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Chennai, Tamil Nadu, India
September 27, 2020

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Sankar Murugesan +91-944*******

Sr Technical Manager


Having 19+ years of experience in IT industries in areas of Product Development, Robotic Process Automation, Project Management, Delivery Management, Software Development, QA Testing, Test Data Management (TDM) & Supporting covering various verticals like Digital Transformation, BFSI, Web, Industrial Automation, Telecom, Networking and Logistics & Transportation. Experience covers in all phases of SDLC Requirement analysis, System Design, Development and System Testing (Manual & Automation).

Professional Summary:

Having Strong work experience in Intelligent Automation (RPA- UiPath +ABBYY, Automation Anywhere + IQ BOT), Product Development (C#/.NET), QA Testing and Customer Delivery.

Expertise in Requirement gathering and analysis, Design, Effort & Cost Estimation, Capacity Planning and Risk analysis.

Having Strong experience in Project, Delivery, Team and Customer Management.

Having 6 years onsite (USA) rich worked experience and directly worked with AT&T( As a QA Test Manager- 5 years) & UPS (As a Technical Manager-1 Yr) clients.

Having good experience in Customer Billing Tracking & Collection, Pre-sale activities, Client, Partner and Vendor Management and Staff Augmentation.

Having Dynamic working experience from Startups to MNC and also performed various key roles

(Technical Lead, Testing Manager, Technical Architect, Delivery Manager and Sr Technical Manager) successfully.

Strong experience in various QA Testing like Functional Testing, Performance Testing, System Testing, Cloud Testing, Stress, Usability, Acceptance, Regression, Backend, Mobile Testing and production PVT Testing.

Expertise in preparing Test Strategy, Test Planning, Test Design, Test Setup, Root Cause Analysis. Driving Test Execution, Defect Mgmt. Expertise in providing Testing– QA Solution approach (Manual / Automation- Using Selenium & Java) to high volume complex test projects.

Experienced E2E system test activities of products. It includes requirement testability analysis, test design analysis and gap analysis. Performs the role of a specialist by reviewing work products/ E2E workflow solution.

Extensively worked for AT&T(6.5 yrs),Cisco(10 months),Alcatel-Lucent(9 yrs) and UPS(9 months) both at Onshore (6 yrs) and offshore project as a Sr Technical Manager/Technical Architect/Test Manager focused in areas of Development, QA Testing, Test Data Management

(TDM), Release Management, Test environment Management, Delivery Management and Transition Planning & Implementation.

Have directly

Experienced in prepare and review responses to RFIs, RFPs, technical capability documents, Proposals, SOW etc.

Having experience in tools usage like HP LoadRunner, LS CRM, Amdocs Billing System (Telegence), Oracle SQL Developer, Soap UI, PowerShell.

Having very good development work experience in C/C++, Core Java, C#, Python and Expertise in Unix, Linux, Solaris and Windows Operating Systems.

Having strong experience in System Requirement Specifications, UI Design, DB Design, Solution Design preparation and also having strong Debugging and Analyzing experience.

Having Proven leadership skills - with the ability to work on multiple pursuits simultaneously and strong proven track record of delivery and commitment to customers.

Excellent ability to understand complex scenarios and business problems and transfer the knowledge to other users/developers in the most comprehensible manner.

Engaged with the customer build professional relationship; participate in phone conferences; lead customer workshops and presentations.

Sankar Murugesan +91-944*******

Sr Technical Manager


Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations

Work closely with marketing team and contribute towards Technical Marketing.

Experienced in Telecom- EMS, NMS and OSS/BSS; Design Methodology-OOAD and UML.

Practiced development methodologies like Agile/Scrum and Waterfall. Technical Skill Set:

Technology C#/.NET, C/C++, XML, HTML, Shell Script, Python, VBA and Core Java RPA Tools UiPath + ABBYY, Automation Anywhere + IQ BOT and Blue Prism Defect Tracking Tool HP ALM/Quality Center, IBM Rational Clear Quest QA Automation Selenium & Java, HP LoadRunner

S/W Tools Used SCADA, TOAD, Eclipse, Cygwin, TCP Optimizer, .NET framework, GDB, Wireshark, Rational Purify, Flexera InstallShield, OPC UA Compliance Test Tool (CTT) and Power BI

Office 365 SharePoint, Power Apps (Basic)

