Office Sales

YASMEEN KAMAL ABD EL-HAMID EL-Hegrassi

th Set tlement, New Cairo

Address : *** * ** ** ********* A rea,5

Email: adf3th@r.postjobfree.com

Cell Phone:010********

• OBJECTIVE

Seeking a challenging job, that would be full of new knowledge so as to gain more experience, develop myself and to enhance my skills for the benefit of the organization I will work for.

Education

(2019) Educational leadership and Management diploma (Notting hill College)

(2007-2011) Faculty of Arts Department of English Language and Literature, Ain Shams University

German as a second language

(1995-2007) Omar Ibn Al Khatab Languages School (94% final grade). Courses

• English Advanced Conversation Course (Berlitz)

• Edu Egypt program (Ain Shams University scholarship) which based on:

Attention to Details Skill.

Numerical Abilities.

Logical Reasoning.

Memory & Searching Skill.

Business Process Outsourcing Concept.

Typing Skills.

MS Office 2007 tools.

Excellent communication skills and organizing ability.

• ICDL course. (Ministry of Defense)

• Understanding IELTS (British council)

• Fundamental of administrative Professional (Future learn- Online course) Self-Studies

Books

(What management is by Joan Magretta)

(Mastering Public Administration by Brian R. Fry) International Account Advisor at Vodafone UK

(2012:2013)

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Floor Support at Vodafone UK

(2013:2014)

carrying out need’s assessments, performance reviews and cost/benefit analyses;

setting and meeting performance targets for speed, efficiency, sales and quality;

ensuring all relevant communications, records and data are updated and recorded;

liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;

maintaining up-to-date knowledge of industry developments and involvement in networks;

monitoring random calls to improve quality, minimize errors and track operative performance;

reviewing the performance of staff, identifying training needs and planning training sessions;

recording statistics, user rates and the performance levels of the center and preparing reports;

handling the most complex customer complaints or enquiries;

organizing staffing, including shift patterns and the number of staff required to meet demand;

coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.

Operation and administrative specialist at Ra Sport 2014:2017

Handle incoming and outgoing mails.

Organize trainings, client meetings, team meetings and events as needed.

Provide operations support and documentation support for Managers.

Review and approve the expense reports.

Determine the administration issues and resolve them for smooth office operations.

Manage the calendar of senior managers on daily basis.

Provide support in preparing project documents, reports and brochures.

Coordinate the administration activities involved in the employee recruitment, performance evaluation and termination processes.

Review and revise the work order for administration staff daily.

Monitor the service calls and dispatches them accordingly.

Coordinate with inside staffs and outside agencies for daily administrative operations.

Establish or monitor specific supply chain-based performance measurement systems.

Previous Experiences:

Handle all activities related to foreign purchases

Interact with suppliers on a daily basis to resolve transactional issues and gather critical information invoices, tracking info, tax docs. etc.

Responsible for managing projects to improve procurement processes.

Responsible for supplier communication to resolve transactional issues.

Follow up the clearance agent to release the goods. Administrator at Ungoofaaru School Maldives

2018:2019

Organize and schedule meetings and appointments

Maintain contact lists

Produce and distribute correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Order office supplies

Submit and reconcile expense reports

Provide general support to visitors/Parents

Professional Skills Set:

Understand the importance of effective administration skills within an organization

Manage time efficiently and able to think proactively

Assertive and build a good rapport with my boss

Know how to set up and manage effective filing systems

Know how to manage petty cash systems

Enhanced telephone skills and know what to say, and what not to say Inter-Personal Skills:

Hard worker.

Very ambitious and reasonable thinker.

Work well under pressure.

Have good communication skills and organizing ability.

Work efficiently within team environment.

Have the ability to create and motivate others.

Able to learn everything new and challenging.

Accept criticism and work positively towards the better.

Fast and Accurate.

Personal Data:

Date of Birth: 22/Aug/1989

Marital Status: Married

Activities:

Learn Foreign Language.

Write English and Arabic poetry and songs.

Read English and Arabic books (novels, stories etc.). References Furnished Upon Request

Contact this candidate