Manager Customer Service

TERESA GARDNER

**** ****** ** *** # *** Cordova, TN 38016 · 901-***-****

**************@*********.***

I am retired from Federal Express. I worked there for 26 years in various departments and roles. In my career with the company, I was able to learn a variety of skills. Objective: I would like to maintain public service communication and customer service information.

EXPERIENCE

2002 – 2018

CONTROL ROOM AGENT, Federal Express

Compiled nightly information with early availability of all inbound flights and estimated volume for custom clearance. This included trucks, also. Relay information to incoming calls. Compose all information from operation in recap.

1994 – 2002

TEAM LEADER, Federal Express

Coordinate and perform duties of operations personnel to ensure movement of shipments on time and damage free while demonstrating safe work procedures. Ensure efficient and safe operation of equipment. Ensure compliance of all laws/regulations, policies, procedures and methods. Provide on the job training. Report to management, give and receive feedback.

1992 – 1994

MATERIAL HANDLER, federal express

Offload items from aircrafts. Provide safe and efficient operation of equipment used in the movement of packages, documents, heavyweight dangerous goods and Ulds. Assist in buildup and breakdown of pallets. Serve as liaison between Company and Uld repair vendor as needed.

SKILLS

Operation of various equipment

Knowledge of laws and procedures

Leadership experience

Knowledge of customs

REFERENCES

Tony Tyson, Manager (Federal Express) 901-***-****

Tim Grannan, Manager (Federal Express) 901-***-****

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