Customer Service Store Manager

LUIS DANIEL SANTANA

* ******** *****

Kissimmee, Fl 34758

Cell 407-***-**** **************@*****.***

Dynamic, motivated professional with over 10 years of experience in administrative and operational areas. Ability to work with the public with exceptional customer service.

Leadership* Operational Support * Training/Mentoring* Customer Service *Reporting

Team Management* Tracking * Policy and Procedure

Professional Experience

Westgate Resorts July 2021- Present

Building Maintenance Engineering

-Perform engineering projects and preventive maintenance in units, common area and grounds.

-Communicates proactively regarding maintenance issues, processes and resolutions.

-Perform routine inspections on buildings, common areas and mechanical common arears and safety, integrity and quality leadership.

-General knowledge and experience in maintenance and trouble shooting of mechanical equipment relevant to business nature like pool equipment, elevators, pumps, water heaters among others.

-Basic knowledge of copiers, printers and computers.

-Able to work independently and with minimal to no supervision or support.

Wal- mart May 2017-November 2019

Department Manager

-Responsible for the day to day activity within the dairy and frozen department.

-Responsible for inventory, ordering and overseeing employee schedules.

-Responsible for the store displays: changing out and updating displays with the entire store.

-Reporting directly to the store manager.

Lilly’s Pharmaceutical December 2011-May 2017

Warehouse Shift Manager

-Responsible for overseeing daily activities, production and quality control department.

-Responsible for setting up equipment with employees on the production line.

-Managed the shipping activity.

-Responsible for input and output of all inventory.

Education

General Studies

Escuela Intermedia Blanca Malaret

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