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Customer service/inside sales

Stillwater, OK
December 13, 2021

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Laurie Wall

Cushing, OK

To secure a challenging and rewarding position, within a growing company, which will allow the opportunity to offer dedication, loyalty and diverse work experience while gaining new experience.

Work Experience

Accounting Manager


May 2017 to April 2020

• Accounts Receivable:

Process daily invoicing, process daily deposits. Manage collections and work with customers on arrears.

• Accounts Payable: Process Weekly check run, Vendor relations, invoice processing and account reconciliation

• Inside Sales/Customer Service:

Process customer orders and research specialty items per customer needs. Oversee order fulfillment in a timely manner.

• H.R. Generalist:

Onboard all new employees, research medical insurance, process by monthly payroll.

• Purchasing Assistant:

Assist purchasing manager in placing purchase orders, verify proper fulfillment of orders and process change orders.

Follow up on discrepancies in order deliveries. Research and procure specialty items to meet customer needs.

Store Manager

Cumberland Farms

March 2010 to March 2017

• Manage daily operations of convenience store/gas station/fast food operation.

LEAD certified, Environmental safety certified, ServeSafe certified.

• Hire, train, schedule and manage 10 to 15 employees.

• Process weekly payroll.

• Product sales forecasting, ordering, stock and merchandise per company sales plan.

• Property and equipment management and maintenance.

• Vendor relations, invoice processing and account reconciliation.

• Build sales and gross profit

• Prepare for internal quarterly company P & L audits

• Manage daily, weekly, monthly and quarterly controllable costs.

• Support community programs.

• Manage relationships with town officials:

Health Department, Building committee, Police and Fire.

Bookkeeper/Staff Accountant/Benefits Coordinator

Massachusetts Laborers District Council

April 2007 to June 2009

• Monthly bank reconciliation for multiple company checking savings and line of credit accounts.

• Daily Bank Deposits.

• General Ledger postings

• Oversaw Deferred Compensation program for 30 members.

• Produced and provided monthly budget and financial information for Executive Board.

• Verified monthly employee expenses.

• Work closely with Local Unions on member benefit eligibility issues.

• Member Services.

• Multi-piece mailings for member services.

• Work directly with benefit providers for member benefit research, eligibility and issues.

• Oversaw employee and retiree benefits.

Implement and maintain procedures, program and record keeping managing retiree hearing aid,

vision and death benefits, program for over 5,500 active retirees and dependents. Verify member

eligibility for each benefit.

• Work closely with local unions to maintain current accounts, produced local union per capita

statements, and resolved all collection issues.

• Processed incoming per capita payments and applied to appropriate accounts.

• Received, verified and entered all incoming bills.

• Maintained vendor files

• Verified incoming bills, printed and distributed checks (range- 70 - 135 checks/$730,000 - $3,240,000


• Verified monthly vendor statements. Followed up on any inconsistencies.

• Managed and maintained political contributions including monthly and quarterly reporting to state

and federal agencies.

• Work closely with company's accountant for quarterly and annual audits and quarterly and annual

tax preparation and returns.

Tax Associate Level I

H & R Block, Inc.

January 2009 to April 2009

1 - Tax Preparer ID P00867022

• Meet with customers, determine their tax requirements and prepare tax returns to achieve maximum return.

Office Management/Bookkeeping

Sorenti Brothers, Inc

June 2003 to December 2006

Accounts Receivable/ Accounts Payables

• Monthly bank reconciliation for multiple company checking savings and line of credit accounts.

• Monthly/Quarterly tax preparation relating to Convenience store location / Fuel Delivery Company.

• Maintain small office including maintaining office supplies, scheduling and overseeing all office

equipment maintenance and replacement.

• Work with delivery drivers to schedule and organize completion of customer deliveries / invoicing /


• Work closely with customers to maintain current accounts, produce customer statements, resolve

all collection issues

• Prepare daily invoicing for all customers.

• Produce monthly customer statements

• Structure and implement collections program.

• Receive, verify and enter all incoming bills.