Operating systems Windows, Unix (Solaris, Linux)


Protocols & CMS OPC, DHCP, TCP/IP, UDP & TFS, SDE, AIDAN, CVS and GitHub Cloud computing Microsoft’s Azure IoT Hub, MQTT Broker, Kafka and AWS Project Management Tool Trello, Microsoft Planner

Professional Experience:

Working as a Sr Technical Delivery Manager at Probotiq Solutions (A PKF Enterprise), Chennai from March 2019 to till date. Total: 1.6 years (So far)

Worked as a Sr Technical Manager at Elpis IT Solutions Pvt Ltd, Bengaluru from September 2017 to Feb,2019. Total: 1.6 years

Worked as a Technical Manager at Tech Mahindra Ltd, Chennai, Bangalore, Noida, Pune, and USA

(SFO, Dallas and Kentucky) from March 2000 to Aug 2017. Total: 17.5 years Education: Bachelor of Engineering in Computer Science at VIT, Vellore, Madras University Chennai, India.

Certifications: 1) Automation Anywhere Certified Master RPA Professional 2) RPA Program Manager (UiPath & AA)

3) AWS Cloud Practitioner

4) RPA Business Analyst (UiPath & AA)

5) Scrum Foundations Professional Certificate (SFPC) Project Details:

Probotiq Solutions (PKF), Chennai, IN Sr Technical Manager (Mar’19 – till date) As a Sr Technical Manager performed various roles (Customer Delivery Manager, Product Development Manager) and various responsibilities based on Organization needs. team/

• RPA- Development and Delivery

• Product Development: GST-AT® Automation

• Application Support & Maintenance

Sankar Murugesan +91-944*******

Sr Technical Manager


• Staff Augmentation services

• Client, Vendor, Partner and Contractor Management Robotic Process Automation (RPA):

Performed as a RPA Delivery Manager, Project Manager, Business Analyst and QA Test Lead roles.

So far around 50 processes successfully automated and delivered by using RPA for both offshore and onshore leading companies in BFSI, Energy, Retail, HR and Automobile domains.

As a RPA Delivery Manager/Project Manager, thoroughly involved and up-to-speed with the Robotics Process Automation methodologies and technical activities to deploy Bot machines for successful non-intrusive process automation.

Responsible in driving the Customer Pilot processes for implementation using UiPath / Automation Anywhere.

Run day to day delivery functions, that includes tracking the status of processes, resolving the RPA design gaps.

Delivery& Support, from qualified opportunities further responsibilities include Technical Assessment, Solution Delivery & Deployment and production support, outcomes are Automated Solution, operation handbook and change management.

End to End RPA Delivery management, responsible for Proposal/Scoping, Cost and Schedule Management.

Developed various Proof Of Concept (POC) and Successfully showcased Demo to Client including data extraction using OCR and RPA tool.

Responsible in working with UiPath & AA Product partner team, evaluate the suitable license model for the RPA customer future needs

Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Successfully managing the relationship with the client and all stakeholders.

Perform risk management to minimize project risks & maximize the opportunities

Ensure that all projects are delivered on-time, within scope and within budget

Evaluate the outcomes of the project as established during the planning phase

Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project

Ensure that all project personnel receive necessary training to the organization and the project

Develop a schedule for project completion that effectively allocates the resources to the activities.

Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required

Create a detailed work plan & Determine the resources (time, resources, environment, etc.) required to complete the project

Develop detailed project plans to monitor and track progress

Create and maintain comprehensive project documentation

Collaborate with project managers to improve quality and delivery efficiency.

Maintain high levels of customer/partner engagement with a focus on CSAT.

Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience

Define the Governance structure, roles and responsibilities and conduct the regular project Governance meeting.

Guide the team to create Re-Usable components or Framework.

Prepare and share the environment requirement for BOT Development/UAT and Production Environment and ensure environment setup before start of the development.

Prepared and shared to team various Process documents and best practices.

Handled around 35 team members.

Working closely with the presales team on proposals and pitches for business. Product Development: GST-AT® Automation

Sankar Murugesan +91-944*******

Sr Technical Manager


GST-AT® (Powered by Probotiq) is a web-based conceptualized as a powerful Automated Reconciliation Engine to Auto-Reconcile GST 2A and 3B transactions. It deals with reconciliation of 2A (vendor uploaded records in GST site) which is auto downloaded from the GST Portal and ITC file which is maintained by the user every month to perform Reconciliation.

