Receives English and/or other language incoming *-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.

Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients.

Participates on select task forces and committees and performs other duties as assigned.

Receives English and/or other language incoming 2-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.

Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients.

Participates on select task forces and committees and performs other duties as assigned.Receives English and/or other language incoming 2-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.

Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients.

Participates on select task forces and committees and performs other duties as assigned.

Receives English and/or other language incoming 2-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.

Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients.

Participates on select task forces and committees and performs other duties as assigned.Receives English and/or other language incoming 2-1-1 Texas/United Way HELPLINE calls, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Keeps up-to-date, accurate records on all calls and follows up on cases according to established protocols.

Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients.

Participates on select task forces and committees and performs other duties as assigned.