Systems Operator Loan Assistant

Julia A. Thomas

**** ********* **** ***. * *****

Knoxville, TN - Knox County

865-***-**** ~ **********@*****.***

EDUCATION B.A. Technical communications – University of Tennessee, Knoxville

August 2006 – December 2010

COURSEWORK Technical Communications – Dr. M. Keene

Writing for Publications – Dr. M. Keene

Technical Editing – Dr. R. Hirst

Rhetoric and Writing – Dr. L. Knox

Linguistics, British Literature I & II, Major Black Writers,

Romantic Poetry and Prose, Introduction to Computer Science, German,

Psychology, Philosophy, Race and Ethnicity, Earth Science,

Historical Geology, African/African American History, Classics,

Ancient History, Milton and Donne, Shakespeare, American Literature,

Intro to Poetry, Advanced Poetry/DreamWorks

WORK 21st Mortgage Corporation (2016-Nov 2021)

EXPERIENCE Direct Lending/Loan Assistant

Answer phone calls from prospective applicants seeking

a mortgage on a manufactured home. Submit Loan Estimates,

order appraisals, enter and submit applications and attach documents to

appropriate files.

Imaging Clerk/Receptionist

Scan documents and place in appropriate file insuring documents

correspond with information in computer system. Secure and protect

confidential data. Answer incoming calls and route to appropriate

individual or department. Process address changes and prepare

certified letters for mail.

Robert Half/Office Team (2013 – 2016)

Temporary Clerical Assistant/Receptionist

Perform clerical duties required by a variety of clients for short or long

periods of time. General office responsibilities, digital/paper filing,

answer differing phone systems. Must adapt and learn quickly.

Aramark (2011-2013)

Cashier/Barista

Expedited food and drink orders and processed payments.

Produced sandwiches and hot or cold beverages for customers.

Threshers’ Off License (2002 – 2004)

Assistant Manager/Cashier

Created weekly employee schedules

Assisted in setting up promotional merchandise

Received and allocated deliveries

United States Government/ Germany (1992 – 1995)

Food Service - Cashier, preparation, Salad Bar, expediter

Audio Club – Sales representative, Cashier

United States Air Force (1985 – 1989) TS/SCI

Aerospace Control and Warning Systems Operator

Surveyed aerospace sub sectors

Established and maintained intercontinental air to ground and

ground-to-ground encrypted data links between USAF squadrons,

and US Army and US Marine units. Wrote and submitted monthly

Secret and Top Secret reports for Wing Command. Trained enlisted

Airmen and Officers to proficiency in the Message Processing Center.

SKILLS Proficient with Microsoft Office 2007 and 2010

Proficient with Microsoft Excel

Provide customer service

Advised persons and students of non-English speaking background

Wrote and edited summary letter for publication

Assisted in editing doctoral dissertation work

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