Administrative Assistant Customer
Resume:
Alexandrea “Ally” Hicks
S t u d e n t / A u P a i r / C u s t o m e r S e r v i c e
I n d u s t r y
A B O U T M E
***********@*****.***
Chattanooga, Tn
Second year college student pursuing a
marketing management and human
resource degree with four years of customer
service experience. Very determined,
professional, goal oriented, friendly, and
strong minded.
S K I L L S
Highly personable and dependable. Critical
thinker and decision-making leader.
Impeccable time management. Proficient in
MS Word, Excel, and PowerPoint. Strong
ability to adapt to an increasing workload.
Patient, creative, organized, naturally positive,
fast learner, and diligent.
E D U C A T I O N
High School Diploma
Soddy Daisy High School
GPA 3.9
2013-2017
College
Chattanooga State Community College
GPA 3.5
2019-current
E X P E R I E N C E
Urban Stack
Server/Bartender/ Chattanooga / May 2019 – Current As a server at Urban Stack I stay very attentive to customer’s needs and multitask efficiently to make my job, and others around me easier.
• Ability to thrive in a fast pace environment
• Quick thinking, problem solving and exceptional levels of customer service
• Ability to manage customer expectations and experience even when things don’t always go right
• Learned to solve for “yes”, find creative ways to meet customer expectations when they are not satisfied
Britton Family Administrative Assistant and International Au Pair Spring/Summer 2019
• Relocated to Germany to assist manage the Britton family’s affairs and assist with childcare
• Set up doctors’ appointments, manage schedules, coordinate children’s school schedules
• Assist in setting up business calls, meetings, and client appointments
• Developed organizational skills, ability to work under pressure with short timelines and under high pressure
• Operating in an ambiguous environment, ability to use judgement and critical thinking to drive outcomes
• Developed a synchronized calendar for the Britton family to increase transparency and facilitate communication
Texas Roadhouse
Server / Newnan Georgia / July 2017 – March 2019
As a server at Texas Roadhouse I provided outstanding service while building relationships, upselling products, and maintaining consistency.
• Natural ability and awareness to anticipate consumers’ wants and needs
• Preserving composure in a demanding environment
• Achieving responsibilities in a timely and efficient manor
• Always follow through even under pressure and in an exhausting work environment A H
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