• Requirement gathering and prepare the below documents.

• Prepared and Reviewed with team- System Requirement Specifications (SRS),User Interface Design

(UID),Database Design and System Design Document (SDD).

• Overall Project Management.

• Developing Product using Open Source Technologies like C# and PostgreSQL.

• GRE (General Reconciliation Engine) Tool for Banking Reconciliation- Developed in C# & SQL Bangaluru, IN Sr. Technical Manager (Sep’17 – Feb’19) Elpis OPC Server Product- Development & Testing

The OPC server is a software program that converts the hardware communication Protocol (MODBUS) used by a PLC into the OPC protocol. The OPC client software is any program that needs to connect to the hardware, such as an HMI. The OPC client uses the OPC server to get data from or send commands to the hardware. Web application Portals- Development & Testing

Elpis HRMS Mobile application (Android)- Development & Testing Roles & Responsibilities:

Prepare Project proposal for new project.

Requirement gathering, Analysis, Requirement and Test Plan document preparation.

Product study and Integration (i.e. Nagios – UCME Integration)

Effort & Cost Estimation, Capacity Planning and Risk analysis preparation.

Perform the OPC UA Compliance Test for OPC Server using CTT Tool.

Lead and manage both the Product/Project development and Testing team.

Implement Automation Testing (using Selenium & Java) for some Web based application.

Prepared various process Template and shared for both development and Testing team.

Provides technical direction for the development, design, systems integration and Testing across multiple client engagements from definition phase through implementation and Testing.

Prepare User Interface (UI), Database & High-Level Design, Test Package and User Guide document and review with team members.

Performed Critical Application Performance Testing (Memory Leaks, Performance), Cloud Testing performed using IOT Interface (Microsoft’s Azure IoT Hub, MQTT Broker, Kafka).

Creating installers or software packages

Conducting daily Scrum Meeting for multiple projects. Environment: C#, .NET, SQL, Core Java, MSV 2015 and Windows 7/10 Tools: Selenium, CTT Tool, OPC UA Clients, MODBUS Simulator and SCADA IoT Interface Used: Microsoft’s Azure IoT Hub, MQTT Broker and Kafka Sankar Murugesan +91-944*******

Sr Technical Manager


UPS Louisville, KY,USA Technical Manager (Dec’16 – Aug’17) HFCS Automated Performance Testing Tool is developed in .Net for performing, Performance test for the UPS HFCS applications and replicate the production performance issue in Test Lab to eliminate the HFCS applications (Shippers and freight brokers to streamline their operations) performance bottlenecks. It helps to find out the common performance bottlenecks such as CPU, Memory, Network utilization, Operating System limitations, Disk usage and Database Locks for HFCS applications and to ensure application performances (Speed, Scalability and Stability). This tool includes the key functionalities such as timestamp- based Sort Simulation, Emulation and Scalability.

Roles & Responsibilities:

Prepared Project proposal.

Lead the team technically for both tool development and performance testing.

Closely worked with clients and captured the requirements for create the requirement documents.

Prepared High-Level Design and GUI Screen design.

Understanding of the application, identifying key business processes in the application, preparing the load scenarios and participate in test execution.

Develop test plans by reviewing business requirements and present to all management in preparation of our testing engagements.

Prepared hardware, software requirements needs for development and testing & shared to the client.

Developed and enhanced scripts using HP Load Runner VuGen and designed scenarios using Performance Center to generate realistic load on application under test.

Coding for new implementation, Debugging and fixing the defects/issues.

Ensured key functionalities implemented as per design shared and provide technical support if needs.

Reviewed the code and test cases.

Monitoring and tracking the progress of assigned tasks, schedule, quality through daily status meeting with team and client.

Create and shared daily detailed progress status report for both Tool Development and Testing

(Performance capacity reports, and graphical charts) activities for upper management and team.

Databases restore and rollforward along with pre-testing setup for every time before doing performance testing in production environment.

Involved in performing different workload models like stress and stability test.

Collect and analyze the performance tests results, identify the performance bottlenecks of the application, provide tuning recommendations based on analysis.

Raise the defect and do the follow-up till fixed and closed.

Resolve both offshore and onshore team faced blocking issues either technical or non-technical.

Risks/blocking issue Identification and mitigations.

