March 22nd, 2021
Toronto, Ontario, Canada
RE: Administrative Student
Dear Hiring Manager,
In response to the administrative student position I have enclosed my resume
for your review and consideration. When reviewing the position requirements, I was excited
to find that my qualifications and personal strengths align with your needs and mission.
Ideally, this opportunity will allow me to further contribute to the health care system by
supporting the management and improvement of the day to day operations. While
volunteering, interning, and working at hospitals and a medical office I gained an interest
and desire to continue helping individuals in an empathetic manner to reach their best
possible health outcomes.
By studying both Nursing and Health Management I gained extensive knowledge
and experience in the health field and along with the valuable information gained through
my program I had the opportunity to run all administrative duties for Doctors Without Borders/Médecins Sans Frontières (MSF). From finding solutions to strategize and creatively
think of ways that would improve measures, to gaining support and offering better assistance
to members. Prior work experience includes working as a part-time medical office assistant,
where my duties involved relaying any information to patients, patient registration and
discharge, maintenance of patient records, data entry, scheduling appointments, as well as
helping to answer any questions that patients might have had. I further established a strong foundation in management and patient support by creating strategies such as organization
systems which included a more confidential and easier way to access client documents and
files. With this position, as well as prior experience being a student nurse in the healthcare
setting, I learned to communicate properly whether that meant understanding medical
terminologies and providing accurate work or quickly solving any problems with my
interpersonal and conflict resolution skills, while having a client focused outlook on
Moreover, by interning at Humber River Hospital as a clinical data analyst I had the opportunity to examine lists of vaccinated patients and identify any errors in reporting by
studying different systems and applying problem solving skills, pattern recognition, and data mining. This internship allowed me to familiarize myself with the systems and software’s
being used at Humber River Hospital such as COVax, Pomelo and enabled me to use my critical
thinking skills and attention to details in order to finish tasks in a qualified manner. Likewise,
the environment and mission that Humber River hospital presents which is helping people stay healthy and deliver high-quality care is very meaningful to me and I would love to be a part of
by leaving an impact while motivated to learn, grow and excel in a fast-paced environment.
My passion to improve care through a creative lens, along with my administrative
experience, and leadership skills that I developed within various settings, makes me a strong candidate for this position. I proved myself as a caring and responsible person who can be
depended on to manage multiple activities while ensuring the well-being of others. Combined,
the opportunity to apply my skills and gain professional experience as a clerical support
associate would be very important to me.
Please review my enclosed resume for a more in-depth illustration of my work
history and accomplishments. I would appreciate the opportunity to be interviewed at your
earliest convenience and I am eager to discuss how my personality and background fits the
administrative student position at Humber River Hospital.
Thank you for your time and consideration of my candidacy.
Toronto, ON M2J 2T9
Team player & leadership skills
Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to quickly learn new skills
Exceptional communication skills
Fluent in English and Farsi
Toronto • Expected in 04/2021
Bachelor’s in Health Studies 2017-2021: Health Studies, Majoring in Health Management/Administration
Bachelor of Science in Nursing: 2015-2017
Georges Vanier Secondary School: High School Diploma
Medical Terminology Certificate-
Institute for HC Improvement certificate
Certificate for Student Association of Health Management, Policy, & Informatics Peer Leaders
Canadian Red Cross CPR/AED HCP
Google Analytics Certificate
Photography and editing
Getting lost in a good book
PROFESSIONAL SUMMARY & OBJECTIVE
A position with an organization that allows for a dynamic individual who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Result-oriented with knowledgeable management skills and a strong determination to preform great work. Leaving an impact while motivated to learn, grow and excel in a fast-paced environment.
HEALTH MANAGEMENT PRACTICUM-HUMBER RIVER HOSPITAL WINTER 2021
Analyzed lists of vaccinated patients and identified errors in reporting
oBy looking at different systems identify any gaps and ensure more accurate data reporting within COVax Pomelo software
oActed as a “mission control” for Humber hospital by encouraging better integration of software’s and better communication between departments on patient’s vaccine status’s
Participated in continuous support and reflective-related exercises
Sleep Clinic - Medical Office Assistant/Receptionist Administrator
Toronto, ON 07/2018 - 01/2019
Promoted office efficiency, coordinating charts, helping patients with diverse needs.
Reviewed and sent medical records to other physicians upon request.
Improved timely payment of bills by developing flexible payment plans for patients.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
Doctors Without Borders/Médecins Sans Frontières –Administrator/Secretary of Student Union
Toronto, ON 01/2019 – 2020
Main point of contact and recruited, hired, and trained club members
Delegate all the administrative duties and running of club; write letters from the club to other clubs
Built team from ground up establishing proprietary approaches to social media management and web analytics
Developed new promotional product launches that increased brand awareness and sales
Created content calendars that aligned with social strategy in order to streamline processes and efficiency
Increased school registrations with improved promotional approaches and outreach strategies
Fund raising and raising awareness
Sunnybrook’s Trauma Centre (clinical placement)
Toronto, ON 2017
Empathize socially with patients by incorporating communication skills
Checking for vitals, performing morning care, bed making, and feeding
Using interpersonal skills to strengthen the therapeutic nurse-patient relationship
Kensington Gardens Healthcare Facility (clinical placement)
Toronto, ON 2016
Shadowing nurses and doctors whilst at the same time assisting them
Preform different tasks including paper work, bed making, feeding patients, tending to any patient needs
Incorporating communication skills, ways to build trust and a therapeutic relationship with the patient
Student Association of Health Management, Policy and Informatics (SAHMPI) (Volunteer)
Involved with local and international events and projects to improve the social determinants of health within disadvantaged communities
Increased online presence by managing Facebook, Twitter, and Instagram accounts and increased overall social traffic
Created content calendars that aligned with social strategy in order to streamline processes and increase efficiency
Healthcare leadership and management skills driven to strong networks and knowledge
Church Street Community Centre Volunteer
Toronto, ON 2019
Helping those LGBTQ youth and adults who experience homelessness and marginalization
Cooking and serving food, talking with residents, answering phones
Organizing a food or coat drive, picking up donated item
North York General Hospital Volunteer
Toronto, ON 2019
Help raise funds for hospital projects and equipment with a mission to make a difference
Providing excellent customer service to patients, residents and their families
Professional, reliable, punctual, accountable, and a team player
Toronto Community Youth Leader-Toronto, ON
Toronto, ON 2015-2016
Plans, organizes and leads youth recreational programs
Supervises participants in program and provides feedback
Interacts with participants, parents, staff and the public to provide program information
Performs administrative tasks to support the program
Customer Service Representative, Supervisor, Cashier-Loblaws
Toronto, ON, 01/2015 - 2020
Provide fast, efficient, and friendly customer care when ringing out employees
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Collected customer feedback and made process changes to exceed customer satisfaction goals
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responsible for effective communication between shifts
Access Research - Telemarketer/Researcher
Toronto, ON, 06/2014 - 09/2015
Delivered sales talks to customers reached via manual and automatic dialing systems.
Overcame objections using friendly, persuasive strategies.
Handle studies from large scale tracking studies to small scale executive interviewing to sensitive project types such as injured workers
Complete surveys for companies such as TELUS, assisting customers with their inquiries and problems by phone and e-mail.