• Maintain vendor files

• Verify incoming bills, print and distribute checks.

• Verify monthly vendor statements. Follow up on any inconsistencies.

• Work closely with company's accountant for quarterly and annual tax preparation and returns.

Sales Coordinator

South Shore Generator Service, Inc

May 2001 to March 2003

Extensive Customer Service and Vendor Contact

• Detailed record keeping, Maintain customer files.

• Support sales department from bid to billing, including submittal production.

• New project tracking and evaluation. Provide complete project information to sales department

• Arrange, with Service Department, for temporary power equipment (rentals) delivery, installation,

disconnect and pickup.

• Coordinate and schedule equipment delivery, locally and nationally.

• Verify incoming equipment inventory to purchase order.

• Receive, examine, tag and bill equipment to customers.

• Maintain inventory.

• Locate, interview and evaluate potential subcontractors.

• Coordinate with electricians, plumbers and crane & rigging contractors for delivery and installation of


• Create, issue and follow up on sub vendor purchase orders. Upon completion of work, receive

contractor invoices for payment.

• Work directly with Accounts Receivable department to ensure proper payment.

• Create, verify and process month end reports

Accounts Payable:

• Maintain vendor files

• Verify incoming invoices, create approved to pay list, forward for approval, print and distribute


• Verify monthly vendor statements. Follow up on any inconsistencies.

Marketing Administrator

Pyramid Management Group - Kingston, MA

April 2000 to March 2001

Pyramid Management Group

November 1998 to March 2001

Assistant Marketing Administrator

Pyramid Management Group - Lanesboro, MA

November 1998 to April 2000


• General Office administration including Confidential Filing, Telephone, Typing, Reception and

Appointment Scheduling.

• Plan, create, maintain reforecast and execute Annual Business Plan, Marketing and Customer Service


• Promote and conduct bi-monthly merchant meetings.

• Produce a monthly newsletter for mall tenants, customers, and external distribution.

• Order and Maintain office supply stock.

Human Resources - Staff Management:

• Recruiting, hiring, training, and scheduling all Customer Service Representatives.

• Supervise 7-10 Customer Service Representatives.

• Oversee all payroll for both the Marketing Department and Customer Service Department.

• Problem solving, conflict resolution.

Vendors Maintenance

• Negotiate and secure contracts with vendors.

• Oversee accounts payable for Marketing Department vendors.

• Work with vendors to ensure services or supplies are as agreed upon and update, as necessary.


• Coordinate and ensure smooth operation of all mall sponsored marketing events and activities.

• Support and promote more than 110 tenants. Act as liaison between tenants and mall management


• Work with new tenants to promote and ensure their successful grand opening and future at

Independence Mall.

• Design, order, and ensure all interior/exterior mall signage is displayed appropriately.

• Design and production of Marketing Materials including signage, Newspaper Advertisements,

brochures, sales flyers, and promotional materials.

• Coordinate and produce press releases and coverage of all media related events.

• Generate marketing materials including ad design, graphic design and copy for both radio and print


• Work closely with General Manager and Pyramid Marketing Department to produce informative,

accurate "Leasing Packages" for presentation to prospective new tenants and current tenants at lease


• Ensure property remains aesthetically appealing: Making necessary adjustments and/or making

arrangements through appropriate departments.

1994 - 1998 Owned and Managed four small retail-based businesses.


Accounting Certificate

Penn Foster

April 2008 to June 2010

Labor Treasury Certification

National Labor College

July 2008

Additional Information


Experience in cloud and windows-based applications including: Sage, Quick-Books, Peachtree, MS Word, Excel and

Power Point, Outlook, Quicken, SBT Accounting, ADP Payroll, AS400 and Adobe. Experience with email,

updating and editing web pages. Keyboarding: 84 WPM.

Knowledge of the following office equipment: POS/Cash Register, BOS, Veeder Root fuel monitor

systems, UST certified, Personal Computer, Scanner, Copier, Fax, Digital Camera, Postage Meter,

Calculator, Multi-line telephone systems, two-way radio, some experience with Dictaphone

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