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Sales and Administrative Operations

Calumet City, IL
September 27, 2020

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Robin L. Russell

*** **** ******, ******* ****, IL 60409 • 773-***-**** •


Operations/Administrative professional with over 15 years of work experience in marketing, sales, legal and education fields. Specialty in database management, report creation, and analyzing current processes in order to streamline workflow, focusing on lean processing and operations. Key accomplishments include re-working an entire administrative process to eliminate redundancy, and excessive paperwork while maximizing resources due to budget constraints.


AQUENT, (Contract for GM), Naperville, IL

District Sales Manager, 2019-2020

●Part of Buick/GMC Regional Consultancy Center (RCC) which I assist 58 Tier 2-3 level stores in Michigan and Wisconsin in ordering, incentive management, marketing management, and courtesy transportation program by working with other departments such and Digital Marketing to help increase and/or maintain sales.

●In 2019 helped increase overall market share by 7% overall 2019 YOY for Buick/GMC

●Assist dealers with completing both annual business plans and sales incentive reviews/

●Monitoring Manifest list downloads and sending out GTM presentations and Sales numbers.

●Assist with overall inventory management making sure dealers have the fastest turning vehicles in inventory.

●Special projects such as sign-up for special marketing and sales programs.

MNJ Technologies, Chicago,IL

Sales Administrative Assistant, 2018-2019

●Support for 3 sales associates includes answering calls and providing tracking and pricing.

●Proposal preparation including contacting vendors and distributors regarding clients’ current hardware/software needs and maintaining Account Management information ensuring company transparency and assisting in client retention efforts.

●Successfully working with Purchasing and Accounting to ensure orders are processed in a timely manner.

●Assisted reps of creation of their annual business plans presentation utilizing Powerpoint.

●Obtaining required technical certifications to maintain company partnerships.

onShore Networks LLC, Chicago, IL

Accounts Assistant, 2016 – 2018

●Maintained tickets and quoting system ensuring workflow is uninterrupted and clients received timely services.

●Proposal preparation including contacting vendors regarding clients’ current hardware/software needs and maintaining Account Management information insuring company transparency and assist in client retention efforts.

●Generated reports by utilizing FilmakerPro and Pipedrive decreasing time of proposal generation by over 50%

●Worked along with Accounts Manager to create processes to insure workflow was maintained and that accountability matrices are met.

●Assisted CEO and Leadership on updating client presentations and service offerings via PowerPoint

Lab Personnel (Contract for Cargill),Hammond, IN

Administrative Assistant, 2015 – 2016

●High level support for Facilities Manager includes setting up meetings and calendar management

●Communication w/ various plant personnel regarding visitors and on-site meetings and events

●Special project support utilizing both Excel and SharePoint includes revamping current spreadsheets and plant SharePoint site. Also the creation of new training matrix in Excel.

●General support for Plant Leadership team as needed

Career Education Corporation (American InterContinental University Online), Schaumburg, IL

Prior Learning Assessment Evaluator, 2013 –2014

●Responsible for designing coherent degree plans for students enrolled in AIU Online’s degree programs based on the student’s Prior Learning history and ability to complete other Prior Learning options.

●Also is responsible for the evaluation of all Prior Learning and its application to the student’s degree plan while ensuring all graduation requirements will be fulfilled.

●Provided a high-level of customer service both internally (Student Management, Student Advising and Financial Aid) as well as to students.

●Effectively communicated interdepartmentally to ensure proper program placement and that the degree plan best fits the student personally, professionally, financially, and academically.

●Worked with managers on current process and issues to help with fluid operations of the department.

Enrollment Coordinator, 2011 – 2013

●Provided first and second audits on enrollments to ensure all University requirements are met, completing quality assurance checks to ensure compliance and regulatory laws are followed

●Processed daily reports utilizing CampusVue and maintain quality assurance of all incoming enrollment and also processed start date changes, Reentry and status changes as requested.

●Coordinated with advisors, directors and student management to ensure proper data entry is input in database accurately, maintaining a 98% accuracy

●Worked as lead on Sundays to ensure workflow of process is constant and efficient


American InterContinental University, Schaumburg, IL

Master of Business Administration, Operations Management Specialization, Graduated- 8/2013

●GPA: Cumulative- 3.88, Specialization -4.0

●Inducted into Delta Mu Delta International Honor Society in Business, Mu Epsilon Chapter

●Key Courses completed:

oFinancial Global Management –Focused on Corporate Valuation and Governance, Project Valuation Cash Flow Analysis and breaking down Tax issues when it comes to Corporate Finance.

oOperations Management for Competitive Advantage – focused on Six Sigma and TQM methodologies in creating a new job design

oQuality Management and Continuous Improvement- The course focused on the implementation of various Improvement strategies by utilizing TQM, Six Sigma methodologies, to monitor and benchmark and to recognize when to change strategies.

Columbia College Chicago, Chicago, IL

Bachelor of Arts in Arts Entertainment & Media Management, 2004


IBM, Macintosh, Proficient in Microsoft Office/360 (Word, Excel, PowerPoint, Access, Outlook, Publisher, Teams, OneNote, SharePoint), Filemaker Lotus Notes, WordPerfect, Adobe Photoshop and Acrobat Reader, AS400, Legal Key, Orion, PeopleSoft, Sales Force, QuickBooks, CampusVue, IMS (Inquiry Management System), Avista, Pipedrive, Kanboard, SSA500, Amex Travel

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