Kaliph Young

OBJECTIVE:

I would like to extend my experience and develop my knowledge in a strong company with room for growth. Utilizing my proven customer service and sales abilities along with my experience, training and education I aim to be an asset to the company I work for. I have a keen interest in leadership with the demonstrated interpersonal communication skills, experience and personality to make not only myself and coworkers successful but the company as a whole.

EDUCATION:

St. Clair College, Windsor, ON. 2008 -2010

Law & Security Diploma

Related coursework : Criminal and Civil law, Criminal Code, Interviewing and Investigations, French, Diversity, Sociology, Criminology, Immigration, Memory Retention

Precise Law Enforcement note taking

Vincent Massey Secondary School, Windsor, ON. 2002 – 2007

High School Diploma

Multi-sport athlete including All City selection in Football and Basketball

EXPERIENCE:

Financial Services Manager, Rafih Automotive Group Windsor, ON. 2014-Present

Offering vehicle financing and insurance to our customers

Providing thorough presentations of our suite of aftermarket products and warranties

Presenting and explaining all manufacturer provided services and contracts/policies

Seeking and obtaining new lending institutions, analyzing credit reports

Cultivating positive working relationships with banks and lenders to secure competitive rates

Processing and completing financing and leasing deals accurately through negotiations

Understanding and working in accordance with all provincial, federal and corporate mandates

Creating, implementing and maintaining a program with the Sales Team which increased inter department success while significantly enhancing our market penetration

Analyzing market conditions and competitor positions to maintain keep the company in an advantageous position

Sales and Leasing Consultant, Rafih Automotive Group Windsor, ON. 2013-2014

Adhered to and implemented dealership policies and procedures

Achieving and surpassing set dealership objectives/goals

Generating leads through a variety of channels including but not limited to: cold calls, follow ups and existing clientele database

Conducting interviews with prospective buyers

Provided excellent customer service to potential and existing clientele

Closing deals through skilled negotiation and ensuring customer satisfaction

Servicing clients post sale through follow ups and providing after sales service

Explored and alleviated customer grievances

Conducted daily inspections of lot and database to familiarize myself with our current stock

Trained and mentored new members to our team to ensure they espoused the dealerships values, goals and culture

Sales Product Expert, The Future shop, Windsor ON. 2009 - 2012

Use a professional sales approach acquired through G.U.E.S.T. training understand customer behaviours

Based on long tenure, given a mentorship role with employees for their training and development

Acquired a lead role in the health and safety committee to fulfill the necessary policies and procedures of a safe working environment

Consistently exceeding company projections in the primary areas of sales target goals and profitability

Develop close and personal relationships with clients to ensure customer loyalty and retention

Assembly Line Worker, TRW Automotive Plant, Windsor, ON. 2005-2008

Shipping and receiving duties required organizational skills and attention to detail

Inspected parts to ensure that they meet specific engineering instructions

Set-up and operated tools and robotic equipment

QUALIFICATIONS:

Valid Ontario G-class licence

W.H.M.I.S training

Knowledge of Microsoft Office, All internet platforms and associated applications

AVAILABILITY:

Full-Time/part-time

REFERENCES:

Available upon request.

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