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Sr. Operations Manager/Director

Jacksonville, FL
October 15, 2020

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leadership profile

Enthusiastic, outcome-driven professional leader with an accomplished profile of winning achievements in developing and leading cross functional teams. Over 15 years of building products in consumer services. Data Interpreter with proven project management, business management, operations management and highly technical operation skills. Large scope leadership understanding of corporate perspectives and agendas. Detailed professional with extensive knowledge in strategic planning, continuous improvement processes and large group presentation reporting skills. Certified Lean Six Sigma Greenbelt with comprehensive experience in administrative duties including multi-million dollar capital project management and budgeting. Small Business owner who developed an online fan base from scratch through driving features and hypotheses that made my company more engaging for my subscribers and propelled growth YOY consecutively.

Other core professional competencies include:

Track record of implementing Operational Best Practices for fortune 100 companies

Led teams of engineers/programmers on projects

Strong Financial Management background

Demonstrated experience of high-level performance in changing conditions

Team Oriented with Strong organizational skills

History of KPI’s/Metrics and Improvements

Process analysis, evaluating & troubleshooting

Recruiting & Performance Development

Excellent Project Management Skills

Managed groups of 1200 employees

Fully computer literate

Extensive federal, state and local industrial safety/quality law knowledge and regulatory affairs & compliance

Budgeting, Forecasting and Planning

Ability to analyze situations quickly and resolve them


Sr. Operations Manager

Textile Services

Walt Disney World Resort – Orlando, FL 2020 – Current (COVID-19 FURLOUGHED)

Manage the entire day to day operation of the world’s largest Laundry operation at Walt Disney Worlds Textile Services Center in Orlando, FL. Lead a team of 5 Salaried Operations Managers. Responsible for providing Walt Disney World Resort the highest quality textile services at the lowest possible cost through the integration of cast, technology, innovation and leadership. Serve as coordinator for all projects, financial budgeting, staffing, planning and cross functional facility/department direction. Required to multi-task and meet multiple deadlines daily while committing to being flexible to provide as needed attention to all shifts, teams and processes of the operation.


Introduced strategic plan to minimize waste and improve overall throughput and operational efficiency

Developed new policies and procedures for facility alignment and overall structure

Strategized a plan to improve on time delivery through 6S initiative in organizing warehouse inventory

Assistant Plant Manager

Pallet Supply Chain

CHEP USA - Atlanta, GA 2017 to 2020

Compose, arrange and conduct field surveys through voluntary customer site visits to assure product quality at its highest level. Collaborate with customers to establish process flow improvements for best practices at their facilities which resulted in 100% customer product satisfaction and on-time delivery. Execute business planning in the budgeting process and develop short and long-term cost containment/reduction strategies with appropriate accounting information and manage it. Hands on with the operation from process improvement to driving daily targets and solving issues on the floor. Responsible for both the strategic and day-to-day value stream initiatives of supply chain as it pertains to inbound & outbound transportation, network optimization of material flow, logistics processes, 3PL management & relationships, service levels, labor planning & retention while considering capacity & constraints of manufacturing and customer demand.


Eliminated customer quality complaints and product rejects through increased emphasis around quality

Improved Site Throughput and overall profit margin by 50% in YOY comparison

Turned around a closing facility that was third party run to be #1 in the Chep Network

Developed associates into leadership roles through personal coaching and mentorship per their PDP

Decreased BIFR rate from 10 injuries per year average to zero in 1.5 years

Operations Manager

MDF/Panel Board Manufacturing

Georgia Pacific USA - Monticello, GA 2015 to 2017

Maintain an in-depth understanding of the organization's strengths, weaknesses, and resources, identifying potential organizational problems and opportunities. Make strategic decisions, considering immediate and long-term implications, benefits and costs, and risks associated with decision alternatives. Optimize plant operations to meet quality and production standards. Set overall plant policies and procedures to ensure effective operations and ensure plant compliance with company policies and government regulations. Communicate reinforcing roles and responsibilities of the team and how they support the strategies and values of Georgia Pacific.


Drove facility safety incident rate down from 15 to 2 incidents in a 12 month period

Created Work instructions and LOTO procedures, cross trained employees on equipment

Analyzed performance of direct reports, ensure a safe and certified/permitted environment

Introduced 6S to the entire facility and started housekeeping to change the culture

Production Manager

Food and Beverage Manufacturing

Kraft foods USA – Champaign, IL 2014 to 2015

Responsible for setting and reaching KPI objectives for the business unit. Hired staff for the production operation created operating procedures. Managed 5 different teams of contractors including Production Supervisors, Electricians and Mechanics in a warehouse of 1.2 million square feet. Acts as the Company representative with vendors and suppliers during project execution. Plans, directs, supervises and controls the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or sub-task including Applications and Engineering group in Industrial trials for new production lines. Ensure raw materials are converted into finished goods for assigned area/shift.


Established a Quality Assurance team to do hourly and daily checks to assure specs were met for customers

Project Manager on start-up of new 40 million dollar add-on manufacturing facility

Grew the operation by reaching above and beyond production goals ultimately gaining volume from other plants within the company

Completed sanitation and Plant Deep Clean project as prerequisite to FOC/SOC

Increased TE from 40% to 80% in 4 month period between start up and Wal-Mart launch

Operations Resource Manager

Food and Beverage Manufacturing

Pepsico USA – Atlanta, GA / Danville, IL 2003 to 2014

Accountable for compliance with all regulations including food safety and product quality. Assure plant to be in proper sanitary condition at all times, including allergen control, pest control, guidelines followed. Compliance with food safety policies and procedures. Compliance with employee safety policies and procedures. Implemented cost management programs and led team through the stages of TPM which led to production records on the then new 24oz. edge Gatorade squeeze bottle launch.


Operations Resource Quaker Oats, Danville, IL (2013 – 2014)

Saved million dollar contract by eliminating customer complaints for open seals

Balanced quality, productivity, cost, safety, and morale to achieve production goals

Selected by Product Manager to train salary and hourly employees on Safe Start program

Operations Team Lead, Gatorade, Atlanta, GA, (2010 – 2013)

Conducted training, evaluate performances, motivate team members to surpass production goals

Led Bottle Filler Machine Operators produced product on multi-million dollar Procomac filler

Performed PM’s, changeovers and maintain all equipment to reduce downtime

Production Associate/Quality Inspector, (2003 – 2010)

Performed daily product audits and hourly quality test through product samples and checks per specifications

Operated Filler machinery at 750 bpm inside temperature controlled sterile clean room

Recognized by corporate for outstanding performance, broke production records in a shift

Assistant Manager


Foot Locker USA – Flint MI 1997 to 2003

Responsible for coaching and motivating my team to drive sales that deliver exceptional customer service. Required to ensure high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service. Accountable for delivering the expectations for sales, customer experience, merchandising, visual, and operation. Demonstrated the ability to act as a partner between customers, sales associates and store leadership.


Assistant Manager (1999-2003)

Recognized by corporate for having over 90% store inventory accuracy consecutively for 3 audits

Eliminated the missing product/inventory issues by implementing a rotating stock plan and labeling product types by brand for better organization

Sales Associate (1998-1999)

Recognized as the sales leader for the region and received a promotion to Assistant Manager

Part-Time Stocker Associate (1997-1998)

Contributed on the sales floor as a part-time stocker and received promotion to the sales floor


Six Sigma Green Belt Certified, Georgia Tech University Atlanta, GA 2015

American InterContinental University, Hoffman Estates, IL

Bachelor of Business Administration

Concentration: Operations Management, 2010

Graduated with Honors and 3.88 GPA

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