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Sales Customer Care

Location:
Puerto Rico
Salary:
Negotiable
Posted:
February 11, 2021

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Resume:

RaDonna Haywood

*** *. ******** ***.*****, OK.

918-***-****

Education:

• Associates Degree in Accounting, Strayer University Online.

I RaDonna has had hands on experience in scanning, auditing and processing documents, and records. Responsible for scanning legal documents in my current job. Expert in ten-key by touch/sight 177dp keystrokes along with data entry and typing speed is 55 wpm. Knowledge of Software (Microsoft Office/Excel, Lotus Notes, Oracle and Sap T-codes. Scanned and logged Accounts Payable Invoices into electronic filing system/excel. Audited employee expense reports to ensure proper backup is attached. Processed eligibility paperwork, drops, and transfers and maintain customer database accurately within the required time frame of eligibility determination as established by funding sources. Performed invoice data entry, processing invoices (250+ weekly). Monitored correspondence and took appropriate action.

SDC May19-June 10

Accounts Payable

Responsibilities:

• Scanned invoices to a pdf file and renamed

• Met order entry, quoting and status response time objectives. Understand AMETEK SMP Division strategic initiatives and influence customer of – Gain market share, competitive pricing, and market intelligence.

• Provided feedback to commercial and management teams.

• Acted as a customer advocate – present data and make recommendations as to the course of action to business leaders and act within defined decision-making authority to drive Ease Of Doing Business with SMP. Ability to reach across departmental boundaries to satisfy customer inquiries. manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective.

• Employed analytical skills to evaluate and/or aggregate customer forecasts to plan supply chain needs Relationship management

• Knowledgeable quick book

• Turned Quotes into Orders (Capture Business) – substantial focus on capturing business with our customers; if not obtained, what was the competitive situation and why the business wasn’t captured. Specific weekly and monthly targets had to be achieved.

• Weekly activity within quote tracking databases (Dynamics, SalesForce, etc.)

• work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day – admin activities to problems solving/decision making (both ends of the spectrum).

• Served as the liaison, the glue and the driver of issue resolution between the customer, plant, quality, supply chain and finance to pull together all necessary resources to support the customer need, including resolving any issue.

• manage multiple priorities and meet strict deadlines.

• Provided support and anchor with Inside Sales Manager, Sales Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers. Assumed additional responsibilities and performs special projects as needed or directed

Bonafide Bailbond

Aug 15 – Present

Bondman

Responsibilities:

• Issues bail bonds to the court to cover the amount of bail the court has set for a person who has been arrested.

• A close friend or relative generally initiates bail, and this person becomes the co-signer on the bond in in order to secure the defendant's release from jail.

• If the defendant fails to keep the agreement, the co-signer becomes responsible for paying the full amount of the bond.

• An administrative assistant in a bail bonds office provides support to the bail bonds agent throughout this process. Produced legal contracts and documents, typing and scanning as well.

• Along with phone business and public direct contact.

Womack Truck Supply

Sep 15 – Jun 17

AR/AP Clerk- Waterhouse

Responsibilities:

• Sap T- codes used on a regular basis include MF-04, VL01nN, VL02N,

• LS24,LT24,LT12,ZFOC, LB13,LB11,MB51,MB1B, VA03,LX03,MBST, MB51,MB1A,ME21N

• Expedite material/hands tools

• Printed invoices from fax and email holding queue.

• Performed invoice data entry, processing invoices (250+ weekly).

• Matched checks to invoices and prepared vendor checks for mailing.

• Responsible for the accurate filing of all accounts payable invoices.

• Audited employee expense reports to ensure proper backup is attached.

• Assisted with year-end 1099-MISC preparation.

• Responsible for generation of pa purchase order, receipt of goods and services.

• Matching, reconciliation, and discrepancy resolution of invoices against purchase orders.

• Payment Routines

• Controlled inventory

• Shipping/receiving

• Scanned and logged Accounts Payable Invoices into electronic filing system/excel.

• Other Office Duties:

• Updated Property Sales Report.

• Scanned new sales contracts.

• Filed contract closings

• Shipping/receiving inventory.

• Updated Certificate of Liability Insurance report.

• Calculated office expense allocations for related companies.

• Updated Lot # and Lot Address spreadsheet.

• Worked on other assigned special projects or required to perform other accounts payable/ office duties not listed above.

Epitec

Oct 2012-March 2015

Record Specialist

Responsibilities:

• Monitored heavy maintenance lines and provision appropriate spare allocations/support.

• Reviewed all aircraft out of service for an extended period of time and communicate the status with operational personnel on bridge to discuss coverage options.

• Monitors spare aircraft throughout the daily operation.

• Remainder accountable for quick turns, broken trips and unlinked legs.

• Kept management advised of all irregular operations and any discrepancies pertaining to the international operations.

• Processed records documents and reviews to ensure accuracy and completeness.

• Researched and resolves aircraft data issues.

• Distribute and files documents as required by procedures.

• Set up/installs inspections in the computer system.

• Research and resolve unmatched aircraft data.

• Distributed and filed documents as required by procedures.



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