Management Assistant Manager

Gloriby Delgado 347-***-****

*** ** *** ** *** **01, Miami FL 33136 TV *********@*****.***

OBJECTIVE

Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment SKILLS AND QUALIFICATIONS

● Bilingual Business professional with over 15 years experience in Food and Beverage industry

● Speak, and read Spanish fluently; highly skilled and experience in customer service

● Organized team player ; able to prioritize and work well under pressure and with others

● Excellent ability to learn departmental operating procedures

● Able to work independently with minimal supervision

● Great organizational and problem solving skills

● Computer skills – Lotus I,II,III, Microsoft word, Internet browsers, type 65 wpm WORK EXPERIENCE

Assistant Manager – January 2016 – August 2021

Classic Restaurant –Queens, NY

● Train new employees on restaurant policies and procedures

● Assist in developing special promotions and new attractions to increase sales

● Provide exceptional customer service by

● Checked with customers in a regular basis to ensure that they enjoyed their meals and take action to correct any problems and explained how various menu items are prepared, describing ingredients and cooking methods

● Accountable for processing guest’s payments and delivered bills Office Manager (Part-time) - December 2010 – September 2011 Vinale Management and Consultants Inc – Queens, NY

● Maintain records of accounts payable and receivables and making timely payments to creditors

● Responsible for maintaining clients files in the highest of confidentiality and supporting the company policies set forth

● Resolve clients issues and concerns to the best of my ability and coming to a resolution in a fast pace environment

● Keep intact the policies set forth by management Assistant Manager - September 2009 – December 2015 Greek Corner – New York, NY

● Responsible for completing employees’ timesheets and scheduling

● Handle customer complaints in accordance with company policy and address the situation accordingly

● Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for deliveryRestock all waiter stations

● Accountable for checking out servers at the end of their shift

● Promoted to Assistant Manager in 2011

Waitress – October 2008 – September 2009

City Dinner – New York, NY

● Presented menus to customers; answered questions about menu items and made recommendations upon request

● Took beverage and food orders and delivered beverages and food in a timely manner

● Prepared tables for meals, including setting up items such as linens, silverware, and glassware

● Checked with customers in a regular basis to ensure that they enjoyed their meals and take action to correct any problems and explained how various menu items are prepared, describing ingredients and cooking methods

● Accountable for processing guest’s payments and delivered bills Apple Jack Dinner – December 1998 – January 2008

Assistant Manager– New York, NY

● Responsible for the day to day operation of the food & beverage department

● Ensured that all F&B areas are received and inspected in a timely manner

● Maintained the highest level of sanitation throughout all food and beverage areas

● Accountable for completing employees’ timesheets and scheduling

● Assisted guests in any special request, including but not limited to parties, special functions, special diets. EDUCATION

Enrolled in a Business Degree Program - Bramson ORT College – Forest Hills, NY – Expecting graduation in 2016 High School – Liceo Francisco Espejo - Caracas, Venezuela – Graduated References furnished upon request

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