EXPERIENCE

TECHNICAL SUPPORT MANAGER

Nexgen agency

DEERFIELD BEACH, 33442

September 2014 - Current

© Developed policies for computer systems connectivity,

accessibility, and security

Tested and applied internal system upgrades to improve

functionality

Consulted on installation and configuration of new technical

infrastructure to optimize performance.

Administered technical support budget to handle operational and

user demands

Worked with vendors to resolve network and software-related

issues.

HUMAN RESOURCES SPECIALIST

Sutherland Global service

New york, New york

April 2013 - May 2014

e Maintained and updated complete records for all personnel,

including records management, attendance, absenteeism,

performance, pay-slips, and timesheets.

Assisted with improving and realigning HR training programs

based on feedback, observations, and current industry trends.

Ensured proper communication across hierarchy and with

employees for timely redressal of employees' grievances,

complaints, and harassment allegations, promoting harmonious

work environment

Designed and implemented rewards and recognition program

through annual employee evaluation or performance appraisal

system

EDUCATION

ASSOCIATE OF ARTS: RECORDING ENGINEERING

Full sail University

Winter park, Fl

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