Manager Assistant
Resume:
I possess **-years’ experience in the hospitality industry. I have hand on experience in the pre-opening and post opened five star hotels in housekeeping. Presently working as a Assistant Manager housekeeping in Pearl Rotana Hotel and anticipating a higher position that adequate my skills and experience.
Achievements
• Win “White Gloves” in Jumeira Rotana for cleaning the rooms up to the standards.
• Achieved “Leader of quarter” 2016 Al Ghurair by Rayhaan Rotana
• Achieved “Quality assurance LRA” 3 times as a floor supervisor of section
•Achieved “Star Bond” for 15 times in Hilton for task achievement.
•Trained new and existing employees for the job of room arrangement, cleaning and bed making according to the hotel standards.
•Successfully handled and prioritized the daily task of the hotel by inspecting and releasing the rooms for guests without any complaints.
•Made recommendations to improve service standards and qualities and appreciated by the management.
Work Experience
Royal Rose Hotel – Housekeeping In charge Abu Dhabi,
November 2020 still up to date
•Allocated for supervisor task and checking the VIP rooms
•Checks daily public area and giving feedback
•Ensure daily basis checking the bar stock levels guest amenities
•Checking Monthly occupancy for cost based ordered the guest room and cleaning supplies.
•Maintaining the guest room and the F&B linen Inventory every quarterly.
•Monitoring new staff’s arrival, uniform and shoes ordering and doing monthly inventory for record.
•Updated gather room information in Opera system
•On job trainings and briefings for room attendants
•Inspect the arrangement of VIP arrival and occupied rooms
•Maintain the cleaning standards and ensure the safety when using chemicals
•Inspects and release the rooms as per the standard
•Spot check the rooms cleaned by room attendant
•Take inventory in the room and block rooms for major maintenance work
•Checks turn down service for VIP
•Checks priority rooms and attends guest complaints
Capital Centre Pearl Rotana – Assistant Manager Housekeeping Abu Dhabi,
September 2019 to October 2020
•Allocated for supervisor task and checking the VIP rooms
•Checks daily public area and giving feedback
•Ensure daily basis checking the bar stock levels guest amenities
•Checking Monthly occupancy for cost based ordered the guest room and cleaning supplies.
•Maintaining the guest room and the F&B linen Inventory every quarterly.
•Monitoring new staff’s arrival, uniform and shoes ordering and doing monthly inventory for record.
•Updated gather room information in Opera system
•On job trainings and briefings for room attendants
•Inspect the arrangement of VIP arrival and occupied rooms
•Maintain the cleaning standards and ensure the safety when using chemicals
•Inspects and release the rooms as per the standard
•Spot check the rooms cleaned by room attendant
•Take inventory in the room and block rooms for major maintenance work
•Checks turn down service for VIP
•Checks priority rooms and attends guest complaints
The Cove Rotana Resort – Head Supervisor Housekeeping Ras Al Khaimah UAE, 2017 October to 2019 September.
•Allocated for supervisor task and checking the VIP rooms
•Checks daily public area and giving feedback
•Prepares the daily task schedule for the room attendants
•Update and gather room information in Opera system
•On job trainings and briefings for room attendants
•Inspect the arrangement of VIP arrival and occupied rooms
•Maintain the cleaning standards and ensure the safety when using chemicals
•Inspects and release the rooms as per the standard
•Spot check the rooms cleaned by room attendant
•Take inventory in the room and block rooms for major maintenance work
•Checks turn down service for VIP
•Checks priority rooms and attends guest complaints
Al Ghurair Rayhaan & Arjaan by Rotana – Housekeeping Supervisor Dubai, U. A. E.
September 2012 to September 2017
•Supervising the room cleaning and arrangement on pre-opening
•Pre-opening hotel room snagging
•Prepares the daily task schedule for the room attendants
•Update and gather room information in Opera system
•On job trainings and briefings for room attendants
•Inspect the arrangement of VIP arrival and occupied rooms
•Maintain the cleaning standards and ensure the safety when using chemicals
•Inspects and release the rooms as per the standard
•Spot check the rooms cleaned by room attendant
•Take inventory in the room and block rooms for major maintenance work
•Checks turn down service for VIP
•Checks priority rooms and attends guest complaints
Jumeira Rotana – Head Room Attendant Dubai, U.A.E
February 2010 to September 2012
•Checks the early arrivals / departures from the Opera system
•Briefs the colleagues of any special event and VIP arrival
•Clean and arrange guest rooms according to the standards
•Help housekeeping supervisor to inspect and release room
•Arrange turn down service for VIP.
•Checks priority rooms, attends guest needs.
•Cleans to the set standards of minimum of 16 rooms.
•Report damaged misappropriated or missing items.
•Cleans and takes care of all working equipment and special cleaning machines.
•Clean and maintain the public area, lobby, offices, store rooms, lifts and service area
•Rooms’ vanities counter marble polish.
•Cooperate with the other housekeeping staff and other departments to work as a team at all times.
Hilton – Room Attendant Ras Al Khaimah, U.A.E
May 2007 to December 2009
•Worked as VIP floor attendant
•Public area cleaning and maintenance
•Worked in turn down service
•Cleaning standards using appropriate methods and chemicals.
•Special occasion set up like honey moon, wedding anniversary and VIP arrival
Hotel Zen Garden the Group of Country Club Hotels – Room Attendant Chennai, India
May 2006 to May 2007
•Cleans to the set standards, minimum of 20 rooms such as vacuums the carpet and upholstered furniture, dust and damp wipe furniture, empty ashtrays and waste baskets, make beds, wash sinks bathtub, toilet, tiles, mirrors and floors, and supply room correctly with guest supplies and linen.
•Reports damaged, misappropriated or missing items
•Cleans and takes care of all cleaning equipment and machines
•Clean and maintain the public area, lobby, offices, store rooms, lifts and service area
Education& Language Skills
•H.S.S.C. - Government Higher Secondary School
•ME diploma – Sengalvarayan collage Chennai, India.
•English, Hindi, Tamil, Malayalam
Computer Skills
•Microsoft Office - Word, Excel and Power point
•Fidelio OPERA PMS – Hotel Reservation and Room Management system
•Bayan Payroll System –Employee time keeping and Payroll system
•Jana - Material and Equipment’s ordering
Trainings
•On job training – Departmental Trainer
•On job training – ISS - Department Interviewer
•On job training - Managing Colleague Development Program
•On job training - Destination Leadership Program
•Security awareness training course for the Hospitality Industry
•Manage Your Career Training
•Fire, Health and Safety Trainings
Personal Information
Passport Number : N 4583475
Date of Issue : 28th Feb 2016
Date of Expiry
: 27th Feb 2026
Place of Issue
: Chennai
Gender
: Male
Nationality
: Indian
Date of Birth
:16thJune 1985
Marital Status
: Married
References
Mr. Dhan Singh
Director of Housekeeping The Cove by Rotana
Ras al Khaimah U.A.E
*********.********@******.***
Mobile number:
Mr. Surjit Singh
Director of housekeeping
Centro capital Centre Rotana
Phone Number: +971.501751382
Email ******.*****@******.***
Mr. Basant Bist Kumar
Director of housekeeping
Pearl Rotana Capital Centre
Mobile number: +971-*********
Email ******.****@******.***
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