leadership profile
Enthusiastic, outcome-driven professional leader with an accomplished profile of winning achievements in developing and leading cross functional teams. Over 15 years of building products in consumer services. Data Interpreter with proven project management, business management, operations management and highly technical operation skills. Large scope leadership understanding of corporate perspectives and agendas. Detailed professional with extensive knowledge in strategic planning, continuous improvement processes and large group presentation reporting skills. Certified Lean Six Sigma Greenbelt with comprehensive experience in administrative duties including multi-million dollar capital project management and budgeting. Small Business owner who developed an online fan base from scratch through driving features and hypotheses that made my company more engaging for my subscribers and propelled growth YOY consecutively.
Other core professional competencies include:
Track record of implementing Operational Best Practices for fortune 100 companies
Led teams of engineers/programmers on projects
Strong Financial Management background
Demonstrated experience of high-level performance in changing conditions
Team Oriented with Strong organizational skills
History of KPI’s/Metrics and Improvements
Process analysis, evaluating & troubleshooting
Recruiting & Performance Development
Excellent Project Management Skills
Managed groups of 1200 employees
Fully computer literate
Extensive federal, state and local industrial safety/quality law knowledge and regulatory affairs & compliance
Budgeting, Forecasting and Planning
Ability to analyze situations quickly and resolve them
PROFESSIONAL CAREER & KEY ACHIEVEMENTS
Sr. Operations Manager
Textile Services
Walt Disney World Resort – Orlando, FL 2020 – Current (COVID-19 FURLOUGHED)
Manage the entire day to day operation of the world’s largest Laundry operation at Walt Disney Worlds Textile Services Center in Orlando, FL. Lead a team of 5 Salaried Operations Managers. Responsible for providing Walt Disney World Resort the highest quality textile services at the lowest possible cost through the integration of cast, technology, innovation and leadership. Serve as coordinator for all projects, financial budgeting, staffing, planning and cross functional facility/department direction. Required to multi-task and meet multiple deadlines daily while committing to being flexible to provide as needed attention to all shifts, teams and processes of the operation.
SELECTED CONTRIBUTIONS:
Introduced strategic plan to minimize waste and improve overall throughput and operational efficiency
Developed new policies and procedures for facility alignment and overall structure
Strategized a plan to improve on time delivery through 6S initiative in organizing warehouse inventory
Assistant Plant Manager
Pallet Supply Chain
CHEP USA - Atlanta, GA 2017 to 2020
Compose, arrange and conduct field surveys through voluntary customer site visits to assure product quality at its highest level. Collaborate with customers to establish process flow improvements for best practices at their facilities which resulted in 100% customer product satisfaction and on-time delivery. Execute business planning in the budgeting process and develop short and long-term cost containment/reduction strategies with appropriate accounting information and manage it. Hands on with the operation from process improvement to driving daily targets and solving issues on the floor. Responsible for both the strategic and day-to-day value stream initiatives of supply chain as it pertains to inbound & outbound transportation, network optimization of material flow, logistics processes, 3PL management & relationships, service levels, labor planning & retention while considering capacity & constraints of manufacturing and customer demand.
SELECTED CONTRIBUTIONS:
Eliminated customer quality complaints and product rejects through increased emphasis around quality
Improved Site Throughput and overall profit margin by 50% in YOY comparison
Turned around a closing facility that was third party run to be #1 in the Chep Network
Developed associates into leadership roles through personal coaching and mentorship per their PDP
Decreased BIFR rate from 10 injuries per year average to zero in 1.5 years
Operations Manager
MDF/Panel Board Manufacturing
Georgia Pacific USA - Monticello, GA 2015 to 2017
Maintain an in-depth understanding of the organization's strengths, weaknesses, and resources, identifying potential organizational problems and opportunities. Make strategic decisions, considering immediate and long-term implications, benefits and costs, and risks associated with decision alternatives. Optimize plant operations to meet quality and production standards. Set overall plant policies and procedures to ensure effective operations and ensure plant compliance with company policies and government regulations. Communicate reinforcing roles and responsibilities of the team and how they support the strategies and values of Georgia Pacific.
