Assistant Customer Service

Elton J. Little

**** ****** ****** ******* ***** Springs GA. 30350 • 470-***-**** ************@*****.***

OBJECTIVE

To obtain a position with a company where I can utilize and advance my healthcare experience and skills to meet business requirements and support commitments to the employer development and continuous improvement.

WORK EXPERIENCE

Genova Diagnostics Clinical Laboratory, Duluth, GA 02/2012– Present

Laboratorian (Full-time)

•Responsible for shipping and receiving stool samples.

•Receives, opens, and processes specimens as they arrive in the lab

•Uses LIMS and SCC to pull batches, print labels for labeling tubes and research missing specimens

•Put samples in order according to batches, search for missing samples, and work closely with Lab Liaison when samples cannot be found

•Responsible for daily stool sample preparation

•Performs the pH and occult blood Quality Control and sample testing on all stool samples daily following documented protocols

•Responsible for storage and disposal of stool specimens according to protocols

Assisted in writing protocol for daily stool preparation

Metametrix/ Genova Diagnostis Clinical Laboratory Atlanta, GA. 11/2009– 1/2012

Lab Assistant

•Fulfill client orders for kits, literature, and test results

•Prepare and process all test results for the doctors and patients

•Prepare and ship specimen packages

•Enter supplies received into the inventory system

•Assemble kits and literature packages

•Handles bio hazardous body fluids, urine and hair samples

•Receives, opens, and processes specimens as they arrive in the lab

•Assist with washing glassware daily, and properly store dry glassware

•Wash and sanitize lab packs, and lab coats

•Perform TRF scanning and import QC

Small Business Administration-Federal Government Atlanta, GA

Supervisor/Disaster Reserve Specialist 9/2004-11/2009

Supervised and trained a team of field employees on SBA processes and procedures regarding customer service and loan applications.

Provided support in a disaster field location and was responsible for communicating the SBA Disaster Assistance Program to the public covering multiple disasters in a four state area; conducted interviews with disaster victims.

Reviewed and screened home and business loan applications received for completeness, accuracy, and adequacy before acceptance processing.

Tracked and completed daily activity reports and time attendance; participated on weekly leadership conference calls.

CORE STREGNTHS

•Excellent Communication SkillsI

•Resourceful

•10 key by touch

•Ability to quickly master new job skills

•Flexibility and Adaptability

•Learning agility: Quick learner

•Goal oriented: results achiever, Meeting deadlines

•Organizing: organization skills

EDUCATION

North Atlanta High School

Diploma Received 1989

3.7 cumulative grade point average

Georgia Peremiter College 1990-1992

•Certificates, Licenses, Registrations

HIPAA Certification, OSHA,First Aid and CPR Licenses

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