Tamika Gross

*** ********** ****** **** *****, MS 39071 Cell: 601-***-**** Email: adgpm8@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

** ***** ** ********* *** Administrative Experience

Customer Service Expert

Excellent Organizational and Time Management Skills

Excellent Communication Skills

Demonstrated Ability to Work Under Pressure with High Demands for Results

Database & Records Management

Spreadsheets Reporting

Complaint Resolutions

Data Entry

Budgeting

Account Prospecting/Relationship Cultivation

PROFESSIONAL EXPERIENCE

Office Manager

Holiday Retirement - Ridgeland, MS

08/16 to Present

Answer incoming calls and greet walk in traffic in a polite professional manner, which includes inquiry intake of potential clients

Answer general questions from family members and vendors.

Direct and information to the appropriate parties.

Provides Sales support to ensure that the resident community, available apartments, model apartments, and common areas are staged, marketable and aligned with Holiday standards.

Assist the Marketing Director/Sales Leader on tours/conduct tours with prospective residents or interested parties.

Generate, cultivate, and maintain external professional relationships with local influencers.

Develop and Implement special events and presentation programs, establishing and maintaining community status as a leader in senior care services.

Manage the community budget and maintain material for the community.

Accounts Receivable and Collections Management, Accounts Payable and Petty Cash Maintenance, and Human Resource Management involving new hire prospecting, performance evaluation, coaching, and employee training.

Establish and maintain professional referral source relationships to promote community awareness about available services and programs.

Document received payments and deposit client services checks and credit card payments.

University Healthcare of Mississippi Medical Center (Jackson, MS 39216) Staffing Specialist, 06/07 to 08/16

nExcelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

nDemonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

nLed “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

nConsistently praised by management for the quality and timeliness, attention to detail, exemplary customer service delivery and team-player attitude.

Computer Skills:

Word

Excel

PowerPoint

Access

Outlook

Microsoft Office Suite

Intouch

Education

Continental Academy - High School Diploma – Coral Gables, FL - 2001-2003

Antonelli College- Business Degree (Executive Administration) – Jackson, MS – 2011 - 2012

MS Real Estate Institute – Realtor in Real Estate – Flowood, MS – 2018

Notary Public – National Signing Agent – April 2016 – April 2020

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