SELECTED CONTRIBUTIONS:
Drove facility safety incident rate down from 15 to 2 incidents in a 12 month period
Created Work instructions and LOTO procedures, cross trained employees on equipment
Analyzed performance of direct reports, ensure a safe and certified/permitted environment
Introduced 6S to the entire facility and started housekeeping to change the culture
Production Manager
Food and Beverage Manufacturing
Kraft foods USA – Champaign, IL 2014 to 2015
Responsible for setting and reaching KPI objectives for the business unit. Hired staff for the production operation created operating procedures. Managed 5 different teams of contractors including Production Supervisors, Electricians and Mechanics in a warehouse of 1.2 million square feet. Acts as the Company representative with vendors and suppliers during project execution. Plans, directs, supervises and controls the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or sub-task including Applications and Engineering group in Industrial trials for new production lines. Ensure raw materials are converted into finished goods for assigned area/shift.
SELECTED CONTRIBUTIONS:
Established a Quality Assurance team to do hourly and daily checks to assure specs were met for customers
Project Manager on start-up of new 40 million dollar add-on manufacturing facility
Grew the operation by reaching above and beyond production goals ultimately gaining volume from other plants within the company
Completed sanitation and Plant Deep Clean project as prerequisite to FOC/SOC
Increased TE from 40% to 80% in 4 month period between start up and Wal-Mart launch
Operations Resource Manager
Food and Beverage Manufacturing
Pepsico USA – Atlanta, GA / Danville, IL 2003 to 2014
Accountable for compliance with all regulations including food safety and product quality. Assure plant to be in proper sanitary condition at all times, including allergen control, pest control, guidelines followed. Compliance with food safety policies and procedures. Compliance with employee safety policies and procedures. Implemented cost management programs and led team through the stages of TPM which led to production records on the then new 24oz. edge Gatorade squeeze bottle launch.
SELECTED CONTRIBUTIONS:
Operations Resource Quaker Oats, Danville, IL (2013 – 2014)
Saved million dollar contract by eliminating customer complaints for open seals
Balanced quality, productivity, cost, safety, and morale to achieve production goals
Selected by Product Manager to train salary and hourly employees on Safe Start program
Operations Team Lead, Gatorade, Atlanta, GA, (2010 – 2013)
Conducted training, evaluate performances, motivate team members to surpass production goals
Led Bottle Filler Machine Operators produced product on multi-million dollar Procomac filler
Performed PM’s, changeovers and maintain all equipment to reduce downtime
Production Associate/Quality Inspector, (2003 – 2010)
Performed daily product audits and hourly quality test through product samples and checks per specifications
Operated Filler machinery at 750 bpm inside temperature controlled sterile clean room
Recognized by corporate for outstanding performance, broke production records in a shift
Assistant Manager
Retail
Foot Locker USA – Flint MI 1997 to 2003
Responsible for coaching and motivating my team to drive sales that deliver exceptional customer service. Required to ensure high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service. Accountable for delivering the expectations for sales, customer experience, merchandising, visual, and operation. Demonstrated the ability to act as a partner between customers, sales associates and store leadership.
SELECTED CONTRIBUTIONS:
Assistant Manager (1999-2003)
Recognized by corporate for having over 90% store inventory accuracy consecutively for 3 audits
Eliminated the missing product/inventory issues by implementing a rotating stock plan and labeling product types by brand for better organization
Sales Associate (1998-1999)
Recognized as the sales leader for the region and received a promotion to Assistant Manager
Part-Time Stocker Associate (1997-1998)
Contributed on the sales floor as a part-time stocker and received promotion to the sales floor
Education
Six Sigma Green Belt Certified, Georgia Tech University Atlanta, GA 2015
American InterContinental University, Hoffman Estates, IL
Bachelor of Business Administration
Concentration: Operations Management, 2010
Graduated with Honors and 3.88 GPA