Samir Laimouche / Full G licence Email

BC, V*B*X9,Canada

Phone

604-***-****

Experience

Dispatch Customer Service Agent

Adt by Telus

Banquet Server

Hyatt Regency

Passenger Service Agent

Emirates/American Airlines

Airport Information Assistant

Aeroport De Paris

Skills Languages

English/French/Spanish

TORONTO MISSISSAUGA

CANADA

January 2020 - October 2020

Manage, resolve and/or escalate inbound/oubound calls, emails and internal queues from customers, technicians and other departments

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• Determine the severity of the issue and prioritize resolution/escalation E ectively utilize customer service skills and technical abilities to deliver best in class service to our internal/external customers

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Collaborate with Area Coordinators and Field Technicians to support our customers and respond to general inquiries

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• Assign and reschedule service and install tickets

• Close out tickets and retrieve outstanding job reports from Field Technicians SYDNEY DARLING

HARBOUR AUSTRALIA

February 2018 - December 2019

Set up for event by putting out table cloth and place settings,arranging table placement

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• Carrying plates of food on trays and serving guests

• Keep glasses lled,removed each round of plates and replenish utensils

• Maintain high standard of safety and cleanliness

• Adhere to grooming and appearance standard

PARIS CHARLES DE GAULLE

FRANCE

October 2014 - January 2018

Check in passengers for international travel by verifying travel documents and intaking baggage

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Provide information regarding ight times, ticket pricing, policies and other related information.

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• Escort passengers to and from gates

• Assign seats, issue boarding passes and assist with all travel related questions issue travel, hotel and meal vouchers for passengers on over-sold and/or canceled ights

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• Pro cient in Ms O ce and Amadeus Reservation computer programs PARIS CHALES DE GAULLE

FRANCE

October 2013 - September 2014

• giving out ight information

• directing passengers around the airport

• answering telephone enquiries

• making announcements on the public address system

• handling complaints

• updating and monitoring ight information systems Advanced

Education

Bachelor's Air Services Management Specialising in Logistics and International Transport

ANGERS UNIVERSITY

customer service strong memory Con it resolution team work communication pos terminal

CAMAS TREMBLAY EN

FRANCE

2019

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