Manager Customer Service

Location:

Dubuque, IA

Salary:

30,000

Posted:

April 01, 2021

Contact this candidate

Resume:

Derek Wilharm

*** ***** ***** *****, *******, IA 52001 319-***-**** adlcwr@r.postjobfree.com

Objective Seeking full time work that is interactive, team oriented, and challenging. Employment Costco Wholesale

Front end Assistant/Cart-crew

Phoenix, Arizona

Sept 2018 - November 2019

• Boxed members orders; member service and member interaction

• Cleaned and organized stock

• Helped members load purchases in vehicles

• Maintained cleanliness of parking lot

• Nightly closing procedures and merchandising

• Worked with team members to complete all tasks assigned Fareway Meat & Grocery

Iowa stores in Greenfield, Charles City and Waukee Assistant Grocery Manager

March 2010 - August 2018

• Interviewed, hired, managed and trained, worked alongside 120 part-time/ full-time employees

• Prepared work schedules, prepared daily operating reports, did pricing, lead my teams; managed payroll

• Enhanced customer service and management skills

• Communicated with staff about daily procedures

• Managed grocery, produce, dairy, and frozen departments Fareway Meat & Grocery

Iowa stores in Oelwein, Sheldon, Sioux Center, Grimes Full-time Grocery

June 2004- March 2010

• Sacked groceries, worked as cashier, carryout and customer service

• Stocked shelves, unloaded deliveries, organized backstock, maintained and controlled inventory.

• Ordered merchandise, Department Leader (Produce, Dairy, Frozen, Grocery)

• Wrote team member schedules, wrote ads, merchandising, built proper displays/ kept them fully stocked and maintained.

• Update weekly financial reports, records, spreadsheets for budget and financial review

• Opening and closing responsibilities, nightly closing manager

• Lead team members to stay on task

Sunnyside Lanes

Oelwein, Ia

Customer service and cook

June 2002- March 2005

• Cleaned, Cooked, Customer service

• Operated League play/ cosmic bowling

• Maintenance

Education Oelwein High School

High School Diploma

Leadership Strong communication and leadership skills, worked and trained staff up to 150 employees, customer service, team player, organized, focused, and determined with the job at hand, reliable, motivated, strong believer in time management, happy disposition, energetic, love taking on new tasks and responsibilities, willing and able to learn new skills.

Derek Wilharm

884 Stone Ridge Place, Dubuque, IA 52001 319-***-**** adlcwr@r.postjobfree.com Professional/Personal References

Mark Kinrade, Manager

Fareway Meat & Grocery Sioux

Center Grocery

115 1st Ave NW

Sioux Center, IA 51250

712-***-****

Kurt Levebre, Manager

Fareway Meat & Grocery

Grimes Grocery

351 Gateway Drive