Analyzing the results like CPU usage, memory usage, Network speed, garbage collection/heap size, server response times, database response times, active/idle threads, size of queues, database locks etc.

Prepare various process and template documents and share to team members.

Test data prepare from production shared raw data and used prepared data for performance testing.

Manage both onshore and offshore team members.

Environment: C#,C++, Shell Script, DB2, Microsoft Visual Studio 2015,.Net Framework and Windows 7/10 Tools: PowerShell, Foglight, HP Loadrunner

Sankar Murugesan +91-944*******

Sr Technical Manager


AT & T Richardson, TX,USA Test Manager (May‘12 – Dec’ 16) Consumer Services and Support Delivery (CSSD) perform both Testing and Test Data Management. Test Data Management (TDM) creates and manage various types of Test Data (i.e. Wireless, U-verse, Wireline, Unified, DirecTV etc.) and Test Data Supporting services to myAT&T & Non-myAT&T for both Web and Mobile applications. Test Data created by Manual and Automation using through various applications like LS CRM, Amdocs Billing System(Telegence) in QA Environment connected with more than 60 backend systems (LS OMS, System-X etc.) based on Testing team data requested in OSD Data Request tool. We are responsible for doing billing Backend Testing for all the myAT&T / Non-myAT&T billing impacted projects for each and every release.

Roles & Responsibilities:

Worked closely with AT&T’s Business Client, Senior Technical Director IT and business leads, Tech Mahindra delivery teams at onsite and offshore to transform AT&T Digital experience roadmap.

Provide effort & cost estimations and Capacity Plan for Test Data, Test Data Support Services, Batch Testing and Security Testing for all the new projects both regular and ad-hoc estimation request.

Collected the myAT&T/TED Environment (around 150 Backend Systems) availability details for each and every releases and share among various Testing, Development and Data teams through TED share drive Tool.

Delivered Data to AT,IST,UAT and E2E for both myAT&T and Non-myAT&T application teams

Test Planning and Test Management for myAT&T Billing Backend Testing

Supported (Stubbing, Indexing and War room support for the all billing related issues/defects)

Worked with various Project Managers for the development of the projects estimations, milestones, delivery schedules and manage the project risks and mitigation plan, including managing and directing successful release of software into production.

Participated and conduct meetings with project stakeholders to understand and analyses the new requirements and Liaising with the different project stake holders like environment teams, Infrastructure Support teams, Database Administration teams and other interfacing applications’ teams. These activities will be carried out and executed complying with the AT&T’s IT Unified Process

(ITUP) Framework.

Tracking and co-ordination with various backend systems for all the U-verse/Wireless billing invoicing to be completed.

Participated in review of key deliverables such as requirements, testability of requirement, test design, high level design, application design and environment configuration as well as the deployment plan for business critical projects.

Participated in stake holders issue resolution forum to determine impact of myAT&T changes and mitigation of issues on business critical projects.

Reviewed new and modified programs, including documentation, diagrams and flow charts to determine if the program will function in accordance with the client needs and specifications.

Provides direction and technical guidance to the team in design, data creation and Testing.

Co-ordination & support with various backend systems (clients) to get the defects/issues are resolved during testing execution, test data creation /production issues moderating WAR room, Q chat and iMeetings.

Created test data using LS CRM, Amdocs Telegence Billing, ITKO(stubbing) based on the testing requirement.

Task allocation to both onshore/offshore.

Highlight and remove impediments for Test Data Creation.

Published Data request Cut-off date, Dependencies, Data Limitation and identify work around

Daily Test Data Procurement and Test Execution status report sharing to AT&T project stakeholders. Environment: Unix/Linux, Windows, XML and SQL

Tools: CRM, Amdocs Telegence and ITKO

Sankar Murugesan +91-944*******

Sr Technical Manager


AT & T SanRamon, CA.USA & Chennai, India. Technical Architect (June’11 – Mar’12) Iperf Tool is a commonly used network testing tool that can create Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) data streams and measure the throughput of a network that is carrying them. It reports bandwidth, delay variation, and datagram loss. This application will work in multiple operating systems (windows, Solaris and Linux). Server can run either Linux/Solaris or client can access from Windows / Linux / Solaris system. AT&T network engineer will check the Mobile(wireless) uplink, downlink speed using the Iperf tool whenever customer complaint about their wireless connection network performance.

