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Manager Service

Quezon City, Philippines
April 22, 2021

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095******** 33 Casa Romana Bulusan St.,

Brgy. Mauway, Mandaluyong


• Efficient Provisioner with 9+ years of Telecom experience.

• Highly organized and skilled in interpersonal communication.

• Possesses excellent verbal and written communication skills and strong work ethic.

• Quick learner and ability to work under pressure

• Both independent and team worker

• A passion for continuous learning


• CCNA Routing and Switching with VoIP – Rivan School of Technology : 2020

• CompTIA A+ - Rivan School of Technology : 2020

• Leadership Training with Sykes Telco VP : 2017

• Coaching for the Win 2 - Sykes Asia Inc : 2017

• Advance Training Delivery – Sykes Asia Inc : 2017

• Training Program Development and Methodology 3 - Sykes Asia Inc : 2017

• Getting your point across - Sykes Asia Inc : 2017

• Training Program Development and Methodology 2 - Sykes Asia Inc : 2015

• Coaching for the Win 1 - Sykes Asia Inc : 2015

• Training Program Development and Methodology 1- Sykes Asia Inc : 2013

• Basic Training Delivery – Sykes Asia Inc : 2013

• Excel 1.0 Training - Sykes Asia Inc


• Six Sigma Yellow Belt : 2017

• Certified Sykes English Competency Assessor : 2016

• Certified Verizon Rapid Delivery Trainer : 2016

• Verizon Core Value Awardee for Urgency : 2015

• Certified Sykes Asia Inc. Technical Trainer : 2013

• Verizon Circle of Excellence Awardee as Best Provisioner : 2012



Computer Specialist Systems Inc.

2000 – 2002


Airespring/Unicons Business Services Inc.

Ortigas, Pasig City

June 1, 2018 – Present

o Provisioning Specialist

• Responsible in provisioning circuits that provides Ethernet services.

• Coordinates with Order Manager/ Project Coordinators for timely updates.

• Works with Carriers to obtain FOC for orders.

• Deals with carriers for escalation to meet the SLA.

• Ensure on-time delivery of service by providing pro-active escalation.

• Provide and interpret requirements letter.

• Works with Dispatcher to secure schedule of circuit installation.

• Coordinates with Outside Plant Engineer to schedule and ensure access for site visit.

o Project Coordinator

• Track milestones against interval dates and notification.

• Proper close-out of all tickets.

• Send Weekly status update on all circuits (update status tracker spreadsheet for each customer).

• Major milestones documented in Siebel Notes.

• Escalate all major jeopardizes to Client Support Manager.

• Validate disconnects and Billing end date.

• Ensure service disconnects are completed and records updated (validate with Provisioning).

• Ensure View is properly reflecting new locations, LCON, support contacts, escalations, etc.

• Monthly report of service changes to validate billing.

• Manage technical delivery resource assigned to virtual project team.

• Ensure full hand over into support is achieved successfully prior to full customer acceptance.

Sykes Asia Inc. – Verizon Private Line

Makati City

Jan 09, 2012 – June 1, 2018

o Training Team Lead / Technical Trainer

• Hire and train new employees.

• Monitor Trainer’s productivity and provide constructive feedback and coaching.

• Pass on information from upper management to Trainers and vice versa.

• Organize workflow and ensure that employees understand their duties or delegated tasks.

• Diagnosing errors or technical problems and determining proper solutions.

• Updates daily logs with specific information and composes clear and concise reports for system documentation.

• Conduct training needs by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and task.

• Design and expand training and development programs based on the needs of the organization and the individual.

• Maintain safe and healthy training environment by following organization standards & legal regulations.


Quezon City

November 24, 2009 – July 02, 2010

o Customer Service Representative

• Open and maintain customer accounts by recording account information.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Prepare product or service reports by collecting and analyzing customer information.

• Contribute to team effort by accomplishing related results as needed.

• Manage large amounts of incoming calls.

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