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Office Manager, Executive Assistant, Culture and Engagement Champion

Parker, CO
March 30, 2021

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Laura McBride • Parker, CO • 720-***-**** •

CULTURE & ENGAGEMENT CHAMPION OFFICE MANAGER EXECUTIVE ASSISTANT Skilled and dedicated office manager, employee engagement champion, and executive assistant with 9+ years’ involvement in fast-paced, startup environments. Exceptional experience planning and coordinating the daily function of the organization, shaping staff culture, and increasing employee engagement. SELECTED EXPERTISE

• Driving Employee Engagement – Creating a climate where people are motivated to do their best

• Action Oriented – Taking on opportunities and challenges with urgency, high energy, and passion

• Instilling Trust – Gaining confidence and trust through honesty, integrity, and authenticity

• Collaborating – Building partnerships with others to meet shared objectives

• Balancing Key Stakeholders – Anticipating and balancing the needs of multiple stakeholders

• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations

• Communicating Effectively – Developing and delivering communications that convey a clear understanding of the unique needs of differing audiences QUALIFICATION SUMMARY

• Culture and Engagement Champion – Implementing multiple initiatives, recruiting leadership teams for each initiative, and engaging over 60% of the company in first year

• DEI Advocate – Leading Diversity, Equity, and Inclusion initiatives and developing workplaces that foster a sense of belonging

• Office Manager – Overseeing employee work, ensuring productivity, interviewing and onboarding employees, negotiating with vendors, processing accounts payable and receivable, managing office resources and furniture, providing customer service and client communication

• Executive Assistant – Calendar and communication management, organization and filing systems, bookkeeping and expense reports, meeting agendas and minutes, travel planning, report preparation, coordinating board meetings, client relationships and customer service.

• Event Planner – Budget creation, schedule development, securing location, food planning, designing swag, on-going communications, and hosting the event

• Proficient Technical Skills – Office365, Slack, Quickbooks, Windows/Mac OS, and VOIP Phone Systems

• Notary – Licensed notary in the state of Colorado PROFESSIONAL EXPERIENCE

Culture and Engagement Champion Office Manager – BryterCX (04/2019 – present) Provide support to Human Resources and to Employees - elevating their work experience through professional development, fun, and community

• Develop positive culture and increase staff engagement through event planning and connection opportunities, including Happy Hours, Coffee Talks, Lunch and Learns, and Holiday Celebrations

• Lead diversity, equity, and inclusion initiatives and opportunities for growth and development

• Collaborate with local organizations to offer volunteer opportunities and fund drives to support community projects including an ongoing partnership with Mile High United Way

• Utilize employee engagement surveys and focus group feedback for continuous improvement and developing best practices for serving the team and organization

• Assist with employee onboarding to ensure they feel welcome, valued, and connected

• Partner with Executive Team to encourage involvement and provide tangible ways for them to directly engage with the team

• Manage office closure due to Covid-19 including supplying all employees with equipment needed to work at home, updating work from home policies, and handling office supply vendor agreements

• Support HR and Payroll teams with filing and tracking state tax accounts Owner and Personal Concierge – Netting Time (08/2017 – 10/2019) Developed and founded a personal assistant business serving busy professionals that grew to employ 4 part-time contractors

• Networked and collaborated with broad range of professionals to develop a plan of service that could easily adapt to individual needs

• Provided personal and executive assistant services to small businesses and entrepreneurs as well as retirees looking for organizational help around the home

• Engaged in networking groups to find new business, learn from others, and hone public speaking skills

• Employed and managed 4 contractors – training and supporting them in excellent customer services Executive Assistant Office Manager – Growler USA (03/2016 – 05/2017) Provided support to the CEO, President, and Executive Vice Presidents as well as oversaw the day-to-day office operations.

• Onboarded new employees – new hire paperwork, computer setup, and orientation

• Coordinated CEO's email, schedule, and all correspondence

• Managed accounts payable and answered account inquiries from vendors

• Created and managed completion of franchise agreements with new franchisees

• Administered creation and completion of investor and board member documents

• Managed projects – overseeing personnel, delegating tasks, meeting deadlines

• Shaped office culture and developed positive staff morale

• Organized events – created budget, secured location, ordered food, designed swag, and hosted event

• Maintained inventory of all office supplies

Executive Assistant Office Manager – TRELORA, LLC (09/2011 – 02/2016) Directed day-to-day functional operations, providing fundamental support to company CEO, executive level, and team members.

• Managed resources – negotiated and implemented office equipment, phone systems, and furniture

• Onboarded new employees – new hire paperwork, computer set up, and orientation

• Planned executive travel – flights, lodging, conference registrations, and rental cars

• Processed accounts payable and receivable – QuickBooks, reconciliations, budgets, and payroll

• Managed projects – overseeing personnel, delegating tasks, and meeting deadlines

• Shaped office culture and developed positive staff morale

• Coordinated CEO's email, schedule, and all correspondence EDUCATION

BA – Sociology – Oklahoma State University


Board Chair – Khesed Wellness (2019-Present)

Khesed Wellness makes outpatient counseling and wellness services affordable for the underinsured in Colorado by partnering with organizations that have part-time unused space for KHESED sites. KHESED has spread throughout the Denver region and surrounding areas, partnering with numerous clinicians, providing services through site partnerships with local organizations, and believing that living kindness is the key to mental health and wellness for all.

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