Social Media Customer Service
Resume:
Swati r. pandare
A wing */*** Email - adf55w@r.postjobfree.com
Mathoshree society, Phone no-+917*********
Bhoiwada Parel
Mumbai 400012
Objective:
To work with an organization this provides new challenges and opportunities to enhance organizations as well as personal growth
Qualifications:
Hotel management (B.SC IN H&HA) Ihm Goa in the year may 2015
BHM (INGOU) –Ihm Goa in the year May 2015.
Higher Secondary Certificate with second class in the year 2012 From S.N.D.T Collages Church gate Mumbai.
Secondary School Certificate with first class in the year 2010 from Navbharat high school, Dadar Mumbai.
October-Present
Organization: R K GLOBAL VISA PVT LTD
Designation: CUSTOMER SERVICE (CONSULTANTS)
Roles & Responsibilities:
Resolve customer complaints via phone, email, mail, or social media.
Advise on company information.
Answer questions about warranties or terms of sale.
Preparing database of corporate and Coordinating with corporate for the requirement of
the group.
Maintaining client information and database.
Responding to client queries over telephone and email
February 2018- January 2019
Organization: VASCO WORLDWIDE INDIA PVT LTD
Designation: CUSTOMER SERVICE EXPERT (SALES)
Roles & Responsibilities:
Leading the team for Visa handling for the corporate/B2B groups.
Processing Quality Check with regards to VISA documents.
Preparing database of corporate and Coordinating with corporate for the requirement of
The group.
Maintaining client information and database.
Responding to client queries over telephone and email
Issuing flight ticket for international and dogmatic. Book the hotel (base on target).
February 2016 - December 2017
Organization: NIRANTA AIRPORT TRANSIT HOTEL
Designation: FRONT OFFICE ASST.
Roles & Responsibilities:
Handling front desk with reservation check in /check out
making booking in WISN system
Make c form to all international passport and submit with cid control.
Generally work with the public, booking reservations and assisting with related tasks.
Answer the call customers’ mails. And calls make travel suggestions and book room and ticket.
Arrival and departure guest list.
Achievement/co-curricular/Hobbies
State level in Kabbadi.
Reading Books
Personal Profile:
Date of Birth: 19Th Feb, 1994
Marital Status: Unmarried
Languages: English, Hindi, Marathi
Declaration:
I hereby declare that the above provided information furnished by me is true and correct to the best of my Knowledge.
Date:
Place: India (MUMBAI) Ms. Swati Pandare.
Work Experience:
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