Juan Carlos Arroyo

**** ******* *** **

Kennesaw, GA 30144

678-***-****

adiyxu@r.postjobfree.com

Summary

I currently possess over 21 years of experience as a Project Manager in SDLC, Data Centers, GCP Cloud Transformation and Call Center Project Management in a corporate environment. My personal expertise is in data consolidation, migration, and virtualization for domestic and international enterprise wide environments. I have a highly-successful track record in the design, planning, time-critical delivery, and compliant closure of complex multi-faceted national and international technology projects.

I have a solid understanding of PM tools and software spanning from Google applications, MS Project, SharePoint, Visio, PowerPoint, Microsoft Office 97/2000, Windows NT. 95, 98, XP and Windows 7, Microsoft Access, and Lotus Notes. I am additionally skilled in the installation, decommission, new services infrastructure, facility closure moves, WAN/LAN Integration, FAA OE/AAA web site, FAA determinations, VoiP, and biometric technologies.

Skills Inventory

Management of national, international and virtual teams

Management of small, medium, and large projects with budgets of $3K – $6M

Management of third party contracts and resources

Management of technical and non-technical projects including Aerospace Network

Installation, Decommission, New Services, Facility Closures Moves on Data Centers, WAN/LAN Integration, GCP Google Cloud Transformations

DevOps, JIRA, Confluence, Clarity and all Google documents.

Analysis/Design:

Authored Statements of Work, Scope, Project Plans and Charters

Documenting functional and technical requirements

Documenting and Analyzing Return on Investment and Business Case

Analyzing and mitigating Project Risk

Professional Experience

Equifax- Sr. Program/Project Manager Aug, 2018 to Present

Developed Data Center (DMDC) Project Plans. Oversees all phases of projects from inception through completion and assure the responsibility for the cost, schedule and technical performance with Data OPS. Participate in the negotiation of contract and contract changes.

Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Act as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. Establish design concepts, criteria and engineering efforts for product research, development, integration and test. Develop new business or expand the product line with the Business Units.

GCP Cloud Migration: Establish milestones and monitors adherence to master plans and schedules identified program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Direct the work of employees assigned to the program from technical and administrative areas.

Coordinated service acceptance tests with technicians and businesses.

Facilitated conference calls and presentations with correspondence in order to discuss order status and take-over escalations on weekly basis.

Pulled daily reports of events due and proactively managed with internal/external customers.

Used MS Project for tracking purposes and PPM (Project & Portfolio Management Software) and Google documents, DevOps, JIRA, Confluence, Clarity.

Hewlett-Packard-IT Project Manager Oct, 2008 to Jan. 2010 and Apr. 2011 to Jun, 2018

Project Manager responsible for managing major consolidation Data Center, Call Center, new build Infrastructure Projects in the Americas Region.

Developed project plans, managed escalations, installations, conflict management expert, completed migrations from old legacy to new Data/Voice by deploying Opsware VMWare solutions worldwide which included responsibilities in overseeing processes, Alcatel Application Process and Implementation to external customers, SLA, and monitoring the status of B-end provisioning for all orders.

Ensured all phases were followed for SDLC Development which included the following: requirements and cost analysis, design, Implementation process, verification, testing, and maintenance.

Coordinated service acceptance tests with technicians and businesses.

Facilitated conference calls and presentations with correspondence in order to discuss order status and take-over escalations on weekly basis.

Pulled daily reports of events due and proactively managed with internal/external customers.

Used MS Project for tracking purposes and PPM (Project & Portfolio Management Software)

AT&T, Atlanta, GA (Project Manager) Nov 2006 – September 2008

Developed project plans, managed escalations/installations/conflict management/testing of international frame relay, VMWare, T1/E1, DS3, 3D Wireless and ATM access with responsibilities in overseeing processes, procedures and requests by monitoring the status of B-end provisioning for all orders assigned.

Worked with International and third party vendors for cost, supply, and timeframe of delivery of E1 circuits for the International side.

Managed the configuration and testing for T1/E1 WAN applications by following the physical interface configuration for the Ethernet and WAN, configure the L2 protocol, bound the physical and virtual (L2) interfaces, created access list (NAT parameters), and sent to the Tier 2 to configure the routing information to the Cisco routers (RIP, OSPF, static routers etc).

Managed the escalations of the DS3 converters over the Ethernet in Mexico, in addition managed the implementation of 3D wireless connections in LA, and made sure the converters were delivered on time by PTT. In addition, made sure to control the backbone (DLCI, CIR/EIR) assignments in order to prevent Network congestions.

Participated in daily conference calls with counterparts to confirm we are on target for project implementation.

Strong Analytical Skills and Site Acquisition Tower Build-Out.

Spearheaded team effort to ensure all activations are successful. Team leader on all activation issues for immediate resolutions.

Maintained ownership, managed and monitored access orders, expedited backlogs utilizing the relationship with provisioning coordinators in Latin America and Caribbean countries.

Demonstrated self-confidence in managing respective countries. Strong focus on customer needs and improving customer satisfaction by developing excellent relationships with suppliers.

Pulled daily reports of events due and proactively managed with MOW teams.

Used MS Project for tracking purposes.

SITA Atlanta, (Project Manager) August 1999 – August 2006

Project Manager for Delta Technology account, Galileo, and many South America Airlines.

Managed Airport Hubs Project deploying new LAN/WAN infrastructure at 50 airports worldwide in 2004 and an additional 100+ airports in 2005.

Managed the escalations of the DS3 and 3D wireless converters over the Ethernet in Mexico and LA, made sure the converters were delivered on time by PTT. In addition, make sure to control the backbone (DLCI, CIR/EIR) assignments in order to prevent Network congestions.

Received projects from internal PMO Manager then develop project plan and mobilizes resources to execute project plan.

Held accountable for the overall Service Implementation process by maintaining ownership of project/orders until completion that includes Migration from Frame Relays and X25 to MPLS (IPVPN), UNIX, Solaris, PBX, Aircom and VoIP for Major Airline Customers.

Registered service orders and allocate network parameters for new LAN design for most of the airline customers and Data Centers.

Tracked and Managed order progress with relevant service provisioning, Network Engineers and Architects entities.

Coordinated service acceptance tests with customers.

Provided presentations for order status and reports to customers, the account team, and managers on a weekly basis.

Used MS Project for tracking purposes and MS SQL Server.

MCI TELECOMMUNICATION: (Billing Analyst) January 1993 – August 1999

Billing Analyst – Order Manager handling various billing and maintenance order issues supporting the inbound/outbound teams. Products included vision, Vnet, Frame Relay, T1, DS3, cellular, internet, paging, and toll free service.

Order Manager supporting agencies on a daily basis. Demonstrated strong verbal and written communication with internal/external customers on complex issues. Conducted team pre-shifts, training to business service customers on Vision/Vnet/Toll Free and other dedicated product services. Displayed solid understanding of Microsoft Office 97/2000, Windows NT/95/98, Microsoft Access, Lotus Notes, and PowerPoint.

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