HILDA T NKEPAH

PSM, CSM, PMP

adq33r@r.postjobfree.com

571-***-****

Houston, TX

METHODOLOGIES, FRAMEWORKS & TOOLS

●Agile Methodology

●Agile Advocator (Scrum, SAFe, Kanban XP)

●Servant Leader

●Facilitator

●Mobile/Web development

●Risk Management

●Coaching

●Problem solver

●Conflict Resolution

●Process Optimization

●Communication Software Development Lifecycle (SDLC)

●Microsoft Azure

●Critical Thinker

●Project Management Tools: Jira/Visual

●Studio/Confluence/Rally/Azure Devops/TFS

●E-commerce

EDUCATION/ CERTIFICATIONS

-3 YEARS COLLEGE DEGREE PROGRAM IN PERFORMING ARTS CAMEROON

-PROFESSIONAL SCRUM MASTER

-CERTIFIED PROJECT MANAGER

-CERTIFIED RMS ADMINISTRATOR

PROFESSIONAL SUMMARY:

Experienced Scrum Master, Servant leader, and dedicated team player with 8 years plus of experience leading remote and co-located development teams in using Agile Methodologies to successfully deliver projects on time at the customer’s satisfaction. Lead agile transformations and adoption in domains such as healthcare, construction, insurance and web development. Built relationships with stakeholders, business owners, SME’s, and product managers to manage expectations and risk. Agile Advocate, Guide and serve teams that deliver technology solutions, through effective application of the Lean/Agile principles and frameworks including Scrum, Kanban Method and Scaled Agile Framework (SAFe). Skilled in supporting teams towards improving the Agile ways of working by ensuring cross term coordination, facilitate daily stand-up meetings, sprint planning, retrospective, sprint demo, PI Planning, Inspect and Adapt event, and ART sync ceremonies. Experienced in Large Scale Agile transformation efforts within multinational organizations. Knowledge and experience with widely successful Agile Application Development techniques: User Stories, Test Driven Development (TDD), Continuous Integration (CI), Continuous Deployment (CD), Pair programming, Automated Testing, and Agile Games. Deep background in coaching and developing self-organizing teams, influencing behavior change and establishing sustainability through cultural change. Conduct training for the Product Owner on format and need to write user stories, maintaining the product backlog. Proven ability to transfer knowledge and be conscious of current trends and technical advancements. Able to quickly establish collaborative partnerships with key stakeholders and team members to help them on their journey of adopting Agile by collaboration and exceptional influencing skills. Proficient in defining and measuring meaningful agile metrics to provide insights in these three dimensions including team health and maturity, delivery and performance, and business outcomes. Effective communication with strong leadership skills, excellent logic and problem-solving skills and a drive to make a difference. Expertise in Rally, JIRA, Confluence, Version One, and Clarity (PM tool).

Professional Work Experience

Reliant Health Care group

Houston, TX 03/2020 - present – Scrum/Project Manager

●Encourage Agile behaviors, reinforce practices, norms, ceremonies, and support the overall team performance and efficiency.

●Used Azure devops in a cloud migration project (ServiceNow)

●Used ServiceNow as a ticketing tool that processes and catalogs customer service requests.

●Used ServiceNow to raise requests that deal with incidents, changes, problems, and other services using servicenow.

●Used it to automate ITSM (IT service management)

●Lead agile teams through product framing and discovery, including defining business KPIs, product vision, and user story mapping.

●Understand the overall product roadmap as articulated by product owner and translate roadmap into team specific release planning and sprint planning.

●Facilitate communications between teams on the ART to share progress to ensure all teams involved in the ART are focused on successful delivery.

●Participate in Scrum of Scrum, ART sync ceremonies, to represent team’s progress, impediments, or any PI risks.

●Properly manage the backlog and aid the team in determining realistic commitments for product backlog items and iterations.

●Anticipate and resolve or escalate potential blockers, like resource constraints or skill gaps that prevent the team from doing its best work.

●Perform maturity assessments to baseline team performance and identify opportunities for improvement.

