José Andrés Calderón Mora

Desamparados, San José, Costa Rica – ID 1 1619 0280

Telephones: 2275-4414 / 8884-3246 E-Mail: adlv64@r.postjobfree.com Work Experience

Concentrix

Position: SME / Quality Analyst

July 2019 – January 2021

Job Description: Subject matter expert, Team leader backup, performing support to the agents, quality analysis, handling agent escalations. Analyze and determine that the agents are performing their functions correctly. Management of metrics, reports, raw data.. (16 direct reports)

Amazon

Position: Lead

June 2018 – July 2019

Job Description: Lead and manage of a team with approximately 10 direct reports, review and manage of their metrics, create and participate on processes and other administrative tasks. Amazon

Position: Fraud Investigator / Advisor

May 2017 – June 2018

Job Description: Verify the authenticity of products that are sold on amazon’s platform, following procedures and guidelines when performing an investigation. Also advise and help the new partners when they arrived to the floor, handle their metrics and provide feedback when it was needed.

José Andrés Calderón Mora

Desamparados, San José, Costa Rica – ID 1 1619 0280 Telephones: 2275-4414 / 8884-3246 E-Mail: adlv64@r.postjobfree.com Convergys

Position: Health Insurance Specialist & Claims Processor October 2016 – May 2017

Job Description: Manage of dental polices and claims processing from different dental offices providing an excellent service.

Van Ru International

Position: Call Center Operator (Collections and Customer Service) November 2015 – October 2016

Job Description: Customer service agent and collector. Canal 9

Position: Camera Operator and Playlist Operator

September 2014 – October 2015 Universidad de

Costa Rica

Job Description: Live TV shows.

Formal Education

University

Universidad Latina de Costa Rica

Career: Business Administration

2017 – Still Studying

Basic Education Degree

Colegio Técnico Profesional Dos Cercas

2015

Middle Technical Education Degree

Colegio Técnico Profesional Dos Cercas 2014

José Andrés Calderón Mora

Desamparados, San José, Costa Rica – ID 1 1619 0280 Telephones: 2275-4414 / 8884-3246 E-Mail: adlv64@r.postjobfree.com Languages

Spanish

English

Portuguese

Others

Management Office Tools

Human Resources Knowledge

Business Administration Knowledge, (Third year of College) References

• Jonathan Sequeira

7207-2867

• Karol Sandoval

8816-7570

• Osvaldo Vargas

6426-9970

Contact this candidate