FACILITIES AND SERVICE ENGINEER
Highly accomplished facilities and technology management professional with special expertise in maintenance, climate control, and HVAC operations. Consistent record of facilitating business operations through effective leadership, problem solving, and engineering skills. Experienced in repair, quality control, and product design. Adept at supervising projects and teams. Well-developed troubleshooting and communication abilities. Competent in Japanese and excels in culturally diverse environments, including utilizing knowledge of local regulations and customs and ability to translate crucial documents to provide bridge support.
AREAS OF EXPERTISE
CISCO Network Configuration
Commerical Food Service
Machining and Fabrication
Data Center Support
2014 - 2018
Lead Engineer, Providing on-site field service fabrication for hotels, resorts, restaurants, and company cafeterias including assembly, and repair of food service equipment for distributor of US and European equipment, including heat lamps, refrigeration cabinets (R12/134a), faucets, hot/cold tables, and other kitchen equipment. Serve as bridge between Japan and US/European companies for translation, installation and instructions for new equipment. Perform refrigeration repairs and component testing/replacement. Field Engineer 2008 -2012
Security Vendor/Integrator and PC Support for Vendor Support Companies, Tokyo, Japan Repaired card readers and printer dev ices, set up sales demonstrations for remote CCTV cameras, designed internal network using CISCO devices, assisted with OS upgrades, performed Windows Server configuration for CCTV integration, configured switches and decoders, and performed troubleshooting on APC UPS service and isntall procedures. Received specialized Data Center Server installation training. Performed Data Center Survey for Siemens Japan CARPIGIANI JAPAN, INC., Tokyo, Japan 2007 -2009
Ov ersaw and preformed troubleshooting, inspection, repair, parts replacement, leak testing, ev acuation of lines, cleaning, and charging of commercial ice cream machines, batch freezers, display cases, and other equipment at client sites. Repaired components such as compressors, motors, pumps, IC boards, transformers, sensors, solenoid and expansion v alv es, and accessories. Prepared weekly and monthly activ ity reports, quotations, and internal reports. Conducted in-house QC tests. Supervised staff of 3 technicians. Played an integral role in inventory, warehouse, parts receipt, and technical operations management.
Improved efficiency by creating and managing inventory database of 2,000+ parts
Lowered costs by streamlining parts inventory from 2,500 line items to 350
Initiated in country machine overhaul program, resulting in significant cost savings for shipping and service, reducing repair costs increasing customer satisfaction and eliminating the need to ship equipment to Italy for major repairs
Increased quality and profitability by implementing QC inspection program for new equipment E-VENDING / COCA COLA AI INSTALLATION PROJECT
Project lead for the installation of Beta AI technology for R290 Coca Cola Vending Machines.
Provided technical consulting via video conferencing with international engineer teams, bridging gaps and misunderstandings of local culture and regulations, resulting in a significant reduction in labor and budget required for critical path activities.
Created technical manuals that were based on obstacles discovered and solutions provided that streamlined the installation process. Set up training program for project hand off to local service technicians.
11/2020 - 03/2021
Senior Field Engineer
Resume, Page 2
alarms for facilities. Overhauled equipment and maintained indoor air quality. Maintained high-temperature water boilers (3,000 Mbh to 8,735 Mbh) for compounds and high-rise buildings, air handlers, and York centrifugal chilled water chillers (456 tons capacity to 544 tons), as well as emergency power generators (up to 600KWs). Maintained booster pumps, air compressors, cooling towers, water treatment systems, expansion tanks, exhaust and supply fans, fire control systems, and air dampers. Supervised and monitored the work of external contractors and vendors.
Eliminated air quality issues by improving maintenance procedures of indoor fan coil unit actuators and blowers
Identified improper maintenance procedures for supply and exhaust fans in diplomat housing areas, eliminating after- hour emergency request
NHP, Hashimoto, Japan 2004 - 2005
Supervised a staff of 3. Created and updated all drawings in support of product design. Utilized Japanese AutoCAD, Sketchup, and VectorWorks. Operated NC turret punch machines, engine lathe, and sheet metal bender. National Reserves, Machinery Repairman (1995 – 2007) US/Japan Government Master Labor Contractor, Warehouseman/Equipment Inspector (1997 – 2004) Supervised up to 20 inspectors. Performed Quality Control duties for multiple base organizations, on petroleum products, and on military equipment kept in storage. Operated forklifts, conducted inventories, and carried out warehouse facility maintenance. Conducted visual, physical, and functional inspections of medical instruments, office equipment, communications equipment, and HVAC systems. Ensured compliance with US military requirements. Morale/Welfare/Recreation (MWR) Building Maintenance Worker (1995 – 1996) Performed routine and emergency repairs and maintenance for Department of Defense buildings on military installation and completed interior remodeling and electrical and structural repairs. UNITED STATES MARINE CORPS (Active) USNR (Reserve), US/Overseas 1987 - 2007 Machinist (1987 – 1995) Machinery Repairman (1995 -2007) Designed and fabricated tools, performed field repairs with Engineer and USMC units. Attended NCO school. Performed voluntary reserve drills and training on ships. EDUCATION CERTIFICATIONS AFFILIATIONS
Associate’s Degree Central Texas College, Killeen, TX Machinist School Logistics Vehicle Repair School Diploma, AutoCAD 2D/3D Operator
HVAC Technicians Course PC Repair Course
Advanced Electronics, Industrial Electronics with PLC courses Japanese Gas/Arc Welding Forklift License
Advanced Japanese Language School
Journeyman Vending Mechanic Certification
HVAC Universal Technician Certification
Certified Customer Service Specialist/ Service Manager US Army and Marine Corps
CAD Correspondence Institute
Penn Foster Career School
Cleveland Institute of Technology
Ishikawajima Ebina City Technical Training Center
Kanagawa International Society
National Automatic Merchandising Association
Alto-Shaam, A.J Antunes, ACP, CFESA, DUKE, JADE, Scottsman, Thermodyne, Turbochef, WiburCurtis Factory Certification CompTIA /CCNA
National Appliance Service Technician Certification ETA
A+/Network+ Certification CCNA
Hotel Engineering Certification (Director of Engineering) Refrigerator Freezer Room A/C Dehumidifier Certification Certified Electronics Technician (A) 2015
Journeyman Industrial Certified Journeyman Electronics Technician 2020 ETA North American Technician Excellence Installation and Service Certifications Air Conditioning/Heat Pump Air Distribution Gas Furnace Oil Heat Light Commercial Refrigeration Gas Hydronics Refrigeration Service Engineers Society Member
Advanced Technician Level 4 Certificate Member Certification Master Technician Level 5 Heat Pump Certification Master Technician Level 5 Controls Specialist Certification Master Technician Level 5 Commercial Refrigeration Certification
2012 Imperial Award Heat Pump Exam 2013 Imperial Award Controls Exam SHIN EI REAL ESTATE COMPANY, Tokyo, Japan 2006 - 2007 Lead HVAC Technician
Performed troubleshooting, repair, and maintenance of HVAC equipment, including motors, compressors, pumps
(alignment of shafts with dial indicator, replace packing, bearings) pneumatic controls, thermal sensors, actuators, and Lead HVAC Technician, Continued