PB Patrick Burks

559-***-**** E: adhpw4@r.postjobfree.com

Visalia, CA 93292

PROFESSIONAL

SUMMARY

Dedicated professional with proven skills in managing administrative teams and employees and delegating tasks to accomplish operational goals. Methodical and highly organized with good prioritization and planning abilities. Thorough and steadfast Office & Field Worker with satisfactory administrative skills and solid background in delivering customer service and employee support. Diligent in surpassing business targets while satisfying diverse customer demands and balancing employee workplace chemistry. Independently handles clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Reliable Secretarial Assistant experienced in front desk duties including scheduling and record-keeping. Detail- oriented office support specialist with demonstrated knowledge of Quickbooks and various employee time management software. Proven abilities to create and implement training materials and protocols to keep employees and organization up-to-date on regulations and laws.

SKILLS Office systems management

Office supplies inventory

management

Office management technologies

Opening and closing offices

Office inventory management

Office support (phones, faxing,

filing)

Advanced knowledge of MS Office

Suite

Office consultations

Vendor interaction

Guest experiences

Policy and procedure adherence

Conflict resolution

Grassroots organizational

structures

Coalition building

Sales expertise

Digital marketing

New hire on-boarding

Staff development plans

Schedule Management

Tech-savvy

Quickbooks savvy

WORK HISTORY OFFICE ADMINISTRATOR & CUSTOMER SUPPORT 04/2017 to CURRENT Atkinson Events, Inc. Fresno, CA

Manage a staff of over 21 Entertainers and keep them trained and knowledgeable in the aspects of the events in which we're hired to do. Train the staff in HR-related tasks (i.e - Sexual Harassment Protocol, Effective Communication, Confirmation of job assignment & Health care management.

Oversee over 500 events a year as well as over 10+ events a weekend. Contacting and retaining customers and current clientele, as well as ensuring their satisfaction and maintaining quality services. Schedule, manage and execute meetings with corporate and private clients, as well as drafting contracts and agreements for services. Create lines of open communication and dialogue between clients, staff and other businesses, as well as nurturing relationships with other companies in the industry.

Create training materials, as well as correspondence to staff & clientele. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Organized domestic travel arrangements for up to 21 staff members, including all transportation and hotel stays.

Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.

SUBSTITUTE & AFTERSCHOOL TUTOR 09/2017 to 09/2018

California Teaching Fellows Foundation Fresno, CA Substituting for teachers that need an instructor in their classes. Administer tests, and provide state approved educational standardized lessons during afterschool programs.

Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks. Assisted students of all ability levels develop life-long learning skills and good study habits.

Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.

Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes. Repeatedly requested as a teacher for classrooms by students and corporate staff based on excellent past referrals and trusted performance. FRONT DESK CONCIERGE 05/2018 to 08/2018

American Baptist Home The West: Human Good Fresno, CA Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Worked closely with guests, some VIP or staff, with high degree of respect for privacy.

Arranged for transportation to and from airport, medical appointments and events for visitors and guests

Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Maintained front desk's concierge book to provide visitors with access to relevant local information.

Communicated with security from monitoring surveillance cameras and kept into contact with medical personnel in case of emergency. Kept detailed log of daily resident check-ins to ensure safety, and handled and balanced funds from safe at the beginning and at the end of every shift. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

STUDENT LEGAL CLERK 08/2013 to 09/2017

Financial Credit Network, Inc. Visalia, CA

Copy, mail and file lawsuits and corresponding paperwork for collections; mail and correspond with consumers, clients, clerks, attorneys, lawyers and judges.

Also, be the courier of official documentation between the court collections department and Financial Credit Network, whilst implementing and creating new programs in conjunction with the courthouse for new proposed county programs.

Work under the direction of lawyers and help them prepare for meetings, hearings and trials.

Frequently undertake research projects for multiple cases to determine precedent, draft or complete legal documents and ensure the correct paperwork is filed with the courts within a specific time period. In many cases, work directly with clients in a non-advising capacity, such as answering questions, scheduling appointments and making sure all court requirements are met.

Other routine tasks, such as processing and transcribing documents, entering data, scheduling and taking dictation.

Also, handle typical office duties, such as answering phones, managing inventory or performing accounting tasks.

Sports official city of visalia; parks & Recreation January 2012 - September 2017 Monitor and officiate the sporting activities of over three different sports and various leagues.

Also, mentor children and teach the basics of sports and the importance of teamwork.

Improve and enhance the interactions amongst parents, athletes (youth and adult) and coaches.

CAMPAIGN OFFICE MANAGER 01/2015 to 02/2017

Valadao For Congress Hanford, CA

Manage the activities of various college and high school interns by directing them in surveying phone calls, training on phone etiquette, voter rights, advertising and conference dinner etiquette.

Combining campaigns and assisting other politicians in campaign races. Recruitment for new interns and delivering both scheduled and impromptu talks to interested parties or organizations.

Manage the rest of the team and oversee all aspects of the research, drafting and implementation of a district-wide campaign plan. Define roles and negotiate contracts with all vendors, consultants, and staff including general, fundraising, field, and media.

Hiring and management of the campaign staff.

Led Intern Community Survey and Correspondence team in delivery of surveys and campaign materials distribution project, resulting in being named Most Productive Campaign office in the State of California by former Speaker of the House: Paul Ryan.

SUMMER SECRETARY & MARKETER 06/2012 to 08/2012

Right Choice Driving School Tulare, CA

Internship filing paperwork and files for customer information and filling out contracts for new customers.

Marketing for new customers through flier creation and placement, as well as calling new potential customers.

Increased school registrations over 28% with improved promotional approaches, outreach strategies and parent engagement plans. Kept organization financially sound by tracking expenses and maintaining detailed records.

Maintained excellent attendance record, consistently arriving to work on time.

Increased customer satisfaction by resolving scheduling issues and preventing discrepancies.

Monitored social media and online sources for industry trends. EDUCATION Bachelor of Science Social Sciences & History 12/2020 California State University - Fresno, Fresno, CA

Associate of Arts Social Behavioral Sciences/Transfer, Liberal 05/2017 Studies/Elementary School Teaching, Social Sciences College of The Sequoias, Visalia, CA

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