Roles & Responsibilities:

Gathered Requirements from client and prepared the requirement document.

Prepared design and test package document and reviewed.

Implemented as per designed.

Tested using LAN, Wireless (3G,WiFi).

Fixed the Defects

Environment: C/C++, Sun Solaris, Linux, Windows

Tools: Eclipse C++ IDE, Cygwin and TCP Optimizer

Protocols& Hardware: TCP/UDP &3G/4G Wireless Modem AT&T, Pune, India Test Manager (Dec’10 – May’11)

Service eXpress Platform (SXP) provide services and applications for enterprise customers and sales management teams. It comprises of different tools providing sales support solutions and contract mitigation tools. It integrates with AT&T’s key Business Support Systems. SXP is part of AT&T Global Computing Platform (GCP) product.

Roles & Responsibilities:

Estimation, Team Management, Schedule and monitor the task assignment to the team.

Reviewed receivables requirements from client

Keep track of the new requirements from the Project.

Provided technical support to both Dev/Testing team.

Prepared System Test Planning and Ensure Testing (ST, E2E and Regression) for multiple applications.

Participated in various technical reviews and audits

Checked and ensured for timely delivery of different milestones.

Enforced the adherence to the company's Quality processes and procedures. AT & T SanRamon, CA,USA & Noida, India Testing Lead (Oct’09 –Nov’10) ISAAC (IP Service Assurance and Analysis of Connections) is an integrated Trouble Diagnostic testing platform that supports. The application invokes multiple tests and report data to the IVR, e-Care (Web, Amdocs) and a dashboard for the CSR Agents, Tier 2, the NOC and LFO technicians. This integrated testing platform contains the business rules and resource connectors to the various EMS/NMS/BSS that contain requisite data for customer troubleshooting. As additional diagnostic sources (Test OS) become available, Sankar Murugesan +91-944*******

Sr Technical Manager


they will interface to the same integration layer for consistent business rules application, reporting, and functionality to the upper layer user interfaces.

Roles & Responsibilities:

Team Management and Onsite coordination

Estimation, Status tracking, Monitoring and Reporting.

Requirement Analysis/Review and Design Review

System Test Planning, Test cases preparation, Testing (Simulation, PVT) and Defect Tracking. Cisco, Chennai, India Technical Lead (Nov’08 –Sep’09) Cisco CNS Network Registrar(CNR) is a full-featured DNS/DHCP system that provides scalable naming and addressing services for service provider and enterprise networks. Cisco CNS Network Registrar dramatically improves the reliability of naming and addressing services for enterprise networks. For cable ISPs, Cisco CNS Network Registrar provides scalable DNS and DHCP services and forms the basis of a DOCSIS cable modem provisioning system.

Roles & Responsibilities:

Requirement Analysis, Design, develop and maintain good quality code with best standards

Provide technical expertise in support of application development and govern the implementations of the applications.

Bug Fixing and Testing Support

Customer Support for production issues

Successfully implemented SSL and Participated CNR product KT Environment: C/C++, Shell Script, Sun Solaris, Linux, Windows Protocols& Hardware: DHCP & Cisco Router

Dallas, TX,USA & Chennai, India Technical Lead (Mar’00 – Nov’08) Product: Alcatel-Lucent 5070 Signaling Server Global The Alcatel 5070 Signaling Server Global (5070 SSG) is a powerful, compact system combining traditional signaling transfer point (STP) functionality with advanced routing functions. Handled/worked in the below projects.

System Manager Security Enhancement ( Aug’07–Sep’09 )

Flexible Routing Database Initialization Utility (June’07–Aug’07)

Flexible Routing Provisioning Application (Jan’03–Aug’07)-India & TX,USA

Bulk ANI Update GUI (3 Months)

Alarm and IPR Management System ( 13 Months )

Trunk Group Provisioning System ( 14 Months )

Backup and Restore System ( 3 Months )

Roles & Responsibilities:

Prototype Development

Interacting with customer for Prototype

Estimation and Requirement Analysis/Preparation

Design preparation/Review and Coding/Review

Unit /Integration Test Cases Preparation/Review/Execution

Bug Fixing and System Test Supporting

Team Management

Environment: Solaris, C/C++, SQL, PostgreSQL, Shell Script, HTML, Assembly (Z8000), Python 2.5.1

Contact this candidate