Rodel L. Silvano

*** *********** **. ******* *. Quezon City

093********/ 094********/ adk32g@r.postjobfree.com

Personal Profile

AGE:32 years old

BIRTHDAY: October 28, 1988

RELIGION: Roman Catholic

CIVIL STATUS: Married

SEX: Male

HEIGHT: 56

WEIGHT:168 lbs.

Career Objective/Summary

Objective: To secure a mid-level I.T. Support Customer Service job with a respected employer in the Information Technology industries, with room for upward advancement based on performance.

Summary: A dedicated, helpful I.T. Support Representative with a highly skilled experience in troubleshooting computer and other computer related problems. Able to work independently and use in-house resources effectively, such as online databases and problem resolution procedures. Willing to do shift work and weekends if required.

Work Experience

June 26, 2010 - Present Technical Support Staff

H&D Information Technology Incorporated

Daily visit the school assigned to us

Maintain the computer laboratory in good and in working condition all the time

Maintain the Internet connectivity and other network connection throughout the school

Perform monthly inventory of the computer laboratory of the school

Perform repairing and troubleshooting of other computer peripherals at the school

Perform audio and sound setup of speaker system

Create movie slideshow whenever there are program in school

Record or take photos whenever there are program in school

April 2010 -June 2010 Technical Representative

LRA PACIFIC/ SMARTMATIC CORPORATION

Serve as national support all throughout the election period via telephone

Talk to a PCOS Machine or CCS Technician and gave them instruction of troubleshooting on a such problem occurring on the Election day

October 2007- April 2010 Technician

COMPLINK MARKETING INCORPORATED

Meet the customers satisfactory of their computer needs

Troubleshoot the desktop or laptop and other computer peripherals that customer brought back to us

Inventory of computer parts and product in the branch

Education

June 2005- May 2007 B.S. Computer Technology

Asian Institute of Computer Studies

June 2001- March 2005 Batasan Hills National High School

June 1996- March 2001 Payatas A. Elementary School

Rank: 8th Honorable Mention

Skills, Certifications and Achievements

Achievements:

Best Technician (Year: 2008) COMPLINK MARKETING INC.

Best Technician (Year: 2009) COMPLINK MARKETING INC.

Certifications:

TESDA CHS-NC2: 131************

Cisco CCNA 1-4 Course Completion

Skills:

Troubleshooting of Desktop, Laptop and other Computer Parts and Peripherals

Perform Network connection through wired and wireless device

Configuring IP addresses, Static or Dynamic, File And Printer sharing

Installing Microsoft Product and other Microsoft Applications

Basic knowledge on CCTV

Dual Booting MACINTOSH OS and Microsoft Operating System

Driving 4 WHEELS and 2 WHEELS Vehicle ( Manual& Automatic)

Hobbies and Interests

Testing new updated software and applications in the internet download useful software for optimizing computer operation, Motorcycle riding, Playing Basketball, Building a Computer Gaming rig.

Organizations

F.I. ALLIANCE RIDERS CLUB

Mio Owners Republic

Character Reference

Arman Edrada/ Computer Technical Coordinator - 092********

Liwayway Morquicillo/ ACELINA SCHOOL PRINCIPAL - 094********

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