• Managed Online E-mail Orders, Phone RMA questions, answer voicemail Support complaints.

Networks & Server Service Provider

Oasis IT Biz

Huntington Beach, Ca

Feb 2009 to Oct 2019

(Freelance Solo IT Work)

• Hard drive failure data recovery for internal and external drives

• Windows 7, Window 10, and MacOS reinstallation

• E-Mail iOS configuration, Apple ID password troubleshoot and recovery

• Network “Cut-Overs”, Cat5e/Cat6e Ethernet Extension, Commercial Router Upgrade, Modem Troubleshooting on Net-Gear, Arris, Ubiquity UAP-AC-HD-US Wave2, Linksys, Mesh Networks, SD-Wan, Meraki MR33-HW, TP-Link Range Extenders, for Internet Providers Spectrum, Verizon, and AT&T

• Retail POS Office Manager Server, Verifone M400 Pin-Pad installation & configuration, hardware refresh, Video Wall & Media Player

• CCTV Camera installs, DVR deployment, 42” monitors and media play swap

• Mac Support for Consumer Laptops and iPhones

Education Summary:

• Currently Pursuing my Security+ Certifications (Oct 2021)

• Dell TechDirect – Self Dispatch Client Course 2019 Edition

• HP Servicing Desktop, Workstation, and Notebooks for Depot Technicians (Feb 2021)

• 1999 - 2001 Golden West College – Huntington Beach, CA

2 years college

• 1998 - 1999 Computer Learning Center - Anaheim, CA

(Mainframe OPS Certificate) AS400, DB2, CICS, COBOL

• 1975 - 1978 North High School – Torrance, CA

High School Equivalency - GED

Additional Experience Info:

• Five (5) years of experience maintaining & supporting enterprise hardware, Microsoft Windows (2008/ 2012/ 2016/ Win7/Win10), including Linux Ubuntu, applications, and end-user computing.

• Remote & Onsite Site Reliability, HQ/IT Operations Infrastructure Task Resolution, ServiceNow, Operating Systems Troubleshooter and Optimize, Outlook2016/Google G-mail provision mailbox.

• Active Directory Domain Services, Multi Domains, Active-Sync, Azure AD, and OKTA SSO

• Network Meraki MX6W, HP ProCurve 2610 PoE, Cradle Point CBA850 WAP, Fortinet/FottiFGate-60D, and SonicWall TZ 200 configuration

• Data center room server farm hardware break-fix and swap-outs as well as server operating systems. Windows Server 2016DC/2012R2/2008R2, VMware vSphere, ESXi 5.1 for Dell EC2 VMX Data Domain Server, Cisco UCS B200-M5 Blades, Dell R7200 Blade, HP ProLiant BL460c Gen8, Dell T330HP, Dell PowerEdge 2950, HP Integrity RX 2660, IBM iSeries, Linux: Ubuntu 14, CentOS

• Cloud Management of Amazon Web Services modifications to Beanstalk in an S2 container environment of hosted

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