●Facilitate PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of Vision, Roadmap, and a healthy Product Backlog.

●Challenge and enable the team to continuously improve through intentional Lean and data driven Inspect and Adapt cycle.

●Provide ongoing trainings and coaching to equip team members with practices to enhance their Agile maturity.

●Be an active member of the Lean Agile Centre of Excellence (LACE).

ACCENTURE - SCRUM MASTER

DETROIT, MICH 10/2017 – 11/2019

●Planned and executed daily stand up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.

●Led two Scrum teams simultaneously towards Agile maturity.

●Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensuring consistent application of scrum methodologies across the enterprise.

●Supported the Development teams and Product Owners with product release schedule, maintained various metrics like team capacity, velocity chart, burnup and burn down charts.

●Established transparency and visibility to radiate information; ensured that the team's progress, obstacles and successes were highly visible to all stakeholders.

●Worked closely with teams to ensure that all team members followed quality standards set and agreed by teams, so that product met customer demands, company standards, and quality expectations.

●Participated in the Agile Coach community groups to share best practices and ways of working.

●Acted on behalf of the business owner or product owner to meet the needs of the Team and assure product delivery.

T. MOBILE Scrum Master

Houston, TX 09/2015 - 06/2017

●Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.

●Contributed to adoption of Agile by coaching teams with varied levels of agile skill or experience to learn and apply agile practices, events, artifacts, tools/techniques.

●Imposed the time-boxes and sorted out the impediments faced by the scrum development team.

●Managed complex Agile software development programs and projects to completion. Led the activities of multiple cross-functional scrum teams to complete IT projects which supported the larger digital business strategy and objectives.

●Developed Interim Reporting solution for Business in MS Access for Smart Simple Application.

●Assisted Product Owners in managing Product backlog, building feature roadmap, capacity allocation and prioritization.

●Ensured that teams are interacting with dependent stakeholders effectively.

●Collaborated with the Agile Center of Excellence to recommend, test, and establish practices and principles for scaling the teams.

HEB: scrum master

SAN ANTONIO 04/2014- 08/2015

●Encouraged Agile behaviors, reinforced practices, norms, ceremonies, and supported the overall team performance and efficiency.

●Created an environment whereby the team was motivated, self-organizing and self-sufficient.

●Coached Product Owners to develop, manage, and continuously groom the team’s product backlog.

●Worked with product owners to ensure scope is defined and documented and maintain the integrity of scope and product backlogs.

●Coordinated execution of development projects from initiation through release, utilizing SDLC methodologies and leveraging Agile/Scrum concepts.

●Worked with the engineering managers to identify cross-team dependencies and managed team tasks.

Contrack International Inc: Business Analyst

Shindand, Afghanistan 06/2011 - 12/2013

●Performed Feasibility Analysis and Risk Analysis on vendor/third party tools.

●Assisted in managing and organizing resources, tasks, budgets and deliverables so that the project was completed within the defined scope, quality, time and within cost constraints.

●Planned and monitored project progress and tracked them using RMS, VISIO and MS Project.

●Analyzed data from a wide variety of sources. Identified problems, perceptions, and potential trends; Drew conclusions and advised management on business policies and practices.

●Evaluated business processes that may cross multiple areas within the organization. Identified potential threats and issues and brought them to the attention of executive management.

KEY SUCCESS AREAS:

●Coaching Teams, Scrum Masters, Business Analysts, Managers & Executives on Agile values & principles to promote continuous improvement in practices & artifacts; helping in managing risks & dependencies; escalating & tracking impediments

●Championing cultural change and collaborating with other coaches on plans & techniques for accelerating & advancing the organization's transformation

●Imparted team training to write good user stories and prioritize the work based on business value; placed substantial efforts on team member role training & time-boxing and providing strong metrics for all players

●Expertise in providing reporting at the team and LOB level on team performance against Agile measurement

●Efficient organizer, motivator, team player & a decisive leader with the skills to motivate teams to excel & win

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