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Social Media Service Representative

Boise, ID
$17-$18 an hour
March 30, 2021

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Hailee Marie Crofts

Meridian, ID *****


Work Experience

Patient Access Specialist 2

St. Luke's Hospital - Meridian, ID October 2019 to Present

I have worked for St Lukes since October of 2019. I am receptionist with many job requirements. A list of those would be, check in and check out of patients. Verifying insurance, paperwork for the next day, rescheduling and excellent customer service.

Patient Service Representative

Saint Alphonsus Health System April 2018 to October 2019

for Saint Alphonsus. My work includes answering and logging calls, patient check-in/check-out, insurance verification, scheduling, and various services to patients upon request mostly involving records and medical documentation. It is my responsibility to ensure that the patient/doctor interaction runs as smoothly as possible, and all communications are relayed to each party accordingly.

Customer Service Representative

SkyWest Airlines - Boise, ID June 2015 to September 2018

for Skywest Airlines . This position encompasses several different jobs including gate agent, ticketing and booking, and baggage. Each day is different, as my workload can vary drastically based on travel conditions; a fourteen-hour shift during the winter holidays is not uncommon for me, especially when rebooking passengers. I have always strived to do my absolute best to ensure customer satisfaction while upholding the policies of United Airlines.


Esthetics license in Esthetics

Oliver Finley Academy of Cosmetology - Boise, ID

September 2020 to Present

College of Western Idaho

2014 to 2015

Mountain View High School

2010 to 2014


• Customer Service (6 years) • Hospital

• Front Desk

• Filing

• Microsoft Office

• Organizational Skills

• Receptionist (3 years)

• Scheduling (4 years)

• Insurance Verification

• Medical Scheduling

• Epic

• Medical Office Experience (3 years) • HIPAA

Additional Information

• Microsoft Office

• Public Affairs

• Social Media Marketing • Fundraising

• Customer Service

• Sales/Retail

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