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Assistant Manager Customer Care

Location:
Pretoria, Gauteng, South Africa
Salary:
15k -20k
Posted:
September 25, 2021

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Resume:

CURRICULUM VITAE OF KELEBOGILE PEARL MOKGETHI

CONTACT NUMBER: +27 (0-76-411-****

PROFILE

In 2011, I matriculated from President Mangope

High School in Rustenburg. I started working in

****, *** *y first role was doing Sales. I worked

at Tekkie Town as a Sales Person for two (2)

years, my main responsibility being selling, to

achieve the set monthly target - which I

consistently met and exceeded. In May 2016 I

joined NWJ, where I assumed a Sales Person role.

My consistent performance earned me a promotion

to Sales Supervisor, in August 2017 and I was

recently promoted to Assistant Manager, a role I

am sitting in to date.

Notable Experience

Sales

Customer relations

Communication, written and verbal

Ability to work independently and as a team

Staff Recruitment

Staff Management and Mentoring

Softline Retail

Computer Literate

PERSONAL INFORMATION

Full Names Kelebogile Pearl Mokgethi

Date Of Birth 09th July 1992

Nationality South African

AA / EE African

Gender Female

Marital Status Single

Place Of Birth Tlhabane, Rustenburg

Residence 2166 Tlhabane Gardens, Tlhabane, 0299

Contact Number 076-***-****

Languages Tswana and English

CURRICULUM VITAE OF KELEBOGILE PEARL MOKGETHI

CONTACT NUMBER: +27 (0-76-411-****

QUALIFICATIONS

Institution Qualification Year

President Mangope High School Matric December 2011 COMPUTER LITERACY

Ms Word

Ms Excel

Ms PowerPoint (with

Ms Outlook

Internet

Softline Retail

SUMMARY OF RELEVANT EXPERIENCE

Period Position Held Employer

04/2018 to date Assistant Manager NWJ, Rustenburg

08/2017 – 03/2018 Supervisor: Sales NWJ, Rustenburg 05/2016 – 07/2017 Sales Person NWJ, Rustenburg

11/2014 – 04/2016 Sales Person Tekkie Town, Rustenburg CURRICULUM VITAE OF KELEBOGILE PEARL MOKGETHI

CONTACT NUMBER: +27 (0-76-411-****

DETAILES CAREER HISTORY

Company Name NWJ, Rustenburg

Industry Retail

Designation Assistant Manager

Date April 2018 to date

Responsibilities:

Management of personnel

- Recruiting

- Training

- Coaching

- Disciplinary Duties

- Scheduling

- Payroll and overall management

Merchandising

- Inventory

- Implementing of promotions

- Researching of competition

- Communicating with marketing department

- Presentation of merchandise

Bookkeeping

- Income and expenditure

- Banking

- Petty cash

- OTB controls

General Daily Store Operations – including housekeeping

Customer Care

- Handling of customer complaints

- Resolving customer queries

- Customer follow ups

Managing Repairs

- Logging of repairs

- Explaining the fault and remedy to the client

- Ensuring customers receive quotations timeously

- Ensure that customers receive the repaired goods within the budgeted time

Ensuring that company procedures are adhered to by both staff and clients

Adhering to security protocols at all time

Ensuring that staff is trained and well acquainted with both the company and security protocols

Manning office line

Reason/s for seeking alternative employment: Growth opportunity in alternative environment CURRICULUM VITAE OF KELEBOGILE PEARL MOKGETHI

CONTACT NUMBER: +27 (0-76-411-****

Company Name NWJ, Rustenburg

Industry Retail

Designation Supervisor: Sales

Date August 2017 – April 2018

Responsibilities:

Responsible for the store in the manager’s absence

Cashing up and banking

Reconciling the all cash, including cash, EFTs and speed point transactions

Stock taking – daily, monthly and yearly

Products display

Ensuring proper housekeeping

Sales

Ensuring store consistently meets target

Administering repairs and products maintenance

Training of new staff

Online training with international suppliers on new products

Internal transfer of stock using intranet

Administering special orders

Processing insurance claims

Handling customer queries and complaints until matters are resolved

Manning office line

Reason For Leaving: Promotion

Company Name NWJ, Rustenburg

Industry Retail

Designation Sales Person

Date May 2016 – July 2017

Responsibilities:

Sales

Ensure own and team daily sales target are met and exceeded consistently

Liaison with clients to make sure they get what they want

Work hard to ensure customer satisfaction and retention

Answering the phones and resolving client queries

Administer repairs and product maintenance

Operating the cash register

Manning office line

Reason For Leaving: Promotion

CURRICULUM VITAE OF KELEBOGILE PEARL MOKGETHI

CONTACT NUMBER: +27 (0-76-411-****

Company Name Tekkie Town, Rustenburg

Industry Retail

Designation Sales Person

Date May 2016 – July 2017

Responsibilities:

Sales – seeing a sale from lead to money in the register

Ensure own and team daily sales target are met and exceeded consistently

Liaison with clients to make sure they get what they want

Work hard to ensure customer satisfaction and retention

Answering the phones and resolving client queries

Act as a store manager when the manager is on leave

Manning office line

Operating the cash register

Reason For Leaving: Better prospects

REFERENCES

Name Company Contact Number

Anne Swanepoel Tekkie Town, Rustenburg +27 (0-72-623-**** Ronald Wapad NWJ, Rustenburg +27 (0-736**-****

REFERENCES

Availability / Notice Period 30 Days

Current Salary R66 000 per annum

Required Salary Negotiable

Date of Compilation 22 May 2018



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