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Office Assistant, Data Analyst

Toronto, ON, Canada
March 23, 2021

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Nastaran Imanian

Toronto, ON M*J *T*647-***-**** •

March 22nd, 2021

Toronto, Ontario, Canada

RE: Administrative Student

Dear Hiring Manager,

In response to the administrative student position I have enclosed my resume

for your review and consideration. When reviewing the position requirements, I was excited

to find that my qualifications and personal strengths align with your needs and mission.

Ideally, this opportunity will allow me to further contribute to the health care system by

supporting the management and improvement of the day to day operations. While

volunteering, interning, and working at hospitals and a medical office I gained an interest

and desire to continue helping individuals in an empathetic manner to reach their best

possible health outcomes.

By studying both Nursing and Health Management I gained extensive knowledge

and experience in the health field and along with the valuable information gained through

my program I had the opportunity to run all administrative duties for Doctors Without Borders/Médecins Sans Frontières (MSF). From finding solutions to strategize and creatively

think of ways that would improve measures, to gaining support and offering better assistance

to members. Prior work experience includes working as a part-time medical office assistant,

where my duties involved relaying any information to patients, patient registration and

discharge, maintenance of patient records, data entry, scheduling appointments, as well as

helping to answer any questions that patients might have had. I further established a strong foundation in management and patient support by creating strategies such as organization

systems which included a more confidential and easier way to access client documents and

files. With this position, as well as prior experience being a student nurse in the healthcare

setting, I learned to communicate properly whether that meant understanding medical

terminologies and providing accurate work or quickly solving any problems with my

interpersonal and conflict resolution skills, while having a client focused outlook on


Moreover, by interning at Humber River Hospital as a clinical data analyst I had the opportunity to examine lists of vaccinated patients and identify any errors in reporting by

studying different systems and applying problem solving skills, pattern recognition, and data mining. This internship allowed me to familiarize myself with the systems and software’s

being used at Humber River Hospital such as COVax, Pomelo and enabled me to use my critical

thinking skills and attention to details in order to finish tasks in a qualified manner. Likewise,

the environment and mission that Humber River hospital presents which is helping people stay healthy and deliver high-quality care is very meaningful to me and I would love to be a part of

by leaving an impact while motivated to learn, grow and excel in a fast-paced environment.

My passion to improve care through a creative lens, along with my administrative

experience, and leadership skills that I developed within various settings, makes me a strong candidate for this position. I proved myself as a caring and responsible person who can be

depended on to manage multiple activities while ensuring the well-being of others. Combined,

the opportunity to apply my skills and gain professional experience as a clerical support

associate would be very important to me.

Please review my enclosed resume for a more in-depth illustration of my work

history and accomplishments. I would appreciate the opportunity to be interviewed at your

earliest convenience and I am eager to discuss how my personality and background fits the

administrative student position at Humber River Hospital.

Thank you for your time and consideration of my candidacy.


Nastaran Imanian




Toronto, ON M2J 2T9


Team player & leadership skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Administrative support

Ability to quickly learn new skills

Exceptional communication skills

Fluent in English and Farsi


York University

Toronto • Expected in 04/2021

Bachelor’s in Health Studies 2017-2021: Health Studies, Majoring in Health Management/Administration

Bachelor of Science in Nursing: 2015-2017

Georges Vanier Secondary School: High School Diploma


Medical Terminology Certificate-

May, 2021

Institute for HC Improvement certificate

Certificate for Student Association of Health Management, Policy, & Informatics Peer Leaders

Canadian Red Cross CPR/AED HCP

Google Analytics Certificate


Photography and editing

Getting lost in a good book

Treetop Trekking


A position with an organization that allows for a dynamic individual who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Result-oriented with knowledgeable management skills and a strong determination to preform great work. Leaving an impact while motivated to learn, grow and excel in a fast-paced environment.



Analyzed lists of vaccinated patients and identified errors in reporting

oBy looking at different systems identify any gaps and ensure more accurate data reporting within COVax Pomelo software

oActed as a “mission control” for Humber hospital by encouraging better integration of software’s and better communication between departments on patient’s vaccine status’s

Participated in continuous support and reflective-related exercises


Sleep Clinic - Medical Office Assistant/Receptionist Administrator

Toronto, ON 07/2018 - 01/2019

Promoted office efficiency, coordinating charts, helping patients with diverse needs.

Reviewed and sent medical records to other physicians upon request.

Improved timely payment of bills by developing flexible payment plans for patients.

Scheduled appointments for doctor visits and procedures using desktop calendar software.

Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.

Doctors Without Borders/Médecins Sans Frontières –Administrator/Secretary of Student Union

Toronto, ON 01/2019 – 2020

Main point of contact and recruited, hired, and trained club members

Delegate all the administrative duties and running of club; write letters from the club to other clubs

Built team from ground up establishing proprietary approaches to social media management and web analytics

Developed new promotional product launches that increased brand awareness and sales

Created content calendars that aligned with social strategy in order to streamline processes and efficiency

Increased school registrations with improved promotional approaches and outreach strategies

Fund raising and raising awareness

Sunnybrook’s Trauma Centre (clinical placement)

Toronto, ON 2017

Empathize socially with patients by incorporating communication skills

Checking for vitals, performing morning care, bed making, and feeding

Using interpersonal skills to strengthen the therapeutic nurse-patient relationship

Kensington Gardens Healthcare Facility (clinical placement)

Toronto, ON 2016

Shadowing nurses and doctors whilst at the same time assisting them

Preform different tasks including paper work, bed making, feeding patients, tending to any patient needs

Incorporating communication skills, ways to build trust and a therapeutic relationship with the patient

Student Association of Health Management, Policy and Informatics (SAHMPI) (Volunteer)

Involved with local and international events and projects to improve the social determinants of health within disadvantaged communities

Increased online presence by managing Facebook, Twitter, and Instagram accounts and increased overall social traffic

Created content calendars that aligned with social strategy in order to streamline processes and increase efficiency

Healthcare leadership and management skills driven to strong networks and knowledge

Church Street Community Centre Volunteer

Toronto, ON 2019

Helping those LGBTQ youth and adults who experience homelessness and marginalization

Cooking and serving food, talking with residents, answering phones

Organizing a food or coat drive, picking up donated item

North York General Hospital Volunteer

Toronto, ON 2019

Help raise funds for hospital projects and equipment with a mission to make a difference

Providing excellent customer service to patients, residents and their families

Professional, reliable, punctual, accountable, and a team player


Toronto Community Youth Leader-Toronto, ON

Toronto, ON 2015-2016

Plans, organizes and leads youth recreational programs

Supervises participants in program and provides feedback

Interacts with participants, parents, staff and the public to provide program information

Performs administrative tasks to support the program

Customer Service Representative, Supervisor, Cashier-Loblaws

Toronto, ON, 01/2015 - 2020

Provide fast, efficient, and friendly customer care when ringing out employees

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Collected customer feedback and made process changes to exceed customer satisfaction goals

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responsible for effective communication between shifts

Access Research - Telemarketer/Researcher

Toronto, ON, 06/2014 - 09/2015

Delivered sales talks to customers reached via manual and automatic dialing systems.

Overcame objections using friendly, persuasive strategies.

Handle studies from large scale tracking studies to small scale executive interviewing to sensitive project types such as injured workers

Complete surveys for companies such as TELUS, assisting customers with their inquiries and problems by phone and e-mail.

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