Alexandrea “Ally” Hicks

S t u d e n t / A u P a i r / C u s t o m e r S e r v i c e

I n d u s t r y

770-***-****

A B O U T M E

adlalq@r.postjobfree.com

Chattanooga, Tn

Second year college student pursuing a

marketing management and human

resource degree with four years of customer

service experience. Very determined,

professional, goal oriented, friendly, and

strong minded.

S K I L L S

Highly personable and dependable. Critical

thinker and decision-making leader.

Impeccable time management. Proficient in

MS Word, Excel, and PowerPoint. Strong

ability to adapt to an increasing workload.

Patient, creative, organized, naturally positive,

fast learner, and diligent.

E D U C A T I O N

High School Diploma

Soddy Daisy High School

GPA 3.9

2013-2017

College

Chattanooga State Community College

GPA 3.5

2019-current

E X P E R I E N C E

Urban Stack

Server/Bartender/ Chattanooga / May 2019 – Current As a server at Urban Stack I stay very attentive to customer’s needs and multitask efficiently to make my job, and others around me easier.

• Ability to thrive in a fast pace environment

• Quick thinking, problem solving and exceptional levels of customer service

• Ability to manage customer expectations and experience even when things don’t always go right

• Learned to solve for “yes”, find creative ways to meet customer expectations when they are not satisfied

Britton Family Administrative Assistant and International Au Pair Spring/Summer 2019

• Relocated to Germany to assist manage the Britton family’s affairs and assist with childcare

• Set up doctors’ appointments, manage schedules, coordinate children’s school schedules

• Assist in setting up business calls, meetings, and client appointments

• Developed organizational skills, ability to work under pressure with short timelines and under high pressure

• Operating in an ambiguous environment, ability to use judgement and critical thinking to drive outcomes

• Developed a synchronized calendar for the Britton family to increase transparency and facilitate communication

Texas Roadhouse

Server / Newnan Georgia / July 2017 – March 2019

As a server at Texas Roadhouse I provided outstanding service while building relationships, upselling products, and maintaining consistency.

• Natural ability and awareness to anticipate consumers’ wants and needs

• Preserving composure in a demanding environment

• Achieving responsibilities in a timely and efficient manor

• Always follow through even under pressure and in an exhausting work environment A H

Contact this candidate