Customer Care

NUMBER NAME REASON

********* Kalanzi Account opening inquiry

703428473 Marvin Mobile banking failure

770597977 No response No response

788526679 No response No response

776637421 No response No response

772969401 James Atm card inquiry

775077250 No response No response

782249372 No response No response

706977783 No response No response

786190280 No response No response

773460071 ACAMI HILLARY Delayed charge reversals

701252078 No response No response

783163534 Pelic Loans inquiry

787452047 No response No response

703956794 No response No response

782123818 Frank Account deductions inquiry

772576824 No response No response

702364786 NAJIBU LUYIMA Lost ATM card inquiry

782101237 No response No response

783462015 No response No response

701246853 Edward Failed withdraws

780470335 PPhone use by other person Phone use by other person

787477371 Paul Atm card inquiry

787393451 No response No response

780301650 No response No response

774655573 Doreen Mobile banking failure

784005655 Sarah Customer was assisted already

787309819 No response No response

776192010 Maria Phone use by other person

704562558 No response No response

773659711 No response No response

784947566 No response No response

777282237 No response No response

707506278 Clair Customer was assisted already

786358716 No response No response

772920060 No response No response

782590191 Kyeyune Account opening inquiry

706727127 Customer was assisted already Customer was assisted already

774188044 Customer was assisted already Customer was assisted already

783888303 Samuel Inquiry

776227315 No response No response

774436974 Joel Atm card inquiry

778169307 No response No response

312300200 No response No response

708634374 No response No response

706394655 William Account update inquiry

754442398 No response No response

708717708 Customer in noisy background Customer in noisy background

782092987 No response No response

787399018 No response No response

776140741 No response No response

773882658 No response No response

789810809 Customer has poor network Customer has poor network

782627658 No response No response

787448948 No response No response

781129843 No response No response

774561058 No response No response

777166717 Iddle caller Iddle caller

702425449 Customer was assisted already Customer was assisted already

773536421 Language burrier Language burrier

790175210 No response No response

787359807 No response No response

704849722 Customer in noisy background Customer in noisy background

704614622 No response No response

779666176 Zaitun Customer was assisted already

701304257 No response No response

703002766 No response No response

755709722 Account balance inquiry Account balance inquiry

782352144 No response No response

775335860 No response No response

787560912 Customer was assisted already Customer was assisted already

751276964 No response No response

772235364 No response No response

785537815 No response No response

753006188 No response No response

774873084 No response No response

777272931 No response No response

775338913 No response No response

770431304 No response No response

703890655 Rogers Customer went silent

785429912 No response No response

777075622 BEATRICE Customer was assisted already

788730775 No response No response

787214157 No response No response

703552244 Teddy Customer was assisted already

705038742 Customer was assisted already Customer was assisted already

786597440 No response No response

753303446 No response No response

751703062 No response No response

772654789 No response No response

771699498 No response No response

770961988 No response No response

777070808 No response No response

773652050 No response No response

786440324 Customer busy to call back Customer busy to call back

778917946 Derrick Standing order inquiry

775333987 No response No response

752115553 No response No response

772248924 Evans inquiry

701809628 No response No response

702411719 No response No response

780977610 Charles Mobile banking failure

775072013 Mwesigye Sms inquiry

782018866 No response No response

773696669 No response No response

781787269 No response No response

706326825 Isaac Account balance inquiry

785992171 Shakul Iddle caller

786491155 No response No response

752516529 No response No response

772121335 No response No response

787290851 No response No response

776482912 Aaron Account balance inquiry

788617010 No response No response

783856474 Customer has poor network Customer has poor network

784937733 No response No response

783987781 Brian Customer was assisted already

774545986 No response No response

777242667 No response No response

774939828 No response No response

709292060 Richard Atm card inquiry

776000160 No response No response

778082902 No response No response

782167193 Godfrey sms alerts inquiry

775005719 Bernard inquiry

789899356 Customer will call back Customer will call back

706835190 Elizaphan Account update inquiry

778688767 No response No response

778045457 Brendah Customer was assisted already

751707068 No response No response

703596621 Maria Customer was assisted already

706715181 No response No response

774705681 Elizaphani Customer was assisted already

759440666 No response No response

773670152 Mary Atm card inquiry

777266228 Robert Account inquiry

782575039 No response No response

778663523 Brendah Atm card inquiry

797461548 No response No response

703824444 Customer buty, to call back Customer buty, to call back

751462930 Resty Mobile banking failure

782689664 Arafat Failed account credits

789828005 No response No response

756934794 No response No response

770717249 Bright Account deductions inquiry

752422473 No response No response

773518723 Nakiyaga Deductions inquiry

759298565 Isaac Customer was assisted already

772422473 No response No response

773604967 No response No response

772472525 Alexdra Mobile banking failure

775520492 No response No response

773327819 No response No response

701552087 No response No response

778548218 No response No response

772477929 Felix inquiry

706232385 SuBI Customer opts to come to branch

RESOLUTION

Advised on requirements and refered to branch

Advised to be patinet its a general failure

No response

No response

No response

Advised to either call back with the acc no. or visit the branch

No response

No response

No response

No response

Advised account was credited already

No response

Advised to visit the branch in loans dpt

No response

No response

Advised on bank charges or visit the branch

No response

Advised card blocked, to visit the branch for replacement

No response

No response

Customer was assisted already

Phone use by other person

Advised to visit the branch

No response

No response

Advised to be patinet its a general failure

Customer was assisted already

No response

Phone use by other person

No response

No response

No response

No response

Customer was assisted already

No response

No response

Advised on requirements and refered to branch

Customer was assisted already

Customer was assisted already

inquiry

No response

Customer was assisted already

No response

No response

No response

Advised to send the email on customer care

No response

Customer in noisy background

No response

No response

No response

No response

Customer has poor network

No response

No response

No response

No response

Iddle caller

Customer was assisted already

Language burrier

No response

No response

Customer in noisy background

No response

Customer was assisted already

No response

No response

Account balance inquiry

No response

No response

Customer was assisted already

No response

No response

No response

No response

No response

No response

No response

No response

Customer went silent

No response

Customer was assisted already

No response

No response

Customer was assisted already

Customer was assisted already

No response

No response

No response

No response

No response

No response

No response

No response

Customer busy to call back

Advised to come to the branch

No response

No response

inquiry

No response

No response

AAdvised to be patinet its a general failure

Advised on sms code or come back to the branch

No response

No response

No response

Advised to use his fon or go to the branch

Iddle caller

No response

No response

No response

No response

Advised to use his fon or go to the branch

No response

Customer has poor network

No response

Customer was assisted already

No response

No response

No response

Customer was assisted already

No response

No response

Advised to call back with acc. Number for escalation

inquiry

Customer will call back

Customer referd to branch

No response

Customer was assisted already

No response

Customer was assisted already

No response

Customer was assisted already

No response

Advised to visit the branch

Advised to visit the branch

No response

Advised to be patient branch will communicate

No response

Customer buty, to call back

Advised on updating the app

Advised the account

No response

No response

Advised to visit the branch for statement explanations

No response

Advised on charges at the Visa atm

Customer was assisted already

No response

No response

Customer was assisted already

No response

No response

No response

No response

inquiry

Customer opts to come to branch

Contact this candidate